Fitbit not syncing with Weight Watchers.

[Chris-m]

Has stopped syncing with weight watchers tracker.

Moderator edit: updated subject for clarity

[Chris-m]

Think you will need to go into ww settings and sync from there. Ensure your fit bit is up to date.

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[sweetred]

Thank you for your reply..As soon as I revoked access to weight watchers I am not able to link the two back up again.. I have been trying for 2 days now ,,with no success...

[sweetred]

Hello..I have revoked access to the WW app from fitbit and now I am not able to relink the two back up again..Since I revoked access my steps are not being recognized on the Weight watchers site..How do I link them back up so it is showing on fitbit website?

[AngelaMa]

Hello @sweetred are you still experiencing issues with the WW integration. If you are I would suggest to do the following: 

 1. On the Weight Watchers homepage click Login.  

 2. Confirm your Weight Watchers user name and password and click Log In.

 3. Click the profile icon in the top right corner and then click Settings

 4. Click the Activity tab and click Connect to a device or app.

 5. Select Fitbit from the choices and click Continue. 

 6. Log in using your Fitbit account credentials.

 7. Once logged in, you will be redirected back to the Weight Watchers Settings page.

You can confirm both accounts have been linked on your profile settings, under Applications. If after this you are having issues syncing let me know more details about your experience so I can further investigate.  @Chris-m thanks for your cooperation. 

I'll be around if you have any questions! 🙂  

[debz916]

I have the same problem.  I've contacted WW and Fitbit and know one seems to know how to resolve this issue.

[debz916]

The problem is that it does not go to the Fitbit to allow you to log into your Fitbit account.  That's the step that is missing and no one can answer why it isn't working.

[Josefit06]

I was having this same issue and was thinking that it was not synced up.  I would suggest that once your WW app is showing that you have connected your Fit bit to then  check your fit points. It should show your steps from your fitbit and give you a point value.

[AngelaMa]

Welcome to the Fitbit Community @Josefit06 and @debz916!  It's great to have you here 🙂 @debz916 where you able to connect your accounts? @Josefit06 thanks for your cooperation. 

I'll be around if you have any questions! 

[sweetred]

It looks as if it is now syncing...just happened yesterday ..thank you so much. ..out of the blue it's working 

[DanCapone]

Recharge the FitBit Battery. I will stop syncing before it is really dead

[AngelaMa]

Hello @sweetred it's great to know your Fitbit is syncing! 😉 @DanCapone thanks for stopping by. 

I'll be around if you have any questions. 

[stashaholic]

I haven't been able to get it to sync despite trying EVERYTHING. This is the message I get:

Synced with your Fitbit app on Wed, 4 Mar, 2015 10:47 AM

Well that's a year and a half ago - hardly relevant. 

I'm a huge fitbit fan, but the lack of cooperation and resolution is making me more than a little disgruntled. Surely your IT department can talk to their IT department and work it out.

[KatieT111177]

Disconnect the Fitbit and reconnect - but be sure you disconnect in two places!

Settings ACTIVITY - 

Settings WEIGHT - 

Once you disconnect both places - it will ask you for your fitbit credentials again!!

[ksross22]

this is actually a WW issue not fitbit

[bonpar]

Weight watchers is utterly useless for any type of tech support!

[Niccidotca]

Even from my computer, it won't let me disconnect 

Could it be because it is also an apple product?

[SunsetRunner]

it just told me weight watchers was not availabe for my device 

[nicole01jacob05]

This worked for me!   Thank you!

[crdutton]

I agree.  I spent over 2 hours on Chat with WW with 2 different people and got no where.  I was very angry.

[Nattie42]

I have revoked access however it is now no longer letting me connect the two and keeps saying error500, any ideas?