Charge 3 syncing issues.

[SunsetRunner]

My husband just got me my new Charge 3 and for some reason it just stopped syncing. I'm almost positive it has to do with the app seeings how my Alta HR would sync once every 8 days. I have tried to uninstall and reinstall the app and messed with my Bluetooth settings as well. What is going on? I have an LG G6.

[PStall]

Please tell us what tip you are referring to.  I have tried everything tech support walked through multiple times only to have the same syncing issues over and over again.

Thanks

[JoyceJHH]

I did contact the support team, had about an hour conversation, at the end
of the conversation, my information was forwarded on to your team
specialist, and they decided I needed my Charge 3 replaced, and I received
the new one yesterday and it is working just fine.

--
*Joyce Holl*

[Lolabeads]

Sent from Samsung tablet

[PStall]

Thanks, Joyce.  Maybe that's the ultimate solution .... a replacement Charge 3.


Sent from my Verizon, Samsung Galaxy smartphone

[OneMore1]

My 3 week old Charge 3 seems to have joined that growing group of dead ones which won't sync. Having tried all the various fixes described here and elsewhere I spent about an hour in a Chat with Customer Support who made me do it all again! At the end, he said he'd exhausted all possibilities so he was "going to have to refer it". When pressed on how long, he said he "in order not to set false expectations"  he could not tell me when this would happen.

I've bought a lot of Fitbit gadgets over they years and some of them have gone wrong. I have always been offered and promptly sent a replacement. But not this time. This time, I don't even know how long they are going to think about it.

Very poor customer service, IMO. If they don't get on with it, I shall go to one of the very many rivals

[AlejandraFitbit]

Thanks for getting back to us @dcb7923, @PStall, @JoyceJHH, @Lolabeads and @OneMore1.

Regarding your inquiry about the list of compatible mobile devices, please check the link I provided. Which is Which phones and tablets can I use with my Fitbit watch or tracker?.

And since all of you have already contacted our support team, I suggest keeping in touch with them regarding this syncing issue. I know they will be glad to help you out and provide you a solution.

If there is anything else we can help you with, do not hesitate to post it. 

[OneMore1]

And how, pray, do I keep in touch with them? I've not been given a case number or any other way of following up and the CS agent I chatted with wouldn't give a response time frame.

AFAICS, I have a broken Charge 3 so my next step is to contact the retailer and demand a refund. Shocking deterioration in Fitbit service IMO

[AlejandraFitbit]

Great to see you here @OneMore1.

I would like to know if you keep having issues syncing your tracker? Are you syncing it with another device? In the meantime, follow the instructions provide in the help article Why won't my Fitbit device sync?.

Catch you later. 

[PStall]

After rebooting my mobile phone, the syncing issue seems to have subsided.  In fact, for the first time since I have had the Charge 3, it actually says 'Connected' instead of 'Last synced 6 hours ago' type messaging.  It's been about 3 days so I'm hoping the issue is finally resolved.

Thanks

[Emmabee3101]

I have been having syncing issues with my Charge 3. This is the second time I have had the problem. The first time I turned off bluetooth then turned it back on, deleted the fitbit app then reinstalled it, deleted my device from the app then attempted to add it again. It would not pair with my fitbit at all and would say tracker not found. I then rebooted my fitbit but nothing changed. I restarted my phone and the same thing happened. I am frustrated as this was a gift from someone and im not sure I can take it back since it's been more than 60-90 days.  I have the Samsung Galaxy J 7 Perx and Samsung J is listed but not my specific model. Last time I ended up completely erasing everything from my Fitbit and it worked after that (for about 4 days) and I'm not wanting to delete everything again. 

[Lolabeads]

I am not a fit bit employee so can't help you.I exchanged mine. New one works 100 per cent.

Sent from my Samsung Galaxy smartphone.

[lazslo93]

I contacted the support team through the chat option. The person I spoke to was friendly enough, but they too had no more solutions than trying to restart everything and turn on\off Bluetooth. I was told that they would look further into the problem, but that was 8 days ago, still haven't heard back. Just sent a follow-up email now.

[Mirandabu]

I am having the exact trouble since the last firmware update. I have tried to sync it with my laptop which is definitely compatible and it still doesn't work. The problem I have is that I unpaired my device but now I can no longer pair it up again 

[OneMore1]

OK -so I have my Charge 3 syncing again. This involved;

1. an extended reset of the Charge itself by holding down the button for 15 seconds (it was supposed to run through a sequence of vibrations and screens which it didn't dol)
2. deleting the user data from the Charge
3. rebooting the charge
4. clearing the Fitbit app data from my phone (Samsung S8), deleting and reinstalling the app
5. resyncing

TBH, I don't know how much of this was necessary but I'd tried various bits of it before and the stage which was new (so that seemed the crucial bit this time) was step 2

The Fitbit app threw a hissy fit a couple of times after all this lot (but that might have been network issues) but seems to be working properly now

Good luck to everyone else

Paul

[Maggie80]

Frustrating... Should have trusted the reviews ... My Fitbit won't sync after working well for a couple of weeks.... A very expensive mistake... 

[Lolabeads]

Exchange d mine. New one is great.

Sent from my Samsung Galaxy smartphone.

[07vstrom]

Good luck with that! After exchanging mine and the new one working well for 2 weeks, it has started to forget to sync again. Accuracy still rubbish though and software is horrible. I don't seem to be able to edit an activity log until the day after it is logged. As an example I started a ride and stopped for a few minutes to adjust headphones. As a result, the next section of the ride was logged as a run for some reason! Now in the logs I am supposed to be able to click on the activity title and edit it. Not while the day is still current apparently as there is no 'pen' icon to do so. Also, when you do an activity you can view the HR details in the exercise panel but it doesn't seem to be reflected elsewhere for some time and can even remain different to the data re time spent in each zone through the HR panel. If I get frustrated enough over the next week I will be taking this back and going back to the ones that have been doing this for a little longer, Garmin. I'll forgo form for functionality.

[Ketalz]

When I first got my charge 3 I had problems getting it to synch I finally got it to work and it was working fine until I set up the family option to put my daughters kid Fitbit. After that I have never been able to get it to consistently sync right I have tried everything  that everyone has listed on here to try I’ve switched it to different phones it currently sort of works on my iPhone for a while and it sort of works on my LG for a while and then the same problems keep happening it keeps saying my Bluetooth is turned off when in fact it’s not I am so disappointed.I gave my charge 2 to my mom so now I’m stuck with this charge 3

[jmahma]

I have a similar problem in that the fitbit app turns the phone's bluetooth
off and then tells me that it wants to turn on the phone's bluetooth to
sync with the charge 3

what I realize is that I have a very expensive heart rate monitor - and not
a very accurate one when I'm exercising.

[07vstrom]

It’s good for bragging rights. I did over 33000 steps and 26km yesterday....apparently.

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@jmahma wrote:
I have a similar problem in that the fitbit app turns the phone's bluetooth
off and then tells me that it wants to turn on the phone's bluetooth to
sync with the charge 3

what I realize is that I have a very expensive heart rate monitor - and not
a very accurate one when I'm exercising.

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