Transcript error on voice replies Versa 3

[FbvlJennW]

I got my versa 3, 3 days ago, on tuesday the replies by voice worked perfectly, yesterday and today it is not working at all i get transcript error and after trying i get not available.

Ive tried reset it from fabric i did restart the device the phone, delete the device setting it up again and nothing!

I got this model for this exact reason can someone help? 

Moderator Edit: Clarified subject

[ma44]

I agree 100%, they're not very helpful at all

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[Phamstagram360]

JennW - i have the same problem....  thanks for making this post and i will up vote it.. i have some comments on yesterday in here too.

[Phamstagram360]

i have samsung note 20 Ultra -  yesterday samsung updated One UI 4.1 

did you have same update?

[Starlightfox]

This is the first forum that i have found that was recent, i just got my versa 3 and worried great first week this issue didn't start until like the day before yesterday. Still no help from Fitbit?

[FbvlJennW]

I have a Samsung A52 and I havent done any updates recently and on tuesday it worked great, Wednesday and today is not working 

[FbvlJennW]

I Have Android 12 One UI 4.0 and its not working 

[hschneid]

Same issue here, I got mine last week and it worked... Now it doesn't. I contact support via chat and it was useless. I have rebooted, restarted, uninstalled, all of it. Nothing works. I can use Google assistant to send a text, so it's not the microphone. 

[Phamstagram360]

yes.. my problem happened yesterday..  was working great for 3 weeks.. 

then yesterday my Note 20 Ultra had Samsung One UI updated to 4.1

i was thinking that was the problem..  

what i have tried:

- uninstalled my Fitbit app on Note 20  = results still N/G

- formatted my watch to factory reset = results still N/G

i will find my Note 9  and install the fitbit app and run it with that phone to see if there is issue.. and report back

thanks

[FbvlJennW]

Same! I got instructions from them via email and i followed the steps and not had worked, it is on their end lots of users are having the same issue 

[Phamstagram360]

yes.. my problem happened yesterday..  was working great for 3 weeks.. 

then yesterday my Note 20 Ultra had Samsung One UI updated to 4.1

i was thinking that was the problem..  

what i have tried:

- uninstalled my Fitbit app on Note 20  = results still N/G

- formatted my watch to factory reset = results still N/G

i will find my Note 9  and install the fitbit app and run it with that phone to see if there is issue.. and report back

thanks

[ma44]

I I've been chatting with them all day..keep telling me to reboot and useless stuff that won't work . Told me they have had no other reports.. I've chatted with them through Facebook and also on the Fitbit website

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[ma44]

Definitely on their end I have had no updates and I've had my Fitbit since November on the same phone so it's definitely something on their end

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[Phamstagram360]

Ma44,   thanks for helping on this..  are you on Samsung One UI 4.10  or  UI 4.0?

i will find old cell phone and load in fitbit app tonight to see what is up..  

[ma44]

I have S10 I actually sent a link of this forum to the person I was speaking with in the chat and they basically ignored me

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[Phamstagram360]

looks like the Versa 2 is affected..

https://community.fitbit.com/t5/Other-Versa-Smartwatches/Fitbit-Versa-2-not-sending-voice-responses/...

look at the last 3 comments.. happened yesterday

[Dsmdsm]

I've a moto phone. Doesn't seem to matter which phone.  That means it's a FITBIT issue. 

[Phamstagram360]

good to know..  at least it isn't a Samsung thing...  thanks !

[Phamstagram360]

we have the same problem in the versa 3 forum too

https://community.fitbit.com/t5/Versa-3/Versa-3-reply-to-text-gets-transcript-error/m-p/5113794#M304...

https://community.fitbit.com/t5/Versa-3/Getting-transcription-error-when-trying-to-reply-to-a-messag...

https://community.fitbit.com/t5/Versa-3/Transcript-error-on-voice-replies/m-p/5113699#M30386

[Lhtx93]

Samsung A52 and Versa 3 here. Was working fine Monday. Tuesday started having issues. Wednesday not working at all. Not to mention the random restarts my watch does as well. Frustrating.

I have restarted the watch. Restarted my phone. Factory reset the watch. Unpaired and repaired. Checked for updates. 

What gives fitbit? This watch has been a pain since the beginning.

[Joey18]

I just replied - I think it is a system issue - Versa 2 quit replying as well even after rebooting phone and Fitbit and on a chat with Fitbit for about 1/2 hour and not fixed yet