07-02-2019 11:31 - edited 07-02-2019 11:53
07-02-2019 11:31 - edited 07-02-2019 11:53
Update: Issue should now be resolved, please log and log back in if you are still having issues with the app.
Hey everyone! We are aware that the iOS app is crashing and hope to have it fixed very soon! Thanks very much for your patience as we get this resolved.
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07-02-2019 11:01
07-02-2019 11:01
Same just happened to me.
07-02-2019 11:01
07-02-2019 11:01
Having the same issue 😢 hope data isn’t lost
07-02-2019 11:01
07-02-2019 11:01
Took the exact same steps. Has anyone found a solution yet?
07-02-2019 11:01
07-02-2019 11:01
I am having the same problem.
07-02-2019 11:02
07-02-2019 11:02
Started happening with me, there was a new update in the app store. Downloaded it and it stopped crashing.
07-02-2019 11:02
07-02-2019 11:02
Having the exact same issue... hope they fix soon!!
07-02-2019 11:02
07-02-2019 11:02
Mine the same with the Fitbit charger 3
07-02-2019 11:02
07-02-2019 11:02
same problem.
07-02-2019 11:02
07-02-2019 11:02
Hi Everyone,
So this started happening about an hour ago. I loaded the app and I get this message "Tile Migration Failed". No tiles appear. No friends are showing. No stats at all on the app. I can see them on the website dashboard but nothing on the app. I've restarted my phone, Insprire HR, turned off bluetooth, repaired device, reinstalled app, Done everything I can think of but nothing is working. Is anyone else having this issue at the moment?
07-02-2019 11:02
07-02-2019 11:02
Just tried the app on my laptop and its synched and working fine. Must be the Phone App.
07-02-2019 11:02
07-02-2019 11:02
Having the same problem. Have your servers been hacked?
07-02-2019 11:03
07-02-2019 11:03
Mines doing the same, I think it hasn’t been downloading for a few days.. I tried to turnoff my phone along with several other things and nothing works.
07-02-2019 11:03
07-02-2019 11:03
I am unable to open my app today. It starts to open then I get a black screen. I’ve restarted my phone, turned off Bluetooth restarted phone and then turned Bluetooth back on but to no avail. I have uninstalled the app an reinstalled it and now it does open but I have no data and it says tile migration failed. What’s happening? Help please
07-02-2019 11:03
07-02-2019 11:03
Same, for about two hours.
07-02-2019 11:03
07-02-2019 11:03
I’m having the same problem, went on to track my exercise but it kept crashing so reinstalled it now this message shows.
07-02-2019 11:03
07-02-2019 11:03
I have also tried reinstalling the app but I am having the same issue. Must be something with the update.
07-02-2019 11:03
07-02-2019 11:03
Same as that.
07-02-2019 11:03
07-02-2019 11:03
Same here. I’m sure it’ll get fixed pretty quickly!!
07-02-2019 11:03
07-02-2019 11:03
Thank you for posting this! Mine is doing exactly the same thing this afternoon! Ugh!
07-02-2019 11:03
07-02-2019 11:03
Same here