Charge 3 is constantly vibrating and screen going on and off

[Lyndaly]

All of a sudden the Fitbit keeps vibrating then the screen keeps switching between click face and the notification screen. Had to take it off. The charge is at 42% so it’s not battery life.

Moderator edit: updated subject for clarity

[tgfish]

My device screen stopped working and now no longer syncs with my phone either after a random bout of about 100 vibrations in a row after my last attempt to restart the device. Fitbit support's response to me is to offer 25% off buying a new Charge 3. What a horrible product and equally horrible customer support.

[Cgroves]

Yep

[_Birdie123]

Exactly!!!!! Why would I waste more money to purchase a device that we now realize is not at all what they advertise it to be. If I’m purchasing a watch, I should be told they function for less than a year so I can make an informed decision. People should be aware that they are wasting their money on defective devices


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[Cgroves]

100% agreed!!!

[_Birdie123]

I agree 100%. They will never see a penny out of me!!!


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[natalia_zet]

Hi, where you able to resolve the issue? Mine started doing exactly what you described.

[Adel.D]

It`s unsolvable, if you are still within your warranty period they will send you a replacement, if not, maybe they will give a 25% discount to buy new one. 

Communicate with costumer care live chat direct

[natalia_zet]

Thanks for getting back to me. It’s a shame I loved my little FitBit. I am out of warranty. But now I am not sure if I even want a Fitbit. It failed so suddenly with no warning.

Thanks, Nat

[ChrisL90]

Unfortunately no.  

[_Birdie123]

No, I was offered a 25% credit to purchase a new one!!!! This issue is not repairable, it’s a glitch they are aware of, but even though my first Fitbit was replaced less than a year ago due to another issue, the Warranty on the replacement Fitbit does not carry for the year, it goes back to your ORIGINAL purchase date, so even though this was my 2nd Fitbit within 2 years that were unrepairable, I’m supposed to purchase a new one. No thank you, my business will be with a reliable product. I would never purchase another Fitbit and I would advise anyone considering it, steer clear, unless you want to pay to replace your watch every 6 months when the original Warranty is up!!!


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[Tisha552]

I have tried all of the steps listed. It still vibrates constantly, switching screens nonstop until it restarts on its own and starts the entire process over. Is there something else I can try? 

[LoriMK]

I have tried this multiple times and still cannot get the screen to come on

[Willis4x]

Me too 6-24-2020 My husband's did it a week ago. And won't start up again.

[JuanFitbit]

Hi everybody! Nice to see you all around. Thanks for your feedback and those sharing your experiences with Support . I'll be more than glad to forward the feedback to the right department. 

For those who haven't done so, please try restarting your Charge 3 and changing the clock face: 

How do I restart my Fitbit device?.

How do I change the clock face on my Fitbit device?

Could you also please verify if around the button on the Charge 3, there is no damage?

For those who have contacted Support, and still have doubts about the case, please don't hesitate to write Support back. They'll be more than happy to answer your question. 

@JackyLacey  Support informed me that they wrote you back and they are still awaiting for a reply with further information. If you didn't receive the Email from May 30th in the inbox, please check the Spam /Junk folder. If the message cannot be found there, please let me know so that I can ask support to write you again. 

@vladdandrei , did your girlfriend already contacted Support?

@mazda5  @SunsetRunner  @SunsetRunner  @Filicka @Huwiler  @CMR2523  @MadShots.PL  @Elamby69 @Mamasalty @Shanydy @Saadia @Tisha552 @natalia_zet  @cjoybro @KVann @LoriMK  @Willis4x , thanks for sharing your information. I've informed Support regarding your cases. The'll be contacting you via Email very soon. Due to recent events affecting our support team, it may take longer than usual to respond.

For those who are still working with Support, please continue working with them I'm sure they'll do their best to help you out. 

Please let me know if I missed anyone that hasn't contact Support yet. I'll be glad to help you contact our team. 

[tneuhaus]

My fitbit discharged yesterday and then this morning after the charge it is oscillating the screen constantly and also vibrating ever few seconds. impossible to use, I've tried the suggestion to restart it with the power plug connected and holding the button for 15s, but no changes so far.

is there a solution for this problem?

[tneuhaus]

supper disappointed with the brand..  supper convenient to say that the device is broken and offer a small discount to buy a new one since "you are a valuable customer". not anymore.

[RuthO-D]

Hello,

This has also happened to me. I tried to follow the steps for my Charge 3 and it is not working. How can this be rectified please?

Thanks, 

[JuanFitbit]

Hi @tneuhaus @RuthO-D , nice to see you here. Thank for your information. I'llbe more than glad to help you further with the Charge 3.

@tneuhaus Support informed me that you contacted them. Thank you for taking the time and for your feedback . I'll make sure that the right department gets it. Should you have any question about your case please don't hesitate to contact Support. The'll be more than glad to address your questions. 

@RuthO-D . I've informed Support regarding your situation. They'll be contacting you via Email very soon. 
Due to recent events affecting our support team, it may take longer than usual to respond.

[Cissygirl]

I’m having this issue and have tried all the solutions to no resolution. Can I get a replacement?

[Cgroves]

If you are within your 1 year of original purchase, then yes