Fitbit app - Food Fitbit App Deleting Food Logs Immediately

[Elijen]

I was trying to log my food today and it will not show any food when I put an item in. It will also not show anything in the database when I scan and I know those items are in there. Please help. I have a sense 2 and an apple

[Emyradea]

Android user, Fitbit app

For me it happens when I hit the +, in the food log section of the app, to log my food. I haven't tried the barcode as most of my foods are already in recents. I also don't utilize the custom calorie entry. It happens for any time of the day, any meal of the day, currently. 

[Lesel77]

It started happening to me this morning. It logged, and kept my first two entries, and then anything past, say 9:00amish, they log and then a second later disappear. This feature of the app is important to me so this very frustrating. 

[OrianaF]

For me it's regardless if it is from the search, frequent or recent. I can see the items but then they dissapear. I have the inspire three and an Android phone 

[zer099]

Same issue.

Log food feature is not working as expected, does this happen with the (+) plus sign in the dashboard or when you are in the food site in the app?
-> Both

Does this happen with every meal (breakfast, lunch, dinner, snack, etc) or only for specific?
-> All the above

Does this affect custom food or also the ones listed in the data base?
-> Both

Are you using an Android device or an iOS (iPhone /iPad?)
-> Android

[Serra_Reimer]

-happens with plus sign and in food site

- it is happening with every meal

-it is affecting all foods

-I have an Android phone 

[Bunny1997]

U can’t even go on Fitbit login dash any more amd I can’t understand the instructions and things like that, have a ADHD and autism, and I rely on this  watch quite a lot for peace of mind of my heart, problems and other things amd food amd drink 

[StephanieShir]

As of about 8 am I couldn't add any food to the tracker. Hope this gets fixed soon, I rely on it heavily to track macros.

[Lesel77]

I tried deleting the app but no good. My app is up to date with updates. I hoe this fixes soon

[Akkk1202]

Same problem here

[Comkeen]

Hi JuanFitbit:

"Log food feature is not working as expected, does this happen with the (+) plus sign in the dashboard or when you are in the food site in the app?"

- it happens when I click the (+) in the dashboard thru the Fitbit app on android. I was able to search for a food, add it, and the following happens: if I click back or go to today screen, the calorie intake never update and when I go to the food dashboard it disappeared. Also, if I attempt to add another food before going to the dash board or backing out, the previous food I enter disappeared and only shows the one I just added. Also same thing happens when I go to the dash board. 

" Does this happen with every meal (breakfast, lunch, dinner, snack, etc) or only for specific?" 

It happened when I tried to enter breakfast, morning snack and lunch. I have tried multiple foods and the same issue occured.

"Does this affect custom food or also the ones listed in the data base?"

I only enter food from database (egg, hard boiled, mocha, etc...)

"Are you using an Android device or an iOS (iPhone /iPad?)"

Using the app on a pixel 10 fold pro on Android 16. All updated installed, and tried uninstalling/reinstalling the app to sign out and clear cache. I also disconnected and reconnected my phone/watch from the Fitbit app as well and none of the solutions worked. 

[OrianaF]

It's happening with all meals, and from searching or food lists, search and frequent 

[Orestj]

Same issue. Sure would like to receive an acknowledgement from Fitbit.

[Lesel77]

Every meal past this morning and I’m using IOS

[BruceMan7]

Yes... I've tried everything you mentioned with no luck. I guess I'll deal with it later, as I've wasted enough time trying to fix it.

[Max0sim]

On Android.

It is happening with the (+) plus sign in the dashboard and also when in the food site in the app.  Happens whether it is a custom food or in the database.

Allows only one food entry (doesn't matter which meal) and any additional type of food entry overwrites that single entry. 

[ginarsnape]

Hi I am using the iPhone app. All my logs from this morning are fine. Everything I log from 3pm onward is disappearing after I enter it. In my case that’s lunch and dinner. I will see it added including in the list and total calculations. And then the items disappear before my eyes. If I add it back, something else from lunch or dinner disappears. 

 

These photos were taken a few minutes apart. 

[AKat123]

I'm having the same problem. To answer your questions: There is a (+) at the top of the screen, it is happening with custom food, and I am using an android. Very frustrating for those of us using fitbit to help with weightloss and not able to log our food! Please fix ASAP.

[Mbrann]

It's doing it for any meal type and does it no matter if you scan a barcode or add it with the plus sign. Does it for both custom foods and ones in the database. I use Android. 

[TheoI]

Same issue on iOS and Charge 6

[durastorm]

Me too....I want/need a more reliable option.