10-12-2017 15:24 - edited 01-25-2018 08:37
10-12-2017 15:24 - edited 01-25-2018 08:37
Update 1/23/2018: Thanks again everyone for your reports on this error message when updating firmware or setting up your tracker. To resolve this issue, please forget your device in Bluetooth settings. For complete instructions, please check out @Dawn126's post here. We are currently working with our team to update the error message to include the solution.
Update 10/31/2017: For those seeing this message while updating your tracker firmware, check out @Dawn126's post here on having Bluetooth forget your device. In addition, please check out this help article on troubleshooting firmware updates if you haven't already.
Hi Everyone- We're currently investigating user reports of receiving the following error: FBBluetoothErrorDomain error 18 which prevents them from updating their firmware.
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Answered! Go to the Best Answer.
11-18-2017 07:10
11-18-2017 07:10
Mine as well, no clue how to get out of it,
11-18-2017 07:58
11-18-2017 07:58
11-18-2017 12:42
11-18-2017 12:42
Thanks! ‘Forgetting’ the device, turning off Bluetooth, closing out of FitBit, Turning back on Bluetooth to complete the update worked.
11-19-2017 22:33
11-19-2017 22:33
Same here I have an explanation mark on my screen and it wi t do anything have you got yours working?
11-19-2017 22:43
11-19-2017 22:43
11-19-2017 23:45
11-19-2017 23:45
11-20-2017 05:04
11-20-2017 05:04
11-20-2017 07:48
11-20-2017 07:48
11-21-2017 05:15 - edited 11-21-2017 05:17
11-21-2017 05:15 - edited 11-21-2017 05:17
All,
Go back a few messages to Dawns post.
The one that talks about "forget your device"
ALAN | VAN,B.C. Canada Community Council Member
Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS
Click here Fitbit help for more solutions
11-21-2017 07:29
11-21-2017 07:29
11-21-2017 10:07
11-21-2017 10:07
11-21-2017 12:06
11-21-2017 12:06
Thanks again everyone for your reports. Our team is still reviewing, and I hope to have a resolution soon.
As a workaround, check out @Dawn126's post here. In addition, please check out this help article if you haven't already.
Thanks for your patience and reports.
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11-21-2017 13:25
11-21-2017 13:25
Hello,
It iwas taking more than 10 mins to do the update, so I closed my app.
When I attempted the update I got the error message attached.
I tried restarting my tracker and still no joy.
My Bluetooth also keeps disconnecting.
Help!
11-21-2017 13:35
11-21-2017 13:35
Hello,
The issue has resolved itself. The update resumed, I unpaired my tracker and when the update completed, my iPhone requested to pair with my Fitbit.
👌🏾
11-21-2017 17:07
11-21-2017 17:07
11-21-2017 17:08
11-21-2017 17:08
11-21-2017 17:09
11-21-2017 17:09
11-22-2017 10:06 - edited 11-22-2017 10:28
11-22-2017 10:06 - edited 11-22-2017 10:28
I installed the app on my mac, and was able to update from there.
11-22-2017 10:14
11-22-2017 10:14
11-22-2017 11:32
11-22-2017 11:32