Charge 3 display not working

[Gizmo_Bobo]

 Fitbit Charge 3 display not working, why? It was at 95 % charge

Moderator edit: subject for clarity

[Carty2021]

I am having the same issue with my charge 3. The screen is blank but the device itself is still working. I have tried the work around suggested such as forcing a reboot and changing the clock face but none have worked. 

[WilsonFitbit]

Hello everyone. @Carty2021, welcome to the community forums! Thank you for the information and for the troubleshooting steps you've followed!

I'd like to let you know that for screen inconveniences, my best recommendation is to follow the steps and tips provided in this thread. As advised in this thread, if you have completed the troubleshooting steps you can click on the link there and get in contact with Support for further assistance. 

Hope this helps! 

[Ofuster]

I’m having the same issue. I tried resetting by connecting to the charging cable and holding the side button for eight seconds and that didn’t work. Also tried changing the clock face. This is for a charge 3. 

[Ofuster]

I agree. Great products overall but they need to back them up with great service. 

[WilsonFitbit]

Hello @Ofuster. Welcome to the community forums. 

Thank you very much for the information and for the troubleshooting steps you've tried prior to posting. Also, please note that our team is always working to enhance your experience and your feedback is a big part of that process. 

On a side note, I was able to see that you have reached out to our Support Team and they have provided information and assistance. If you still have additional questions or if you require further assistance, I recommend updating your case so our Support Team can continue assisting you. 

See you around. 

[roblom]

Same problem here. First Fitbit Charge 3 got horizontal lines after about 14 months, got an replacement and after about 7 months the display won't fully light up so it's not readable in outside conditions. 

The same goes for the charge 3 of my wife, after 13 months the vibrations didn't work anymore, got an replacement and after 7 months the same problem like mine that it doesn't fully light up.

It's Fitbit policy that you only get one replacement and because they can see you already have received a replacement you end up after 20 months with 4 defective Fitbit Charge 3 after spending €300,-

[WilsonFitbit]

Hello @roblom. Welcome to the community forums. 

I'm very sorry to hear about your experience. I was able to see that you have reached out to our Support Team and they have provided information. If you still have questions about the outcome of your case, I recommend updating it and our team will continue assisting you. 

Regarding your inquiry, please note that replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty 

See you around. 

[roblom]

I understand the warranty policy. The real problem is not the warranty but the quality of the tracker. Warranty is in my opinion necessary to solve small hiccups in production or supply problems. But if 4 out of 4 have failures within 14 months and when I Google on this problem it shows clearly there is a structural problem with this device.
There is a possibility that this isn't a hardware problem but a software bug. At some point a few months ago it looks like there was made an update. Since then the display of tracker didn't light up when doing a wrist flip and also in the illumination settings the setting "bright" disappeared so there was only "normal", "automatic" and "dimmed" left.
It seems too me Fitbit doesn't recognize the problem and keeps pointing to the warranty policy, help section and technical support in order to keep the customer complaints off the public internet.

[DMadison]

I agree completely with roblom and suggest Fitbit either: issue a firmware fix (if possible), recall for repairs, or recall for replacement.  For these $100+ devices to die already short of 2 years is unacceptable.

[Rengelb]

Hi @WilsonFitbit I have the same issue with screen not turning on but tracker still track. So let me not bore you with the same details. So I skipped this part and went to support and chatted to Erika just to get the same steps to follow, accept to change the clock face but as we seen it doesn't seem to do much. Was thinking more in the lines of a roll back on the update or a reinstall of the software. Something like that. 

[Rengelb]

Same problem here. My wife and I also on our second fitbits due to lines. Now my screen started to not go on and have to reatart it the hole time. Did you also get a refurbish one the first time?

[Rengelb]

Well saId. Seems the charge 3 is not working. Some new rookie programmer got the job to wright the code, and now it seems there is a world wide meltdowns. I am starting to question the quality control. If they say this is what it is and you are out of warranty then they will loose my business and anyone I can stop with our experience from buying. Firbit what will your move be?

Moderator edit: word choice

[Jennystr]

My fitbit is doing the same  the screen is blank, or comes up with clock or DND, but won't scroll through & it won't restart & I've only had it since Christmas. 

I've tried charging it, changing click face, holding down button whilst charged etc & still no good. 

Please help 

[Imaan2012]

I had the same issue, as apparently more people have. Screen brightness is very low. Just like that…

I followed all the steps and then contacted Fitbit support.

In the end they send me an replacement.

***charge 3

Moderator Edit: Merged posts/format

[artisticwolff]

I'm having the exact same issue with my Charge 3. So disappointing!

[Tellywatcher]

I have had 2 charge 3. The first one lasted a year and the replacement one lasted 15 months both with this issue. I think fitbit should replace these ones. They should at the least last 2 years!! It is a definite manufacturing problem. I asked what the failure rate was and didn’t get an answer. I’ve been offered 35% of another one but the poor performance is putting me off!  

Moderator edit: word choice

[michellev15]

I've got this issue, nothing will work. 

Screen black, but vibrates when pushing button. 

I've list count of the number of times I have tried fixing it. 

[Tellywatcher]

I’ve given up with it and accepted the discount off another one. I really do t think that the charge 3 was fit for purpose and they should recall them all.

Jenny Shave

[Emsnan]

Your absolutely right total waste of money and our time. To be fair I don’t think I’d trust my money on any Fitbit device again. The stress of it constantly failing was too much, you don’t pay over £150 for something that lasts weeks and sometimes days. It’s definitely not waterproof as stated, that’s when it starts failing. The one I’ve got should have went back just as covid hit the uk, I was on a forced 12 weeks isolating so no chance of sending it back as they wanted.

Kind regards

Pauline Hughes

[Emsnan]

Same as the rest of us sadly, it’s not fit for purpose. Fitbit needs to sort themselves out and do something for all of us that’s had to constantly complain, return and put up with this product..

Kind regards

Pauline Hughes

Moderator edit: format/word choice