iOS App Crash - Tile Migration Fail

[KateFitbit]

Update: Issue should now be resolved, please log and log back in if you are still having issues with the app. 

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Hey everyone! We are aware that the iOS app is crashing and hope to have it fixed very soon! Thanks very much for your patience as we get this resolved. 

[nancy.e]

Same just happened to me. 

[Kailapiller]

Having the same issue 😢 hope data isn’t lost

[AbleRider]

Took the exact same steps.   Has anyone found a solution yet?   

[DonnaPalmer85]

I am having the same problem. 

[GerilynnB]

Started happening with me, there was a new update in the app store. Downloaded it and it stopped crashing.

[Mayhemtwine]

Having the exact same issue... hope they fix soon!! 

[Louise71]

Mine the same with the Fitbit charger 3 

[w33zy]

same problem. 

[DBigglesworth]

Hi Everyone,

So this started happening about an hour ago. I loaded the app and I get this message "Tile Migration Failed". No tiles appear. No friends are showing. No stats at all on the app. I can see them on the website dashboard but nothing on the app. I've restarted my phone, Insprire HR, turned off bluetooth, repaired device, reinstalled app, Done everything I can think of but nothing is working. Is anyone else having this issue at the moment?

[Jimarchy]

Just tried the app on my laptop and its synched and working fine.  Must be the Phone App.

[SunsetRunner]

Having the same problem. Have your servers been hacked?

[Alv11]

Mines doing the same, I think it hasn’t been downloading for a few days.. I tried to turnoff my phone along with several other things and nothing works. 

[SunsetRunner]

I am unable to open my app today. It starts to open then I get a black screen. I’ve restarted my phone, turned off Bluetooth restarted phone and then turned Bluetooth back on but to no avail. I have uninstalled the app an reinstalled it and now it does open but I have no data and it says tile migration failed. What’s happening? Help please 

[lulubunny]

Same, for about two hours.

[Ayeisha]

I’m having the same problem, went on to track my exercise but it kept crashing so reinstalled it now this message shows.

[Holmenol]

I have also tried reinstalling the app but I am having the same issue. Must be something with the update. 

[SligoMick]

Same as that. 

[stevenfullman]

Same here. I’m sure it’ll get fixed pretty quickly!!

[ScottSor]

Thank you for posting this!  Mine is doing exactly the same thing this afternoon!  Ugh!

[jjohns1424]

Same here