Not getting notifications on Charge 2

[E9]

I was getting notifications on my Fitbit from text messages and when someone was calling me, but for some reason they have stopped, can anyone advise pls 

Moderator Edit: Clarified subject

[DoctorWhoSC]

Having same issue. Galaxy S9. Appears to have started after last Galaxy update.

[CAkeeling]

Try uninstalling the app and then reinstall and run updates. That’s what I did and for mine to start working. I have an iPhone 7 and that’s when mine stopped working after an update.

Sent from my iPhone

[KarenNola]

Do t give up! I googled and tried everything, finally got it fixed. For me,
I was syncing to two devices. It must not have liked that. When I synced to
my phone only, it worked like a charm. I was frustrated, so I know how you
feel.

[kirax]

Hiya. I have done all of the following steps - updating the app/ensuring do not disturb is turned off, updating the app and the tracker, disconnecting and reconnecting bluetooth and doing this alongside restarting the advice. Would I be able to get someone from fitbit to help me out please? Have only had the fitbit for two days and I was really enjoying receiving notifications on it.

[E9]

Also forget your device on Bluetooth. Delete on the fitbit app and start again.

That worked for me

Sent from my iPhone

[Rich_Laue]

@kirax removing the tracker from the phones Bluetooth is a good step for fixing a sync issue.. However the user should not be able to pair the tracker to the Bluetooth. If a user was able to, the Fitbit app will not be able to connect to the tracker. You will need 

to as @E9 suggests remove the tracker from the Bluetooth. 

Do not remove tracker from the account are the app. We do not have a sync problem. I

We will need to let the app connect the tracker to the Bluetooth. Please check your notification settings. It would also be nice to know the phone model. 

@DoctorWhoSC have you checked permissions? 

Also lets look at help. 

[Mydad]

I reset all notications, reset on the button, I even have my Bluetooth on. Reset my phone. This have been goin on for a while should I get a new one 

[Vek32]

I think it’s all fit it’s. Mine and my husbands both stopped working at the same time. They probably did it so you have to buy the Iwatch!

Sent from my iPad

[E9]

No you should contact them they have really good support.

Have you forgotten device on blue tooth so remove it and add it again ?

[ADFAD11]

For how long have u wear the fitbit?

[ADFAD11]

I did everything too.reset the watch, reset the bluetooth, uninstall app in
hp. Thanks god it works well. U can try factory setting mayb. Who knows u
ll be lucky this time

[ADFAD11]

Thanks to u. I m done with this. Mayb i m lucky enough to have it works
well all over again. I read so many similar comments here. Hmm

[Vek32]

I have tried everything. I’ve removed it from Bluetooth and added it again. I’ve reset it, reset my phone, reset the app. Nothing works!

Sent from my iPad

[Vek32]

I hope so! I keep trying, I miss getting the notifications

Sent from my iPad

[Vek32]

I’ve had my Fitbit for a couple years, I always got my phone notifications until around December of this year. Since then I’ve tried everything to get it to work with no success

Sent from my iPad

[E9]

Charge 3 18months

[ADFAD11]

If u still have warranty, report the failure to the supplier..

[ADFAD11]

I never expect fitbit this complicated actually. I used to wear huawei
band. Easy to use, never have such problem of notification etc. My
notification problem on fitbit started on day 2 of wearing it. Frustrated.
But other features are ok. Hope last long. In malaysia, it costs almost
1000 per piece.

[KarenNola]

I had the app on my phone and my ipad. I think it was confused. so I
deleted the app on the ipad, now, I'm getting all notifications as I
wanted.
Good luck, KA

[Rich_Laue]

@Vek32 removing from Bluetooth will not help a sync issue, once removed the user, you, will not be able to add it to bluetooth. Doing so will prohibit the app from communicating with the tracker.

Do you have preview enabled for each app that you want notifications from? Do they show up on the phones lock screen?

Are you able to, through the app, send a test notification?

Is the tracker a trusted bluetooth device? It doesnt have to say connected. 

Looked at the help docs?

@KarenNola not confused, but it is the way bluetooth works. Your tracker, like your speaker can only connect to one device at a time. Simply turn bluetooth off on the other device. 

Try connecting speakers or headphones to both the phone and iPad, then play music through both devices at the same time?