msg preview not showing up Android

[UserLiz]

My fitbit charge 2 is new out of package yesterday had to update software set up went smoothly afterwards but although notifications are on on both fitbit & galaxy 6edge (7.0 android version) I cant read my text on fitbit. I get call alert & msg box but no name or first 40 character preview yes I have both options selected. Tried deleting Bluetooth connection & repairing devices tried connecting to computer holding button to reboot fitbit even rebooted phone nothing I have found online solves this issue highly disappointing please help

[MarreFitbit · Accepted solution]

Welcome to the Fitbit Community @UserLiz! Thanks for already troubleshooting this inconvenience, nice way to go! 

Let's try the following step-by-step:

• Make sure that your Fitbit App is up-to-date
• Log out of your Fitbit App
• Force quit the App
• Restart your Charge 2 once again
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit App
• Make sure that "Enable Notification Widget" is turned on. This can be found with other notification settings in the Fitbit Android App.
• Turn on "Always Connected" in the Fitbit Android App. What this does is improve the Bluetooth connection between your Charge 2 and your mobile device.
• Verify that you have notifications turned "On" on-device by holding the button on your Charge 2 for two to three seconds when your Charge 2 is displaying its clock face.

In addition, I recommend double check the following:

1. Open your "Messages" app on your Android device.
2. Go to "Settings."
3. Click on "Notifications."
4. Make sure there is a checkmark next to "Preview Message" (As shown below).

[UserLiz]

Finally! It was my message preview feature on my Android device that was preventing me from seeing the message on my Fitbit. In all the searches I did, it never mentioned I needed to turn this on. I even forgot I had that option on my phone and as embarrassing as it is to admit, I had to google how to turn that feature on 🙂 I am so happy right now. Thank you kindly. 

[Sasha6789]

Hi, I'm having the same problem. I tried the solution, but it didn't work for me. Calendar alerts and calls show completely, but only the sender's name shows from text messages.

[UserLiz]

Check your message settings You must have your preview message on lock
screen setting turned on for you to be able to preview text on fitbit.

[Sasha6789]

I already had that setting enabled. This happened suddenly without any changes on my end several weeks ago. After some investigating I determined this was due to a forced upgrade from Fitbit that has yet to be fixed.