Versa 2 won't swipe

[light52]

I can see the home screen on my Versa 2 but can’t do anything from there. On the rare occasion I can get it to move to another page, I can’t get anything to work when I touch an icon. I’ve restarted it multiple times and charged it to see if either of those would help but nothing changed.

Moderator edit: subject for clarity

[Okiegrama]

Contact them, it should be replaced.

[Sharney2]

As I have said previously..I did contact them and it was replaced.

[nunya1]

I am having this same issue. Sometimes I can swipe and it works, order times I have to make sure I don't throw the watch at the wall. How do you fix this issue? It is extremely frustrating, especially when it costs so much money.

[SunsetRunner]

Yes....I am in conversation with them now.

[Danno1]

Best to contact Fitbit support for help. If they can't fix it and it's
still under warranty, they'll replace it

[Mem11]

If you can get into the settings, try changing the screen wake from auto to manual.  Did that about a week ago and haven't had a problem with it since.  Mine was just about unusable before I did this. 

Other than having to manually turn on the screen(push the button or tap the screen) It works great now.  Good Luck.

[RosaEstrella]

Yes, after many emails (with pics and videos) and chats with support team, they finally said they will send me a replacement (yay!) Its been 4 days, its still not here though. Prolly coz im from the Philippines and with the pandemic and all. It might take a long time

[Lovelylady03]

I am having this same problem and I am not able to do anything but look at the time , and my steps. Please help!

[SophieRig]

I've had the exact same problem! Did you manage to fix it? I'm so disappointed that mine has stopped working and I would love love love to get it working again!

[lmmh100]

I have just sent mine back to Fitbit for exchange. They should receive it
today. Fingers crossed for speedy replacement.

[Danno1]

Best to call Fitbit support for help, if they can't fix it and it's still
under warranty, they'll replace it for you.

[Tayyyyann73]

My versa 2 is also not swiping. What do I do? 

[Tayyyyann73]

Mine isn’t working either. 

[Lizzyk]

Mine was only a couple of months old. So I contacted Fitbit by chat and they sent a replacement.  I’ve had that for a couple of weeks now and hoping it doesn’t start to display the same thing.

[PatJG]

My Versa 2 doesn’t swipe either. It did but now has quite. I need the timer to time an exercise   Can anyone tell me what I need to do?

[PatJG]

My Versa 2 doesn’t hold the charge. Face doesn’t swipe. Can you replace it?  Purchased it Black Friday 2019

[Danno1]

Best to contact Fitbit support, if they can't fix it, they will replace it
if it's still under warranty

[Sammyjojo30]

You can call fitbit support and they will send you a new one.

[Okiegrama]

Contact Fitbit, I got a new one

[nunya1]

Thank you, I will contact them.