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Recieved my versa 2.5 mths ago and after chargingbit last night the touch screen no longer responds.ni have restarted it multiple times by holding down the side and bottom bittbu until the fit bit symbol comes on but cannot reset from the Settings option on the phone because that requires the use of a touch screen
I'm still having the issue. It's been happening for months. I talked to a Fitbit service provider and she said she would take it to their insurance company. This was a month ago.🙄
No, my second one worked great for about 2 weeks then without any updates or changes the connected GPS tracked correctly but the distance was way off, on a 5km walk it would report around 3km. It has now been sent back to Amazon for a refund and I've ordered a Fossil Gen 5 instead
MY Versa is now working fine. As recommended in an earlier thread, I turned off the screen auto-on when notion detected. That fixed the problem. Now I have to click the left button or touch the screen to turn on the screen, but I see that as a small inconvenience. Prior to changing this setting to OFF, the screen was no longer accepting any touch commands, rendering the Versa near useless.
Bro I got the same issue the touchscreen is not working on my fitbit versa I bought it a few months back .I tried a lot of this like reset and the steps given above but none of them worked could u please help me with that
I got mine working again...a weird fix, resetting didn’t work, traditional cleaning didn’t work, Customer support was not helpful etc. etc. But, I got the watch completely drenched when I went running in a downpour and when I came back the screen started working again. I think there may have been salt residue on the surface and edges of the screen that effected the touchscreen performance, that the recommended cleaning didn’t remove. Hope this helps!
I've followed these instructions to reset my Versa in hopes that the screen will start to work again. I haven't had any luck. My watch did reset but the touchscreen is still unresponsive. What is my next option? It's never been wet and it's no longer under warranty because I've had it since 2018. I had problems with it shutting off last year multiple times and finally was able to get help through Support.
Hi there I have the same problem with my Versa Fitbit which is just over a year old. I believe it is still within the two year warrenty period. How do I proceed from here as I have tried factory resets which have provided no improvement.
Is not about reboot, you need to disable the screen wake up (it turns on when you move you hand) and then install the latest firmware. btw: you can do this from the mobile app
