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SpO2 data suddenly not syncing to the Fitbit App

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‎07-17-2021 11:01 - last edited on ‎07-19-2021 10:23 by Fitbit Moderator

‎07-17-2021 11:01 - last edited on ‎07-19-2021 10:23 by Fitbit Moderator

So in Health Metrics for SPO2  all I get now is:

 

Download Clock Face  (Link)

Download SPO2 Tracker App (Link)

 

Neither of which solved the issue.

 

Since 2 days ago.

 

Really annoying!

 

 

 

Moderator edit: subject for clarity/label 

 

 

Best Answer
Labels:
335 REPLIES 335

‎07-20-2021 06:13

In response to amburd

‎07-20-2021 06:13

Back to normal on my Ionic. No data lost because I only set the SPo2 watch face on the day of a full charge. A 4 day trend is ok for me.

 

 

Colin:Victoria, Australia
Ionic (OS 4.2.1, 27.72.1.15), Android App 3.45.1, Premium, Phone Sony Xperia XA2, Android 9.0
Best Answer
0 Votes

‎07-20-2021 06:29

‎07-20-2021 06:29

Hi Dutch125.

Have a look at the sp02 reading on Fitbit 93 to 94% is showing. 

This seems to be the reading you get now. 

I have not seen the red led working since this problem started. 

Bad software or faulty led. 

Fitbit need to sort this out.

Regards

 

Best Answer
0 Votes

‎07-20-2021 06:45

‎07-20-2021 06:45

It seems to be getting worse, not better!

 

since 2021-07-19. A new problem in the watch Today app which no longer shows the nightly reading but still shows data for the this week graph.

 

How many bugs can Fitbit introduce for things that were nearly working, without resolving them afterwards? [rhetorical question]

Author | ch, passion for improvement.

Best Answer
0 Votes

‎07-20-2021 07:09

‎07-20-2021 07:09

Mine came back! Miracle someone went back & figured out what they did to the sever! This morning my Spo2 reading is back & working! 

Best Answer

‎07-20-2021 07:21

In response to SunsetRunner

‎07-20-2021 07:21

Unfortunately, mine is still not working. Today there was an improvement, I got this (see figure):

20210720_141820.jpg

 

One single value from 6 days ago (94%), just before SpO2 broke. The sleep record shows around 6 hours, more than enough for SpO2 to work.

Coincidently, this is the same value my Sense watch showed for the past 6 days, as a new daily value, but it seemed suspictious already, as my SpO2 values always had slight variations from night to night and more to the 93% side, for the past 6 months

Best Answer
0 Votes

‎07-20-2021 07:34

In response to SunsetRunner

‎07-20-2021 07:34

Mine updated & Graph is also upe! But previous 3 days Aren't on graph, but
it showed on my clock face & in today's reading! But mine is back & graph
is back!
Best Answer

‎07-20-2021 07:50

‎07-20-2021 07:50

Has it been resolved yet? 

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0 Votes

‎07-20-2021 07:55

‎07-20-2021 07:55

Mine just started working again after no data for 4 days in a row.

 

However, the terrible Breathing Rate (BR) graph is again missing another day. I'm lucky if I can get 2 out of 7 days to show any data in a week even though I always wear my Sense to bed every night.

 

The inconsistency in the data collection and graph displays in the app are terrible. Glad I didn't renew my Premium after the free 6 month trial. 

Best Answer

‎07-20-2021 07:56

In response to ChrisC1969

‎07-20-2021 07:56

Missing the few days but all prior and today are back in sync and working fine 🙂

Best Answer

‎07-20-2021 07:56

In response to SunsetRunner

‎07-20-2021 07:56

Mine is showing up again as well.  Thank you FitBit!  

 

PS  I am not really concerned about recovering missing data, it would be nice, but just happy that it appears to be fixed and working.

Best Answer
0 Votes

‎07-20-2021 07:58

In response to WilsonFitbit

‎07-20-2021 07:58

Thank you, it appears to be fixed and working now, with the exception of data for the days it was down.  But I am not really concerned about missing data, it would be nice.  I am just happy that it appears to be fixed and working now, at least on my Sense.  

Best Answer

‎07-20-2021 08:08

In response to SunsetRunner

‎07-20-2021 08:08

Maybe the fix will take a bit longer to reach Portugal, in Europe. Keep waiting...

Best Answer

‎07-20-2021 08:10

In response to ChrisC1969

‎07-20-2021 08:10

Thank you, it appears to be fixed and working now, with the exception of data for the days it was down.  But I am not really concerned about missing data, it would be nice.  I am just happy that it appears to be fixed and working now, at least on my Sense. 

Best Answer

‎07-20-2021 08:13

In response to ChrisC1969

‎07-20-2021 08:13

Mines working but missing last few days data! But today is there!
Best Answer

‎07-20-2021 08:14

In response to SunsetRunner

‎07-20-2021 08:14

My Sense is working right now.  However the data is missing from the days it was down, but I am not real concerned about that as it showed on the watch itself.  Just happy that it appears to be fixed and working now.

Best Answer
0 Votes

‎07-20-2021 08:14

In response to the4as

‎07-20-2021 08:14

That's what mine is same! Missing last couple days! But go5 last night!
Best Answer

‎07-20-2021 08:19

In response to SunsetRunner

‎07-20-2021 08:19

Lucky you @SunsetRunner.

 

I am still getting no graphs.

 

Screenshot_20210720-231654_Fitbit.jpg

 

Best Answer

‎07-20-2021 08:21

‎07-20-2021 08:21

@LizzyFitbit Those tips did not fix the problem for me and I am now one of the many with no SpO2 tile.

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0 Votes

‎07-20-2021 09:14

‎07-20-2021 09:14

Hi  Dutch125

Just had a look at my metrics and the SP02 is now working.

Hope you get the metrics back soon. Looks like the tech boys at fit bit are working through it 🤗

Best Answer
0 Votes

‎07-20-2021 09:18

In response to Strokekid

‎07-20-2021 09:18

Yup! Got mine back with exception last couple of days!
Best Answer
0 Votes