Firstly apologies for the LONG post but I am now at the point of dumping Fitbit for good.
I have a similar issue and have done since the time of purchase of my Versa in July, but only discovered it in September due to an exceedingly high reading.
My Versa records too many miles, in fact in most instances it’s doubling miles for steps. My walk to the station is 1.3 miles and when it feels like it it the versa records upwards of 3 miles. I will be clear here these walks are not undertaken using GPS via the set exercise function, these are auto recognised walks.
I have been in touch with Fitbit support since September and to be honest they have been useless, they spurt out the same old cr*p ie “restart, reset to factory settings, change stride, increase stride, decrease stride, we’ll send you a replacement, we’ll send you another replacement” the best ones I find are when the suggested solution has nothing to do with the actual issue! Whatever I try nothing works !!!!
This morning I emailed Fitbit again with an update for this weekend through to this morning after a more than useless suggestion on Friday. This is shown below:
“FOR THE ATTENTION OF A SENIOR SUPERVISOR ONLY
Dear Esteban
Thanks for coming back to me. But I think we are wasting our time here and it may be time to say good bye to FitBit.
On Saturday afternoon I did a walk with the FitBit in my pocket. It recorded the miles and steps, it then resynced and deleted the walk and recorded 135 steps!!!! This walk is under exercise time stamped at 16.45.
On Sunday after another high mileage recording I changed my stride to automated.
This morning’s walk at 06.33 of 2516 steps has been record as 2.46 miles.
My walk to the station this morning of 0.2 miles has been recorded as 0.55 miles.
This isn’t right and you have not provided a solution of what the problem is. Your website says miles are worked out by stride x steps, if this is the case we would not end up for a 2.46 mile walk with 2516 steps.
There is no point in using a FitBit or the App if the data cannot be relied upon.
You have kindly sent a replacement Versa this had no impact on the issue, this leads me to think my profile is not working properly or the App isn’t.
If you are unable to resolve then I will take my custom elsewhere as I am really finding it difficult to keep my patience on this as it has been going on for 6 weeks or more.“
If the miles are incorrect, what does this say about the other data recorded such as calorie burn or your heart rhythm. How can anything be trusted as being correct!
I’d be interested to hear if any of you are still having the same issues.
