Replacement screen for Charge 2

[Courtillas]

Large crack in my Fitbit charge 2 , can I purchase a replacement glass.

Moderator edit: updated subject for clarity

[Shaddowhawke]

Add mine x 2 to the pile of cracks.  First one cracked at 12 months, Fitbit replaced it.  This one cracked in the exact same spot 12 months after the first one.  Obviously there is a design flaw in the screen.  The lovely 25% off coupon is not going to get me to buy another one that will just crack in 12 months. 

I've had Fitbit devices since the Ultra, most of them have had some form of problem that forced me to replace them.  I like the company so I sucked it up, but having to keep replacing their products every 12 months is getting old.  I guess it's time to look for another company.  😞

[AlvaroFitbit]

Hello everyone. Sorry to hear about your experiences with your damaged Charge 2  devices. If Support they will provide options following the warranty but as many have stated if the device is outside the warranty period Support will have a limited set of options for you. Let them know about your issue if you haven't done so already.

I'll be around!

[SunsetRunner]

Mine too. It’s a year and a half old, and suddenly there’s a crack down the centre for no apparent reason. Also my band is coming apart. 

[Tracyjogger69]

I paid £60 for a "leather" brown band. One its not real leather its stiff
and cheap and secondly it left brown mark on my wrist for some time.
Absolulty rubbish.

[Kadlu]

Sorry to hear but, welcome to the club!

Sent from my iPhone

[DebbieRi05]

I have a cracked screen can it be replaced?? 

[Kadlu]

On the Charge 2.....No

Sent from my iPhone

[Tracyjogger69]

This is a big problem in the charge 2

 As you will have seen 13 pages with the same issue on just charge 2. . Mine wants dropped ,, knocked or banged, it just appeared.  . I wouldn't recommend anyone to get a fit bit if they arnt addressing the issue

[okee]

Nope!


Sent from Outlook

[HacKEr3]

I have this same problem too. My screen has 3 giant scratches and a ton of tiny scratches. I don't bang it into walls or anything like that. I use it normally and I get all these scratches. I haven't contacted Fitbit yet because people say they won't give them a replacement. Poor screen design.

[lucylala]

I have noticed lots of standardized, canned responses from forum moderators. Are Fitbit moderators actual people, or just some type of bot or artificial intelligence customer service program?

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@AlvaroFitbit wrote:

Hello everyone. Sorry to hear about your experiences with your damaged Charge 2  devices. If Support they will provide options following the warranty but as many have stated if the device is outside the warranty period Support will have a limited set of options for you. Let them know about your issue if you haven't done so already.

I'll be around!

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[GoodyJames]

Tagging this whole thread. My Fitbit crease-cracked in the same way, and was told by support there is no way to repair it, even for money. This is wasteful, and clearly a product flaw.

[Courtillas]

Excellent well done , I have also looked at them and that will be my next purchase.
Shame but there you have it Fitbit that’s where your customer are going.!!

Sent from my iPhone

[Tracyjogger69]

Spoiler

My son wants a fitness watch so thanks for the recommendation, I will look into that one.

[HacKEr3]

I have been trying to make a "live chat" for the past 5 days. All it has been doing for that time is this (See picture below) I am really frustrated with Fitbit. 

[Candy1972]

Same thing happened to mine.  I don't recall banging it on anything.   Also my strap has broken.  Very sad. 

[Courtillas]

Hi
You are not on your own there are :hundred_points: of us out there.
And I just don’t believe it.
Fitbit have just sent me a promotion email regarding purchasing a Fitbit 3.!😀
Is it me or are they not reading these blogs.??
Just in case you are Fitbit, save the bother no chance of you sucking me in again.

Sent from my iPhone

[Tracyjogger69]

It most defiantly a design fault on just charge 2. As no other complaints about any if He fit bit. If a car has a reoccurring  problem there is a recall.  

[Courtillas]

Very true
But this is the Fitbit corporation, and frankly they don’t have to answer to anybody.
It’s all about profits,
Well wake up guys this blog will affect your profits.
Address the situation and put your hands up and admit to the problem and resolve it .
This email is a waste of time but nevertheless I will not stop ...........,,

Sent from my iPhone

[SunsetRunner]

Hi I have just looked at my fitbit charge 2 & I have a crack down the centre if the screen, it's only just over 6months old anyone else experienced this?