Fitbit app - Food Fitbit App Deleting Food Logs Immediately

[Elijen]

I was trying to log my food today and it will not show any food when I put an item in. It will also not show anything in the database when I scan and I know those items are in there. Please help. I have a sense 2 and an apple

[MangoMomma]

Same here. Food tracking is broken again. Make an entry and it disappears 

[.sewer.brat]

It's really frustrating that there's no resolution to this yet

[Zeezee80]

I have not been able to add any food since breakfast, including not being able to add an additional breakfast item. It adds it for a couple of seconds and then it disappears. I’ve tried custom, common, and recent. I’ve tried breakfast, lunch, dinner, and snacks. I’m using an iPhone. I’ve tried deleting the app and reinstalling as well as restarting my phone. All other features seem to be working fine (steps, calories, etc). 

[YukiM]

I’m having the same problem ever since I upgraded the app to the latest version. 

It happens when using the + feature from the dashboard and from the food page in the app. 

It doesn’t matter which meal I’m trying to log; whatever I log disappears as I log more items, and then everything eventually disappears, just for today. Anything entered prior to today seems fine. 

It happens with custom food and with what’s in the FitBit database. 

I am using an iPhone. 

I hope this helps. 

[MangoMomma]

This is exactly the behavior I’m seeing. Just started today. 

[SpeedyM]

Android. And it doesn't matter what I use to add. They all disappear.  Did morning breakfast.  Go away and come home and poof food log disappeared.  Seeing we didn't do anything why such redundancy with questions. Fix it!   

[Nicknack84]

Agreed. Just a week ago my calories burned were not connecting with my phone. I had to restart, reset, uninstall etc just for it to reconnect. Now I can't log my food in. It was fine this morning smh

[ChicagoLouie]

I opened a support ticket and had a chat with an agent. This is a known bug that they are working on correcting with no ETA. One last troubleshooting item was he asked me if my iOS was current, which it was not, but the update did not correct the issue. Hopefully, they will fix this bug shortly.  

Bear Down 🐻

[megan.m1]

Mine is all meals. I use an iPhone 15. I updated the app as well turned off my phone. Didn’t help. I’ve used the plus as well and manually input the info. It was working yesterday 12/3 as I have a log for that day. But nothing I’ve logged today stays. 

[Jsudia]

I’m having the food logging issue as well. I’ve entered it several times and it just disappears 🙄

[Neo_morpheus]

Same for me.

Pixel 8 Pro on latest android.

[Lemedeiros1979]

1. Both the + sign and the food site. It looks like it is logging and shows up initially in the meal's list but then disappears

2. It happens with every meal.

3. I am using an Android.

4. I am able to choose from my recent and frequent lists as well as if I search for a food. When I do this, I change the info once I enter to food (like amount, what meal), then save it, it then shows as the correct meal in the log but disappears in about 10 seconds or so. Every food I tried for today which was about 10 different items.

[Lemedeiros1979]

I forced stop, signed out, restarted, deleted and reinstalled the app, nothing helped 

[Howlrm]

Absolutely. This started thus morning.

[Lunyma13]

Same problem with my app. I log one item & it disappears when I log another. Then they both disappear & it shows 0 on my dashboard no matter what I try to enter. On iPhone 16, using charge 6. First noticed problem about noon cst when I tried to enter breakfast, lunch, & a snack. Tried entering all day’s food after eating dinner & nothing logged at all. NOT happy!!!

[Lunyma13]

Same…

[dmariek92]

This happens with any method used to log food to the app from iOS iPhone. It will disappear seconds later.

[JBJoslin]

I'm having the same problem and have tried force-stopping the app, restarting my phone, uninstalling and reinstalling the app, logging out and back in, etc. Everything worked fine yesterday, but nothing I have logged or tried to log all day has been saved regardless of whether I use the plus sign on the homepage or go into the food entry page itself.

If I try to upload one item at a time, hitting save entry, the second item erases/replaces the first one and nothing stays when I switch pages.

[trailwalker9]

Log an item and it disappears.  The calories are incremented though.  Sometimes the calories disappear also.  This was a reported problem in 2018 but it is back.  

[NettieBee]

Hello! When I log food with the + sign, it adds. Then I add another. It replaces the first one added, regardless whether it was breakfast, lunch or supper. Each add replaces the previous. On the upside, it's now indicating I've only eaten 50 calories today! I'm using Android, and I've tried uninstalling and reinstalling, clearing cache, on/off blue tooth, on/off phone. Ugh! I've haven't been able to add custom foods for weeks!