12-04-2019 15:52 - edited 12-16-2019 14:50
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12-04-2019 15:52 - edited 12-16-2019 14:50
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Update 12/13/2019: Please ensure you are on the latest iOS version, currently 13.3. Also check out the updated instructions in our notification help article.
This thread is a continuation of our previous discussion on notification issues introduced with iOS 13. If you are experiencing difficulty with your notifications after updating to iOS 13, please carefully follow the steps in this article, which are also documented below.
These steps should resolve the issue when followed correctly. We realize this process can take some time, and encourage you to proceed carefully and deliberately through every step, even if you think you've already done so.
If these steps do not appear to resolve the issue for you, please try them at least once more to be certain, then respond in this thread with specific details about where you were unable to proceed, or what unexpected behavior you are still experiencing.
1. GET UP-TO-DATE
- Update the Fitbit app.
- Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.
2. CHECK YOUR BLUETOOTH SETTINGS
- Tap Settings > Bluetooth.
- Tap the information icon
- Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
- Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
- Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
- Tap the information icon
- Turn on Share System Notifications.
3. CHECK YOUR NOTIFICATION SETTINGS
- Tap Settings in the top-left to return to the Settings page > Notifications.
- Make sure Show Previews is set to Always or When Unlocked.
- Verify the settings for each app that sends notifications:
App | Settings |
---|---|
Calendar |
|
Messages |
|
Phone |
|
All other apps |
|
4. RESTART YOUR PHONE
For instructions, see the Apple help article.
5. DOUBLE-CHECK
If these steps do not resolve the issue for you, please keep your app up to date, and double-check the following:
- DO NOT DISTURB
This feature prevents your phone from sending notifications. Verify that Do Not Disturb is off:
- On your phone, tap Settings > Do Not Disturb.
- Make sure Do Not Disturb is turned off.
- SET UP NOTIFICATIONS IN THE FITBIT APP
- With your Fitbit device nearby, tap the Today tab
- Tap your device image > Notifications. Follow the on-screen instructions to pair your Fitbit device to your phone.
- Choose the types of notifications you want to receive. Tap App Notifications and choose the apps you want notifications from.
- Sync your device.
Again, if these steps do not work for you, please try them more than once and then let us know specific details about your experience so that we can assist further. Please keep your app up to data and watch this thread for new information.
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12-26-2019 07:40
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12-26-2019 07:40
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I go through the steps and the notifications seem to work for about 6-12 hours, then I have to redo the steps to get the notifications again. I finally got the sleep data (not detailed), first time since 12/12 (a Christmas Miracle perhaps). We will see if the sleep data keeps working.

12-26-2019 08:11
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12-26-2019 08:11
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I was so excited to receive my versa lite as a gift on Christmas Day. But what a disappointment! The notifications aren’t working at all! I’ve repeated these steps several times since setting up the device yesterday with no luck. Really Fitbit?? Plus the device is count steps all wrong! This is pathetically ridiculous and so frustrating!
12-26-2019 08:34
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12-26-2019 08:34
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I have a Fitbit Versa and an iPhone 6. None of the suggested steps work. This stopped working after the new IOS and/or Fitbit App release/update.
12-26-2019 09:19
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12-26-2019 09:19
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I stopped receiving text messages to my versa lite yesterday after my iPhone updated to 13.3. I too was only receiving calls, emails, etc. I went through all the instructions and nothing worked.
Well low and behold I FINALLY got the text notifications to work again this morning! I went through all the steps again and realized that you can’t just have general notifications set to always. You have to go under notifications>messages and make sure the previews are set to always or when unlocked. Sort of a duh moment but I didn’t realize this was changed after the update. It was the one place I missed.

12-26-2019 09:36
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12-26-2019 09:36
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Your post worked from me. Thanks
i just don’t like having the preview of my text messages.
12-26-2019 09:36
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12-26-2019 09:36
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So did I. I just got tired of waiting for Fitbit to fix things.
12-26-2019 10:15
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12-26-2019 10:15
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With this "patch" solve - does this mean in order to receive notifications that I am always going to have to have my messages on "always show preview"?
My Charge 2 didn't have that requirement and now that I have upgraded to the Versa 2 it seems that I do.
12-26-2019 10:49
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12-26-2019 10:49
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12-26-2019 11:13
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12-26-2019 11:13
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That did work either.

12-26-2019 13:43
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12-26-2019 13:43
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Still doesn't work for me.

12-26-2019 13:44
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12-26-2019 13:44
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Fitbit told me to update my phone to the current version of iOS to fix the notifications problem. However, I did, and it still didn't work. Very frustrated.

12-26-2019 14:27
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12-26-2019 14:27
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My versa still will not receive my text messages but all other notifications work.
12-26-2019 15:32
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12-26-2019 15:32
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Sent from my iPhone

12-26-2019 15:35
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12-26-2019 15:35
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Sent from my iPhone

12-26-2019 18:49
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12-26-2019 18:49
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Is fitbit trying to resolve the issue of now having to have the message preview set to always or will this be the way it has to be going forward?

12-26-2019 19:46
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12-26-2019 19:46
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I really hope they are fixing it. I don’t want to have to set my messages on always show to get notifications.
12-26-2019 22:42
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12-26-2019 22:42
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Sent from my iPhone
12-27-2019 05:45
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12-27-2019 05:45
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I hope I can help everyone as my nephew was determined to fix this issue for me and my sister. He is a pure genius. We stopped getting notifications over a month ago and we both decided to get a new fit bit in hopes of our text messages working. Unfortunately after setting up our new fit bits it still did not work. My nephew was persistent and figured it out. Go into settings. Go into notifications. Scroll down to messages. Then scroll down to show previews and check always. Please let me know if this works for all of you as it finally worked for me and my sister.

12-27-2019 06:01
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12-27-2019 06:01
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12-27-2019 06:09
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SunsetRunner
12-27-2019 06:09
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Hello and welcome @Lucyann6
Thank you for sharing! I’m moving your post here so that maybe it can help others: https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/td-p/3...
😃

