Charge 3 display won't turn on

[Maha_kha]

I’ve had my Fitbit Charge 3 for two weeks, as I was walking out of work I noticed the screen was black after wanting to check what time it was, I thought the battery was dead so I connected through the USB cable and nothing happened except the flashing green light on the back, I tried the troubleshooting method where I gel the side button for 8 seconds and the screen remained black. I’m extremely frustrated because it’s basically new!! And I don’t understand what went wrong. If anyone one could help me with what to do next?

Moderator edit: subject for clarity

[camerabug6]

That did the trick! Thank you!

[Laceypreston]

Thank you for your instructions. They worked great. 

[jfretz81]

thank you!!! that worked I finally got my display to turn back on I thought it was dead.. wasn't responding to anything n then I tried that and it worked. WOOHOO!! 

[Kmac61]

https://www.youtube.com/watch?v=IGNTnawOPeA

[DMHunter]

Try going into the app, select a different clock face. As nonsensical as it sounds, it’s worked for my device 2x and. Worth a try.

Sent from my iPad

[Kmac61]

reset did it but if i have anymore episodes I will give it a try! Thanks so
much...
*Sherrie McGinty*
*A PROUD DEPLORABLE ! [image: ][image: ][image: ][image: ][image:
] I'M ON THE TRUMP TRAIN!!*

*Bealtaine do bheannachtaí níos mó ná na clóibhir ag do chosa *

[Nicola3222]

Worked perfectly 

Thank you

[Cassie_76]

I've tried everything.  The reset and changing the clock faces on my fit bit charge 3.  I can tap the fit bit and still nothing happens..complete black screen.  Any other suggestions?

[Nicola3222]

I had to plug my fitbit charger connected to fitbit into my laptop...hold
the side buttons in whilst all connected to laptop held it for 8 seconds
then a smiley face icon came on and it came back on and was fixed . Sorry
if this doesnt help.

[Cassie_76]

yea I tried that too and nothing. 😕

[S1mone]

I have tried resetting and that solution doesn't work,  every time i press on the button, the Fitbit vibrates, and the screen is still black.  The unit has been charging,  and nothing on the screen.  HELP! 

[Nina5551]

My fitbit display is also black and won't display anything.   The red light in the back is stuck on.  It won't sync and won't restart.  It vibrates when I press the button.   I think it is due to a bad software update.  Fitbit says the warranty is expired.  I have owned 4 fitbits and enjoyed having them,  but they have all had issues resulting in them being unusable.  I am extremely frustrated and disappointed in the product.   Hopefully potential customers become aware of the frequency of problems fitbit has.  Many others I know have also had many problems with fitbits and will not buy the brand anymore.

[Fit-b1799]

I've tried restarting it a few times. It doesn't even seem to do that. The screen isn't responding to anything. Plugged into charger, held the button, unplugged, plugged back in nothing.

Changed the clock face multiple times, plugged in and unplugged. Nothing. Still shows my steps and all on my phone though. 

I've had problems with the charge 3 before, had it replaced. This is obviously a flawed design.

[jadmust]

My fitbit 3 loses time. Currently 15 minutes behind. What's up?

[lauriebbikeride]

I have completed this procedure two or three times in the past and it has worked.  This time it vibrates the entire time I am holding the button in, screen stays black.  After several attempts it is now pulsing a few times after holding the button for 5 or 6 seconds of constant vibration. Nothing ever shows on the screen.

[jadmust]

I synched with my desktop and everything works lovely!

[lauriebbikeride]

Mine sync'd this morning while riding. Nothing since then. I can't seem
to make it sync from my phone or laptop.

It has been on the charger all afternoon - no change. I noticed my
software or firmware version is 28.20001.63.5 Do I need an update?? Also
notice no lights on in the back. Vibration is the only sign of life.

Thank you!

[lauriebbikeride]

Mine can not be synced.

[Nicola3222]

Make sure it has a reasonable amount of charge and the fitbit is connected
to the charger.....then hold down the button for as much as 30 seconds
....sometimes it takes a while . If this doesnt work then I am not sure
what else you can do sorry.

[lauriebbikeride]

Thank you. I have done this and every other suggestion out there.,
Thankfully, I bought it at Costco so I will return it.