Metal trim on back of Sense 2 fell off

[rickmusser]

Has anyone had this problem and is it safe to use superglue to fix.  See pic

Moderator Edit: Clarified subject

[Itsakathy]

I would reach Fitbit through chat. They replaced mine when out of warranty 

[AussieAussie]

First, don't fret too much about it as the Fitbit will continue to work
without the metal strips. Personally I do not recommend glueing the
strips back on yourself unless you have an extremely steady hand for the
tiniest amount of glue or have done this type of repair before. I did it
once and the strip came off again 2 weeks later. No metal strips for a
year now & my Versa 2 is still working. Judging from all the posts on this
issue many, many others have had the same thing happen after doing a home
glue job on those metal strips.

[Bambam6868]

Mine fell off a long time ago and I had read that Fitbit wasn't covering them under warranty. I tried gluing them on, but it didn't last long. I haven't worn mine in over 6 months now. I had gotten it as a Christmas gift in 2023. Didn't last a year. I tried wearing it without them and I ended up getting rashes in the spots where the metal was. I was very disappointed in the product. I'm not sure how I didn't see this string before, although it's not always easy to find specific conversations in forums. I would like to know how I could still get a replacement under warranty.

[Elielys]

I’m having the same issue. 😞 How can I solve this? 

[bethp92]

I purchased mine August 2023 and after reading comments on here decided to contact them on live chat just in case a couple of weeks ago. They told me it was still covered and generated an exchange, I had to send my face of my Fitbit back and once they received it they’ve sent me a brand new face, so it’s definitely worth a try as it seems to be a common fault with the Fitbit.

[fjoel]

Hello -

My fitbit sense 2 watch has lost one of the 2 metal covers on the back side of the watch.  I just noticed it last week and have no idea where the metal cover went - as it started to irritate my wrist.  I remove the watch daily and never get it wet.  I'd like to get it replaced or repaired.  Please advise.  

[Zeromeg]

Same thing just happened to me.  I found a piece Sunday and then the other came off today.  At first I had no clue what it was.  But the 2nd piece I found in bed and put 2 and 2 together. 

[AllenR2]

If you are out of warranty - Fitbit  Support might still  help you.   There is a repair shop in Washington State that sells a special glue - it’s tricky to glue these pieces on .