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Issues with food input on iOS 2.53

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-11-2018 11:19 - edited ‎08-14-2018 15:02

‎07-11-2018 11:19 - edited ‎08-14-2018 15:02

Update 7/19/2018: This issue is now resolved, please ensure your app is updated if you still experiencing this issue. We appreciate everyone's patience and cooperation as we worked on a fix. I'll be closing this for further reports. If you are experiencing any new issues with food logging, please start a new thread.

 

Update 7/18/2018: Thanks again everyone for your reports. Glad to hear the update has corrected food logging issues for many.

 

If you are still experiencing this issue, we would love to investigate further. The following would help our team review:  

      • Are you already updated to 2.53.1? 
      • What is the OS version that you are running on your iPhone?  
      • What food database are you using?(See Account>Advanced Settings>Food Database).
      • What language are you using the app in? 
      • What foods are you trying to log? 
      • What specific interaction are you doing that is not working? (Adding, editing, deleting, scanning).
      • What time/date did you see the issue? 

We appreciate the additional details. 

 

Fitbit Update 07/16/2018: Hey everyone -- We have just released an update to the Fitbit app for iOS, version 2.53.1 which we believe resolves the issues with food logging that have been reported in this thread. Please update to 2.53.1 and let me know of the results so I can quickly communicate that to our iOS team.

 

Again, thank you for your continued patience as we worked to get this resolved ASAP.

Update 7/15/2018: 

 

Thanks everyone for your patience on this. We sincerely apologize to anyone who has been affected by this issue and have been working hard to find a fix. We are preparing to roll out an update tomorrow, July 16th to solve the problem. In the meantime, customers can use the food logging feature in the web dashboard: https://www.fitbit.com/foods/log.

Update 7/14/2018: We do realize this is a critical issue and our team continues to work on the cause and a fix. We don't provide timelines, in case something occurs and it can't be met, but we hope to have a resolution soon. Thank you again for your patience, reports, and cooperation.

Update 7/13/2018: Hi Everyone - we definitely do hear your reports and frustration on missing and strange food logs. Our engineers are still investigating and I hope to have a resolution shortly. 

  

While not ideal, you can log on Fitbit.com food log and it will populate on iOS correctly once you sync. You can log it here. We appreciate your cooperation. I'll continue to update this thread as I hear more. 

 

Update 7/12/2018: Hi Everyone - thanks again for your reports. We are actively reviewing this issue and I'll continue to update the thread as I hear further. As a workaround you may want to log your food through https://www.fitbit.com/foods/log. As mentioned in @sreid64's post, it will populate the iOS app correctly. Thanks again for your patience and reports. 

 Update 7/11/2018: Hi Everyone - I've merged a few posts together. We are currently investigating issues with food logging on iOS version 2.53. Please continue to monitor this thread for updates. If this is severely affecting your food logging, you may want to log through Fitbit.com. Thank you very much for your reports and patience as we review. 

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Best Answer
1,488 REPLIES 1,488

‎07-17-2018 06:15

‎07-17-2018 06:15

Well I just did the update without reinstalling it and it worked

Sent from my iPhone
Best Answer

‎07-17-2018 06:20

In response to DeborahM2

‎07-17-2018 06:20

Mine is working now I did phone update and that sorted it

Sent from my iPhone
Best Answer

‎07-17-2018 06:25

‎07-17-2018 06:25

Hi, i have updated all App and IOS and my food log still isnt saving and hasn’t done since Thursday x

Best Answer

‎07-17-2018 06:31

‎07-17-2018 06:31

You shouldn’t need to do this - I did not delete the app, but shut down the app first and then did update, reopened, food logging seems to work correctly now both before and after iOS update to 11.4.1.
Best Answer

‎07-17-2018 06:41 - last edited on ‎10-03-2019 13:24 by

In response to DeborahM2

‎07-17-2018 06:41 - last edited on ‎10-03-2019 13:24 by

Yes, my sleep tracking went into an alternate dimension. At least I can edit it.

Sent from my iPhone

 

 

Moderator edit: personal info removed

Basic (disintegrated), Ultra, One, Surge (returned), Flex, Charge, Alta, Charge 2, iPhone 7 Plus, Macbook Pro, iPad Pro.
Best Answer
0 Votes

‎07-17-2018 06:43

In response to ErickFitbit

‎07-17-2018 06:43

App is still dead on food input.  Its been dead for over a week.  I think I am switching to another product. Congrats FitBit with outsourcing your programming to India.  As you can see its working out real well.

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0 Votes

‎07-17-2018 06:43 - last edited on ‎10-03-2019 13:23 by

In response to beckett1

‎07-17-2018 06:43 - last edited on ‎10-03-2019 13:23 by

I would be willing to be a beta tester!

Sent from my iPhone 

 

 

Moderator edit: personal info removed

Basic (disintegrated), Ultra, One, Surge (returned), Flex, Charge, Alta, Charge 2, iPhone 7 Plus, Macbook Pro, iPad Pro.
Best Answer
0 Votes

‎07-17-2018 06:57

In response to YP07

‎07-17-2018 06:57

Me too

Get Outlook for iOS
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0 Votes

‎07-17-2018 07:03

In response to ErickFitbit

‎07-17-2018 07:03

Lol. Yesterday I tried several times to enter in a plain old PB & J, yet the bot insisted upon calling it horseradish and crackers or something like that. It helped with the daily calorie tally though. Lol. Cannot make this stuff up.

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0 Votes

‎07-17-2018 07:13

‎07-17-2018 07:13

Well, my app on my phone has been updated to the latest version and yet yesterday, I still couldn't get it to log food. I guess I will have to take handwritten notes until I can get home to my computer.

Best Answer
0 Votes

‎07-17-2018 07:19

In response to Justgetmoving20

‎07-17-2018 07:19

Hi, found the update and so far, it seems to solve the issues.

Best Answer

‎07-17-2018 07:20

In response to SteveH

‎07-17-2018 07:20

I updated app yesterday on iPad and tested it again today. So far, logging
food on my iPad continues to work as it did prior to this past episode.
Thanks Fitbit!
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0 Votes

‎07-17-2018 07:27

‎07-17-2018 07:27

I updated the iPhone app this morning and was able to successfully enter breakfast food info.  Thanks you, Fitbit, for addressing the problem.

Best Answer

‎07-17-2018 07:48

In response to IanButty

‎07-17-2018 07:48

IanButty -

Thanks for guiding me to where the Fitbit version is shown. I looked everywhere (well, obviously not there) for the version and couldn't find it. The idea that you have to go to a "Help" area to get the version is just goofy.

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0 Votes

‎07-17-2018 07:53

In response to Bigdaddy43

‎07-17-2018 07:53

It is working for me as well.  Thank you.

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0 Votes

‎07-17-2018 08:16

In response to ErickFitbit

‎07-17-2018 08:16

Have you tried a chat with fitbit support? They were pretty responsive when I tried them - they could walk you through this.
Here, you’ll just get our opinions with hasty instructions.
Best Answer

‎07-17-2018 08:17

In response to DaveMo

‎07-17-2018 08:17

It still isn’t working correctly, despite the update.

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0 Votes

‎07-17-2018 08:21

In response to Dru123

‎07-17-2018 08:21

I opened my app just now and my logged food (the food items that did save, some selectively didn't), have now dissappeared. This is really dissappointing. I love my Fitbit Blaze and wear it constantly. I rely on it when I'm training.

Best Answer
0 Votes

‎07-17-2018 08:38

‎07-17-2018 08:38

Not resolved on my iphone with this new version 2.53.1

Best Answer
0 Votes

‎07-17-2018 08:40

In response to DaveMo

‎07-17-2018 08:40

@DaveMo wrote:

IanButty -

Thanks for guiding me to where the Fitbit version is shown. I looked everywhere (well, obviously not there) for the version and couldn't find it. The idea that you have to go to a "Help" area to get the version is just goofy.

You are welcome, Dave, but to be fair to Fitbit (just for once 😉 ) historically the version number for many computer programs is found under "Help | About" - having said that hiding "help" under "Account | Discover" is a little bit like finding it "in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying ‘Beware of the Leopard.'" (to quote Douglas Adams).

Best Answer