Versa 2 won't swipe

[light52]

I can see the home screen on my Versa 2 but can’t do anything from there. On the rare occasion I can get it to move to another page, I can’t get anything to work when I touch an icon. I’ve restarted it multiple times and charged it to see if either of those would help but nothing changed.

Moderator edit: subject for clarity

[AmyGrant]

The restart did not work for me.

[ManchuWarrior]

@AmyGrant try this. It worked for me and a few others. Reboot the watch. To reboot hold the left button for about 10 seconds. When it starts go to Settings. Change the Wake setting to Manual wake. The default is Auto.

For myself and others the auto wake option is bugged.Switching to manual wake fixes the freezing issue. 

Hope this works for you.

[Danno1]

Best to contact Fitbit support and let them try and fix the problem. If
they can't and it's still under warranty, they should replace it

[M-Kay]

Thanks for the information. I tried this yesterday and so far it's working.

[Missie.c]

How did u get it to swipe

[Danno1]

Fitbit support tried but couldn't get it to work...since it was still under
warranty, they sent me a new watch. I'd recommend calling them

[Susanp8]

I’m having the same issue. My Versa 2 won’t swipe and I’ve gone from having to charge once a week to every day give or take a few hours. Please help. 

[joebarron400]

I am having the same issue, any resolution?

[Danno1]

It's always best to call Fitbit support...hopefully, they'll fix
your issue. If not and it's still under warranty, they could replace it.

[Okiegrama]

Call or or online chat. Make sure you have let it die and recharge, etc.
May take a 2 or 3 visits until they send a new one.

[Ann-MarieE]

Please help I'm having this same problem plus my versa keeps turning off on it's own and restarting. Ugh I've only had it a few months. 

[Danno1]

Just contact Fitbit support...if they can't fix it, they'll send you a new
watch.

[Ann-MarieE]

How can I contact support, I can't seen to find that.Sent from my Samsung Galaxy smartphone.

[Danno1]

1-877-623-4997

[NixRaymo]

thanks , that did the trick 👌🏻👌🏻

[Ann-MarieE]

Thanks so much Sent from my Samsung Galaxy smartphone.

[Lindagnz]

I couldn't. I contacted customer support.

[Sammyjojo30]

I am.also having the same problem. Can you help?

[Danno1]

Best to call Fitbit support...if they can't fix it and it's still under
warranty, they will replace it

[Sammyjojo30]

Thank you