Pair your Fitbit Charge 3 code

[ozzyheather]

I was given a friend's Fitbit Charge 3 but they have forgotten the code so I can pair it with the app on my phone.How do I get the 4 digit code to do this? Thanks.

[Someone4me]

They cost a lot more. 

[RodolfoGuima]

I got a Fitbit Charge 3 as a gift from my son.

I was very satisfied with it, good battery duration, as I used it to track my heart rate during exercises.

But some time ago the display went black.

I tried al the solutions I saw, including trying to do a hard reset pressing the side button while the pebble is charging. To no effect.

Then as a last try, yesterday i did unpair the device by the app in my smartphone, only to discover that i cannot pair it again cause I cannot see the code in the blackened display.

Is there another way ?

or should I send the useless thing to the waste basket ?

[Sageduo2010]

Yes hello i just bought a fitbit charge 3 and its been charging and buzzing i done everything i was suppose to do and i still can't it to turn on to see the code or anything

[jotsu]

I have the same problem as my charge 3 screen is blank and I tried the reset and changing the clock face but nothing worked. When I plug in my charger and hold the restart button, I can dimly see a smiley face but when I tried to re-pair my device, I can't see a 4 digit pair code. Please tell me if there is a way to resolve this issue.

[Rauberis]

I also can't see pairing code, due to black screen. Charger vibrates than i entering wrong code, but this is only the one sign that Fitbit is live!

[ataliba]

The same problem occurs here.
I continue with my Charge 3 stopped. It crashed on December 31 and I was never able to make it stable again.

[Linzilou]

My screen is blank I have tried to reset it change the clock face I have deleted app but know it’s asking me to pair but can’t see the code on my screen as it just blank ? 

[JLPGalceran]

I tried everything to solve this, as suggested by the Fitbit support.

I gave up and changed the Fitbit for a Samsung sm-370. I'm happy!

[RikunPatel]

Pl help me if you find any solution, I am having same issue. 

My display has stopped working, so I cannot see the 4 digit code to pair the device!!! Didn't mention I'd need to be able to see a code ON THE NON-Display in order to pair. So now my device is unpaired, and the screen doesn't work. Not good!

Please help to see four digit code

Moderator edit: personal info removed/merged posts/format/word choice  

[WilsonFitbit]

Hello everyone. @RikunPatel Welcome to the community forums. 

I'm very sorry for the experience and thank you for the detailed information and for the troubleshooting steps you've followed. At this time, I'd like to let you know that there is a thread with some tips that could help with the display issue. Please click here to visit that thread. If that works, I suggest following these steps to complete the set up process. 

On a side note, I noticed that you contacted our Support Team before and they were providing assistance and information, but your chat got disconnected. If the display inconvenience persists and you can't still set up your Charge 3, my best recommendation is that you please contact our Support Team one more time and they will be more than glad to continue assisting you and review your available options. 

Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

See you around. 

[Sulop]

I have the same problem with dark screen, so unable to see the pairing code for fitbit charge 3. I even tried pairing with a new phone, but no luck. I can see my Fitbit is still alive with the buzzing, but frustrating  it cannot be paired and display not working at all! Pls help...

[CindyMFitbit]

@Sulop Welcome to the community forums.

Thank you for the information and for the troubleshooting steps you've followed prior to posting. Please make sure that your Charge 3 isn't in Sleep mode. When Sleep mode is activated take into consideration that the screen's brightness is set to dim. To verify this: Press and hold the button, and swipe left to access the quick settings screen. Tap Sleep is your see the option, to turn it on or off. When you turn off the setting, the icon appears dim with a line through it.

In addition, I recommend performing a long restart. A long restart is different than the basic restart and you can perform it by following the steps below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Hope this helps. 

[Rm386]

Thank you for the suggestions.

I have tried this now.

Nothing shows up on the device.

--
Thanks

Rich

[LesWheeler]

I have tried every possible suggestion given in this forum....from holding the button 8 seconds, to holding the button 15 seconds.

Screen is blank. Vibrations work. Has been in the charger for 2 days. Can't see 4 digits to pair since screen is blank. 

Why are so many people having issues and many seem unresolved? I have since moved on to your competitor's watch (no issues), but would like to get this Charge 3 working (since I did pay for it).

Moderator Edit: Formatting

[CindyMFitbit]

Hi there @Rm386 and @LesWheeler. 

Thank you for joining us in this thread and our Fitbit Community. I'm sorry to hear about the issue that your Fitbit device experienced. I definitely understand how you feel and your feedback is greatly appreciated.

@Rm386 Since the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. 

@LesWheeler Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

See you around. 

[LesWheeler]

THEY (Fitbit) did nothing to help. They offered claim the watch is defective and offered a 35% coupon code towards another product. Why would I want to buy another product at 65% the cost when they admit they sold me a defective product?
Looking into this further, I find that they do this with everyone. They sell a product, admit it is defective and then say "we want to keep you in the family, so here is a 35% discount". If you want to keep me, replace my "defective" watch. Offer me 75% off and I might reconsider.

I am sure there are MANY others going through the same thing. To me, they are selling products in bad faith.

[CindyMFitbit]

@LesWheeler Thanks for your response. 

I'm very sorry for the experience. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

Please note that, since they exhausted all troubleshooting step and your device didn't respond, they decided to provide a discount towards a purchase of a new device. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

See you around. 

[Nwill]

• I am having the same issue

[AndreaFitbit]

Welcome to the Fitbit Community, @Nwill. Thank you for letting us know that you're experiencing the same situation with your Charge 3. 

Could you please confirm that you have followed the steps of the best answer?

Keep on visiting the forums. 

[AJ2017]

Same! February 19 2022. Black screen. It’s connected. Charged. Vibrating. Forget this device. Now can’t see the pairing code!