Versa battery won't charge

[AmyVersa]

I just got my versa a week or two ago, the battery ran out during a 12 hour work shift, so I popped it on the charger when I got home (it had been working perfectly before this).  Screen has not woken up since.  That was days ago now. Its like its just dead.  I have plugged the charger in to multiple places, my phone is charging beautifully from the same sources.  Who do I call/where do I send my Versa to get a replacement?

Moderator edit: title for clarity 

[ivresp]

I guess my is defected because everybody is talking about three buttons mine only has one..

[Claireybell]

May be a different model

Sent from my iPhone

[CandaceA]

Call Fitbit customer service. They'll have you try a few things over the
phone. If that doesn't work they'll most likely send you a new one since
you're still under warranty.

[ivresp]

Thank You 

[Sojbnz]

Thank you!!! Works for me i was wondering what to do and just hold all hutton until i saw the Fitbit logo and put it on the charger and now it is charging well!!!!

Thanks

[Harwax]

You have versa 2 (1 button model)

Sent from my iPad

[ivresp]

Yes, tried everything and it doesn’t charge. Bought another just in case and it still doesn’t charge.. I literally just put it back in the box. I gave up so much for paying $300.

[CandaceA]

I have the original Versa (3 buttons) - not the Versa 2

[Harwax]

Contact Fitbit they might replace it even if out of warranty

Sent from my iPad

[SewMimi]

That didn’t work this time, but has before. It was working perfectly and just needed to charge. Very frustrating indeed. Nothing but a 0% symbol. 

[ivresp]

I hope they do.. I will.. Thank You 

[SewMimi]

Thank you for reply. After about 10 minutes in the charger, it started charging ☺️  I am very relieved. The dead do come back to life! 

[sod50]

Good news, you are most welcome. Happy it is now working.

Sent from my iPhone

[Claireybell]

I would try not to let your fitbit die completely once you get your screen on again, good luck x

Sent from my iPhone

[Nichs]

This worked straight away thanks

[Harwax]

Glad I helped be safe

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[SewMimi]

I agree with you wholeheartedly. Today it was 50% and I charged it. Learned a lesson there. Thanks for input!

Sent from my iPhone

[Valabama]

Tried holding down the buttons and still won’t charge; only says 0%. Has been plugged in for 24 hours. Only got one month ago and never a problem charging before. Tried several outlets and is lined up correctly.

[Valabama]

What did you end up doing? I’m having the same problem with 0%. I have only had it a month. Charger had been plugged in 24 hrs

[Claireybell]

I used a toothbrush - softly cleaned the connections on my watch and charger - held all buttons in until logo appeared then it charged after that. I never let the charge go completely after that xx

Sent from my iPhone