Fitbit app - Food Fitbit App Deleting Food Logs Immediately

[Elijen]

I was trying to log my food today and it will not show any food when I put an item in. It will also not show anything in the database when I scan and I know those items are in there. Please help. I have a sense 2 and an apple

[NettieBee]

Hello! When I log food with the + sign, it adds. Then I add another. It replaces the first one added, regardless whether it was breakfast, lunch or supper. Each add replaces the previous. On the upside, it's now indicating I've only eaten 50 calories today! I'm using Android, and I've tried uninstalling and reinstalling, clearing cache, on/off blue tooth, on/off phone. Ugh! I've haven't been able to add custom foods for weeks! 

[ckadams5]

Does this happen with the (+) plus sign in the dashboard or when you are in the food site in the app?  BOTH
Does this happen with every meal (breakfast, lunch, dinner, snack, etc) or only for specific?

EVERY MEAL SINCE BREAKFAST

Does this affect custom food or also the ones listed in the data base? ALL FOODS

Are you using an Android device or an iOS (iPhone /iPad? ANDROID 

[MatiasHonkola]

Same here. No matter what I do, no matter what meal I put down, it deletes leaving me with nothing. I’m on a newer iPhone, so I know it must be the app

[PamEll]

Same thing is happening for me. I guess no progress has been made since the’ best answer’ was posted 5 hours ago…

So frustrating 

[SaGesFit]

I feel good now - I see my exact problem reported by you - so it's not me - it's all of us 🙂

[Jsmcnai]

Android user

It's in the food site as well as the plus sign on the dashboard for me

[Dmaloney2000]

Using android and having same food log issue. Used the plus sign then the quick add. The food item shows up then when I change screens it disappeared.  I also have sync issues. 

[Hooli99]

Having same issue. It's been like this all day. It would be nice if Google would just acknowledge that they are aware of the problem and working on it. Their silence if deafening whenever there's an issue.

[aeknaack]

Same problem

[IanAW6754]

Issue

When I enter food data in the app it seems to delete some of the previously entered data. This can be from the same meal category or from another. I cannot work out whether this is the oldest entry or the last entry.

Your Qs

Q. Does this happen with the (+) plus sign in the dashboard or when you are in the food site in the app?

A. Issue happens when using both

Q. Does this happen with every meal (breakfast, lunch, dinner, snack, etc) or only for specific?

A. With all meal categories.

Q. Does this affect custom food or also the ones listed in the data base?

A. Happens with both including custom meals, and with quick calories.

Q. Are you using an Android device or an iOS (iPhone /iPad?)

A. iOS iPhone. With most recent app update.

[jodavis]

Fitbit App won't allow me to put food items in the App. It just started this tonight. Ive done everything. Uninstalled the App. Restarted phone and fitbit sense. Nothing works. 

[PeterCarbonaro]

Same here. Commenting to get updates.

[Jennytoo]

Charge 4 Food entry failure

[SunriseRun290]

Soon after I had entered my breakfast food entry it was gone. I entered it again and it would disappear as I was looking at it, one item at a time. I'm on an iPhone. It happened with food entered through the + sign and frequent foods and data base foods. It did the same for "anytime, breakfast, lunch, snacks, dinner". Both custom food and data base disappeared. Hope this helps the people working to solve the problem. I also tried all of the normal things like rebooting my phone, etc. 

[lbpoulson]

Me too. Will not save food all day.

[Dichas]

Android app. Food log, add 1 food then add 2nd item and first 1 disappears. Worked for years. Today not working.

When you close app any food entered disappears.

[Art.S.]

Problem still present on Android at 9pm EST.

Definitely a server issue: if I turn on Airline mode, I can add new entries. Once I turn off Airline mode and connectivity restored, the new food  entries are gone.

Too much vibe coding on prod, Google?

[Gwilkey]

I’m using my iPhone and I’m using the plus sign. I was entering my dinner and it keeps disappearing. 
Also.  Why did you get rid of the dashboard?

[LBCNY]

Log food feature is not working as expected, does this happen with the (+) plus sign in the dashboard or when you are in the food site in the app?  Both
Does this happen with every meal (breakfast, lunch, dinner, snack, etc) or only for specific? Every meal
Does this affect custom food or also the ones listed in the data base?  All
Are you using an Android device or an iOS (iPhone /iPad?  iPhone 

[sfellie]

This is the second time in 6 weeks that food logging is not working. Please fix the problem so we can use our fitbits and the app as we have for many years. I would be disappointed if I have to find another option, but that may need to happen if things don't get resolved.