09-22-2019 17:46 - edited 10-10-2019 18:22
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09-22-2019 17:46 - edited 10-10-2019 18:22
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We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:
1. GET UP-TO-DATE
- Update the Fitbit app.
- Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.
2. CHECK YOUR BLUETOOTH SETTINGS
- Tap Settings > Bluetooth.
- Tap the information icon
- Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
- Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
- Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
- Tap the information icon
- Turn on Share System Notifications.
3. CHECK YOUR NOTIFICATION SETTINGS
- Tap Settings in the top-left to return to the Settings page > Notifications.
- Make sure Show Previews is set to Always or When Unlocked.
- Verify the settings for each app that sends notifications:
App | Settings |
---|---|
Calendar |
|
Messages |
|
Phone |
|
All other apps |
|
4. RESTART YOUR PHONE
For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.
Answered! Go to the Best Answer.
09-22-2019 09:26
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09-22-2019 09:26
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Agreed - the ONLY reason I went with fitbit over Apple watch is for the sleep tracking - and now that fitbit screwed up my Withings scale syncing and can’t figure out how to fix it keeping my ionic is even less appealing - I need to be notified when I get texts so if they don’t fix this quickly they will have lost me as a customer
09-22-2019 09:27
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09-22-2019 09:27
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Notifications, Fitbit app, allow notifications when unlocked. This did it for me - charge 3 & iPhone XS. Bluetooth setting already had the share system notification enabled for the Charge 3.

09-22-2019 09:28
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09-22-2019 09:28
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Would have been nice to know BEFORE I downloaded ios13...

09-22-2019 09:29
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09-22-2019 09:29
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Sorry - that’s not right. It’s Notifications, Fitbit app, “Show Previews AlwAys”

09-22-2019 09:30
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09-22-2019 09:30
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Also make sure you’re restarting your phone before trying to pair your device again.

09-22-2019 09:39
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09-22-2019 09:39
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If it works that way then I’m guessing that they won’t fix it as Fitbit has NO respect to privacy - if they did they would allow the Fitbit to buzz you for notifications without automatically showing it on the screen for everyone to read...
09-22-2019 09:44
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09-22-2019 09:44
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Fitbit no longer shows notifications with the new iPhone update... do we know why or when this may be fixed?? I have the Fitbit versa

09-22-2019 09:46
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09-22-2019 09:46
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Since I updated Fitbit on September 20 2019 I don't receive any notifications from WhatsApp. I have followed all the usual steps to fix this but nothing has worked. The usual "notifications on" setting on the fitbit device is now gone too on the new update. How do I fix this?
09-22-2019 09:46
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09-22-2019 09:46
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Having the same issue with my versa... no notifications... super frustrating

09-22-2019 09:52
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09-22-2019 09:52
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Did you fix yours? Mine still doesn’t work and I tried all the steps

09-22-2019 09:54 - edited 09-22-2019 10:06
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09-22-2019 09:54 - edited 09-22-2019 10:06
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You can switch from “always” to “when unlocked” and you should be able to get your notifications on your fitbit but won’t be able to read the text message until you unlock your phone (you won’t get the preview on the locked screen.
Also make sure your notification>alerts has the Notification Center “on” (with check mark). Otherwise it might not work

09-22-2019 09:58
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09-22-2019 09:58
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I have snapchat as an allowed notification app, and have had it for a long time, all of a sudden it has stopped giving me notifications. I have checked the Fitbit settings and snapchat settings, I've tried googling a solution but nothing seems to be working. Please help.
09-22-2019 10:07
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09-22-2019 10:07
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You can switch from “always” to “when unlocked” and you should be able to get your notifications on your fitbit but won’t be able to read the text message until you unlock your phone (you won’t get the preview on the locked screen.
Also make sure your notification>alerts has the Notification Center “on” (with check mark). Otherwise it might not work

09-22-2019 10:14
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09-22-2019 10:14
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09-22-2019 10:14
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SunsetRunner
09-22-2019 10:14
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09-22-2019 10:19 - edited 09-22-2019 13:05
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09-22-2019 10:19 - edited 09-22-2019 13:05
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Following. I am having the SAME issue, and was googling for a solution as well. I have restarted my phone, and even unchecked and then rechecked Snap notifications in my FitBit app, to try and get them working again. (Update: I deleted the device from my app, Did a hard reset to factory, and set it back up as a new device. Started over new, and now it's back on, and updated, etc. Still not working!!)
09-22-2019 10:21
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09-22-2019 10:21
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09-22-2019 10:35
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SunsetRunner
09-22-2019 10:35
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Bummer @lalex
I’m very sorry. You can try and call Fitbit Customer Service but with all the thread filled with the same problem it might be an issue they are aware of and trying to fix. But..... It wouldn’t hurt to call and find out so to can be sure. I’m really sorry I wasn’t able to assist you any further.

09-22-2019 10:38
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09-22-2019 10:38
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I am having the same issue too I can't get any text messages I get notifications when some one calls but not text

09-22-2019 10:42
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09-22-2019 10:42
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How did you change it ? I couldn’t get it to do anything 😢

