Fitbit app - Food Fitbit App Deleting Food Logs Immediately

[Elijen]

I was trying to log my food today and it will not show any food when I put an item in. It will also not show anything in the database when I scan and I know those items are in there. Please help. I have a sense 2 and an apple

[BruceMan7]

Samsung here, as well = Galaxy S24fe.

[Mike1701d]

Very frustrating.  I log food and it disappears.  Stopped working halfway through Thursday 4th. 

Needs fixing asap.  

[BruceMan7]

Q.Does this happen with the (+) plus sign in the dashboard or when you are in the food site in the app? 

A. App

Q. Does this happen with every meal (breakfast, lunch, dinner, snack, etc) or only for specific?

A. Every meal.

Q. Does this affect custom food or also the ones listed in the data base?

A. I don't use custom foods, just listed ones.

Q. Are you using an Android device or an iOS (iPhone /iPad?

A. Samsung Galaxy S24fe

[LatchKeyX]

Something that may help. I can modify and save an entry from earlier this morning. However, anything new disappears after saving. 

This behavior suggests that new database records for the table are failing when submitted. Which would also explain why they eventually vanish from the UI but existing ones can still be modified.

[TITUSROCK]

Why is this problem showing as “solved” when I try to contact support? THIS ISSUE IS NOT EVEN CLOSE TO BEING SOLVED!!!! 🤬🤬🤬

[Gemmax27]

It's all of the logging meals/ snacks

Searching food clicking it, it'll add for a second then disappear.

On Android 

😞😞 Please fix ASAP,  it's causing anxiety flare haha

[Tami79]

I'm using Google Android phone. I'm using the + but even if I go to frequently used foods and enter the dinner for Wed it just stays there a few seconds after I back out then disappears. For Fri, I can enter one food and when I enter the second food, the first one disappears. When I back out even the last one is gone. I've cleared the cache, uninstalled, restarted my phone, then reinstalled. Nothing helps.

[Hdueck]

Same here. Haven’t found a fix

[PurpleKaz13]

Also having issues when logging food, its adding some, then removing others. And still doing same this morning

[Texaspete247]

This happens with every entry made by the + button. Affects all foods (recent, custom) and when logging multiple foods, it only logs the last entry.

[CherylMD]

Same , who would think not being able to log calories would be so stressful.  I've recently updated my fitbit I've been with fitbit for 10 years and was tempted to veer away it was the counting callories option and my saved data that kept me from moving onto Galaxy. 

[JenFeds]

• Same issue. Updated the app, updated my phone, restarted my phone, uninstalled the app.

food disappears as you log in. Very annoying because I actually really depend on this feature and it’s why I pay for premium 

[Jmwisehart]

It doesn’t seem to matter how I log the food from the + or from searching the data base. I didn’t try to log any customer food just items I use all the time in my recent or frequent list. I tried logging in to different meals to see if that would help and in Anytime, but it didn’t matter it would still delete some items. I could usually get about 3 foods to stay but then if I logged anything more it would delete one of the previous entries usually from the bottom of the list but not always. I am on an iPhone 15. I did see other users having the issue on android as well.

[CherylMD]

Yes I'm on Android,  i can only manage logging 2 items when I had 3 the first 2 disappear,  eventually it all disappears. 

[Wendyb2607]

They are aware of it & working to fix it! 

[ws1]

Same with me :(((

[Gregburger]

Log food feature is not working as expected, does this happen with the (+) plus sign in the dashboard or when you are in the food site in the app? (+) sign from food site in app.
Does this happen with every meal (breakfast, lunch, dinner, snack, etc) or only for specific? Every meal
Does this affect custom food or also the ones listed in the data base? Both
Are you using an Android device or an iOS (iPhone /iPad? iOS

[Ziggyska]

Hi Neil, I'm having the same issue as others re disappearing food logs since 8pm yesterday. Tried logging out but still not working. Hope you can help. Ziggy

[Christine_4]

Same here. Entries immediately disappear, however I enter them.

[mayapiff]

For me, not only is it across all entries, all meals, all types of foods (whether recent, new, general foods), but- this is what I observe: I can log in a few foods. I logged yesterday’s lunch then exited the app quickly. When I logged back in the entire lunch appeared at first, then I watched the app delete all foods and return me back to zero. Only for yesterday. Everything logged before yesterday is intact.