Charge 3 screen went blank

[Dsimi]

I've had my Charge 3 a little over a month. Last night my screen went blank. It was at 100% battery. It is still syncing with the app so I can see that it is still tracking my steps and sleep, etc. When I tried to restart it by placing it on the charger and holding down the side button for 8 secs. When I hold the button down it does a very quick pulse vibe about 4 times and then nothing. I've tried holding it longer than 8 secs also and still nothing. Very frustrated to be having this issue with a brand new product. Contemplating returning the one I bought my husband for Christmas and returning mine as well if not resolved immediately.

Moderator edit: subject for clarity

[bonynge5]

Didn’t work for me. Think it’s going back to FitBit

[SPWpg2020]

Did not work. Fitbit has done a terrible job of serving their customers. I will NEVER buy a Fitbit again!

[philshears]

I have tried all of these "Fixes" to no avail, i have a very faint clock face too difficult to see. Very disappointed with this product, only had it 6 months.

[philshears]

Hello, i have tried the reboots, get a very faint smiley face, have tried changing the clock faces.

all very difficult to do when you can hardly make out the screen the white is so faint i need a darkened room and a magnifying glass.

[prawnstarow]

its still happening in november 2020. Tried your "solutions" and it didn't work.

[CWglobalcitizen]

HI - I have been trying this but it does not do anything at all. Could it be that the side button is broken. I feel a bit of a vibration but nothing seems to happen no matter how long I hold the button (It doesn't feel as if the button moves at all) and how often I try it. What should
"pushing in the button" feel like?

THanks!

[Jeff5]

I too have tried the suggested reboot of the device by placing it on the charger and that did not work.  I also changed the clock face as suggested and still no better.  This seems to be a very common issue with a lot of people with the Charge 3.  This has issue has been going on for a very long time and it is now Nov 2020 and there are still people posting about this continued issue.  How do we get a fix for this?  To the people at Fitbit, We need help!  The reboot and the clock face change did not work.  

[Questing]

I agree, but I'm on my last fitbit - this is my third, screen issues have
been unending. Now I have lines missing which makes it difficult to see
the time, steps, heart rate, etc. I'm done with the planned obsolescence
and moving on to a new device when this dies. Any suggestions? I really
like the Fitbit HR3 features

[Jtoone]

I'm on my 3rd, if it fails again I will find something else as there doesn't seem to be an answer

Sent from Yahoo Mail on Android

[CWglobalcitizen]

Thank you - I am leaning toward an Applewatch but have to see if it is waterproof for swimming. I had decent experiences with Misfit but it did not have all of the features of the Fitbit. I will also look at newer generation Fitbits but I suspect there is no device that does not have an element of planned obsolescence built in these days.


Get Outlook for i

[MacBett]

Same. This is my third, it's 10 months old and there are lines missing from the screen. I have already chosen the Garmin with which I shall replace it when it dies.

[KerryMc282]

Mine has developed this fault but will not respond to your suggestion above. How do I retrieve the screen?

like the questions above it is still syncing with my phone but obviously is not working as it should be

[MacBett]

You don't. You can't. Get onto Fitbit support immediately and hope that yours is still in warranty. This thread started in January 2018 and nothing has been done in that time by Fitbit to fix the issue. There is no cure; if it's still in warranty they'll send you a new one.

[Dawnellen]

I repeated this process several times. I still do not get anything on the display. 

[CWglobalcitizen]

Thanks - they have told me it cannot be repaired. Will need to get a new device.



Get Outlook for i

[SunsetRunner]

I've had my screen go blank a few times. My workaround is to go into the app and change the clock face. Once it syncs, it comes back on and I can change it back to my preferred clock face. Works every time. 😅

[brihopper]

Can you show a picture of the button you are supposed to hold down?

[Dawnellen]

there is an indentation on the left side of my Fitbit.

[kasiea]

This did not work for me. Still a blank screen

[Dawnellen]

I pushed the inverted button on the left side. Is there another button?