FBBluetoothErrorDomain error 18

[KateFitbit]

Update 1/23/2018: Thanks again everyone for your reports on this error message when updating firmware or setting up your tracker. To resolve this issue, please forget your device in Bluetooth settings. For complete instructions, please check out @Dawn126's post here. We are currently working with our team to update the error message to include the solution.  

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Update 10/31/2017: For those seeing this message while updating your tracker firmware, check out @Dawn126's post here on having Bluetooth forget your device. In addition, please check out this help article on troubleshooting firmware updates if you haven't already. 

Hi Everyone- We're currently investigating user reports of receiving the following error: FBBluetoothErrorDomain error 18 which prevents them from updating their firmware.

[Edmonli]

Many thanks for trying, but I can’t slide it over to turn green (as per below), and I have turned all notification options on. Do, I’m not getting the pop-up message to link to my iPhone. Do you have any other ideas?

many thanks 🙏🏽 

Tap Notifications; move the slide over till it turns green, then a pop-up message should appear requesting permission to set up your tracker to your iPhone's

[ACG]

@Edmonli

Try this from this guy

King Fisher fix

[ClayJay]

This youtube video had a couple of ideas. They worked for me:) https://www.youtube.com/watch?v=iHRMIN7BQlw

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@AliFitality wrote:
Going nowhere with support. I’d like a refund. 😝

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[heydeb]

Hey! Thanks! Worked for me!

[PhyllisCorella]

Thank you.  It worked for me.  And I am very happy to hear that you run with your German Shepard.  Keep the bad people away.  

[ACG]

Your Welcome @heydeb

[SFBrown]

Tried the following from all these other users having similar problems. Using Fitbit Charge 2 and Iphone 6S. iOS is updated. Initially got "FBBluetoothErrorDomain error 18" after pairing device.

1. "Forgot" device, and reset bluetooth. Then it just locks up after inputting 4 digits when we try to pair. 
2. Re-downloaded iOS app. Still wont pair. 
3. Reset tracker with UL listed charger, still wont pair.
4. Reset tracker with PC, still wont pair.
5. Reset everything, downloaded PC app to try and pair through dongle. App crashes when we try to sync.
6. Re-downloaded PC app and it still crashes every time we try to sync
7. About to head back to Costco for refund.

[ACG]

Hello @SFBrown

Please get in touch with Fitbit Support directly at contact.fitbit.com or by calling (877) 623-4997 between the hours of 4am-9pm PST every day. 

Also, you can click on the link below in my signature and then select "let's talk" with a Fitbit representative.

[PhyllisCorella]

The problem is corrected. Thanks.

[yiannissss]

 solved the issue by connecting the usb fitbit base in one port on my computer and the charge HR on other usb port on the computer. i open the dashboard on fitbit base and update from there. it worked 

[yiannissss]

I solved the issue by connecting the usb fitbit base in one port on my computer and the charge HR on other usb port on the computer. i open the dashboard on fitbit base and update from there. it worked 

[ChikN]

I've tried everything to update on my iPhone and I keep getting this error message!

FB Bluetooth Error Domain error 18

Somebody please help me!

Moderator Edit: Clarified Subject.

[cherylbarb]

I'm having the same problem!   Just happened today.

[ChikN]

Hey fellow error 18 message, I've just been on the phone with fitbit. 

Remove your iphone fitbit app and reinstall.  Mine worked!

Good luck,

ChikN

[cherylbarb]

I did and it worked!!  Thanks!!!
 

[ChikN]

Awesome!!!

Sent from my iPhone

[jaydub48]

brilliant. After agonising on whether I needed to get a new fit watch, problem solved!

[BlairHoltby]

Thanks Alan - you're a device saver!

[ACG]

@BlairHoltby

Your Welcome, glad it worked out for you. 

[Labrinpam]

I reset my Alta Fitbit tracker and then it worked fine