Versa 2 won't swipe

[light52]

I can see the home screen on my Versa 2 but can’t do anything from there. On the rare occasion I can get it to move to another page, I can’t get anything to work when I touch an icon. I’ve restarted it multiple times and charged it to see if either of those would help but nothing changed.

Moderator edit: subject for clarity

[Shellyrg45]

I’ve only had my FitBit Versa 2 since late January.  I’ve had nothing but problems with it.   It will just restart all on it’s on numerous times daily.  Will totally lose sync with app on phone.  I have to delete app and device and start all over.   It will also just freeze and I can’t swipe up down or left.   I’m very frustrated.  Can you please help.   

[M-Kay]

Try calling Fitbit support to see if they can resolve your issues. Several
people have written that Fitbit sent them a replacement.

[Susanp8]

I called support today and they helped me restart my device (hold down the
button on the side of the Versa 2 until the device shuts down, it will
restart on it's own). Since then I have been able to swipe successfully.

[Danno1]

Best to contact Fitbit support. If they can't fix it, they'll replace it
like they did for me

[Ann-MarieE]

I have done this a few times and it has not worked for me. I am glad to hear it has been successful for you. Sent from my Samsung Galaxy smartphone.

[tanwall63]

I am also having this issue. The versa was a gift and I do not have a reciept. I have had about 9 months.

[Danno1]

I'd call Fitbit support for help. If they can't fix it, they'll ask you
how long you've had it...since less than a year, they should send you a new
one. You have nothing to lose so give it a try.

[Okiegrama]

Got one yesterday

[Judyrisdon]

It should still be under warranty if less than a year. Call them instead of email.

Sent from my iPad

[clw9185]

I did call and they sent me another one as it was under Warranty.

Thank you all for the responses and suggestions.

Crystal 

[clw9185]

I didn't need the receipt as they could tell from when I connected it to the app. 

[Susanp8]

They are replacing mine.

Sent from my iPhone

[Jantybeth]

I have this exact issue. I restarted it 10 times. Please help

[Susanp8]

Fitbit ended up replacing mine. Call support and they will help you.

[Jantybeth]

My problem is my ex bought it i cant prove purchase etc. Can they? Cause its 3 months old. I think the screens crapped itself 

[Mags101010]

They replaced mine.  It kept having problems and was still under warantee. I notice they do no sell this model any more

[Susanp8]

Don’t know about that. Tell them it as was a gift.

[Mags101010]

They should be able to see when you activated it.  Give them a call

[Danno1]

I would call Fitbit support for help...if they can't fix it, they will
replace it if it's under warranty

[RhoMeson]

I am experiencing this exact same issue. How was it finally resolved?