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msg preview not showing up Android

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‎02-15-2018 13:05 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

‎02-15-2018 13:05 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

My fitbit charge 2 is new out of package yesterday had to update software set up went smoothly afterwards but although notifications are on on both fitbit & galaxy 6edge (7.0 android version) I cant read my text on fitbit. I get call alert & msg box but no name or first 40 character preview yes I have both options selected. Tried deleting Bluetooth connection & repairing devices tried connecting to computer holding button to reboot fitbit even rebooted phone nothing I have found online solves this issue highly disappointing please help

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‎02-16-2018 03:36 - edited ‎04-22-2024 05:56

‎02-16-2018 03:36 - edited ‎04-22-2024 05:56

Welcome to the Fitbit Community @UserLiz! Thanks for already troubleshooting this inconvenience, nice way to go! 

Let's try the following step-by-step:

  • Make sure that your Fitbit App is up-to-date
  • Log out of your Fitbit App
  • Force quit the App
  • Restart your Charge 2 once again
  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fitbit App
  • Make sure that "Enable Notification Widget" is turned on. This can be found with other notification settings in the Fitbit Android App.
  • Turn on "Always Connected" in the Fitbit Android App. What this does is improve the Bluetooth connection between your Charge 2 and your mobile device.
  • Verify that you have notifications turned "On" on-device by holding the button on your Charge 2 for two to three seconds when your Charge 2 is displaying its clock face.

In addition, I recommend double check the following:

  1. Open your "Messages" app on your Android device.
  2. Go to "Settings."
  3. Click on "Notifications."
  4. Make sure there is a checkmark next to "Preview Message" (As shown below).

 

Screenshot_2015-09-22-12-50-12.png

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎02-16-2018 03:36 - edited ‎04-22-2024 05:56

‎02-16-2018 03:36 - edited ‎04-22-2024 05:56

Welcome to the Fitbit Community @UserLiz! Thanks for already troubleshooting this inconvenience, nice way to go! 

Let's try the following step-by-step:

  • Make sure that your Fitbit App is up-to-date
  • Log out of your Fitbit App
  • Force quit the App
  • Restart your Charge 2 once again
  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fitbit App
  • Make sure that "Enable Notification Widget" is turned on. This can be found with other notification settings in the Fitbit Android App.
  • Turn on "Always Connected" in the Fitbit Android App. What this does is improve the Bluetooth connection between your Charge 2 and your mobile device.
  • Verify that you have notifications turned "On" on-device by holding the button on your Charge 2 for two to three seconds when your Charge 2 is displaying its clock face.

In addition, I recommend double check the following:

  1. Open your "Messages" app on your Android device.
  2. Go to "Settings."
  3. Click on "Notifications."
  4. Make sure there is a checkmark next to "Preview Message" (As shown below).

 

Screenshot_2015-09-22-12-50-12.png

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎02-16-2018 14:21

In response to MarreFitbit

‎02-16-2018 14:21

Finally! It was my message preview feature on my Android device that was preventing me from seeing the message on my Fitbit. In all the searches I did, it never mentioned I needed to turn this on. I even forgot I had that option on my phone and as embarrassing as it is to admit, I had to google how to turn that feature on 🙂 I am so happy right now. Thank you kindly. 

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‎08-01-2019 22:12

In response to MarreFitbit

‎08-01-2019 22:12

Hi, I'm having the same problem. I tried the solution, but it didn't work for me. Calendar alerts and calls show completely, but only the sender's name shows from text messages.

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‎08-04-2019 18:33

In response to Sasha6789

‎08-04-2019 18:33

Check your message settings You must have your preview message on lock
screen setting turned on for you to be able to preview text on fitbit.
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‎08-07-2019 08:44

In response to UserLiz

‎08-07-2019 08:44

I already had that setting enabled. This happened suddenly without any changes on my end several weeks ago. After some investigating I determined this was due to a forced upgrade from Fitbit that has yet to be fixed. 

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