Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

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Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

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Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

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Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[malonager]

It's been days now so maybe the devs revert back to the previous release so we can start using our devices again. That's the typical process for remediating a software update that wasn't tested properly and is impacting customers.

[MItchfit66]

Not just me with syncing problems then...:( Kate, do you have any idea when this will be fixed? I have a Samsung J6 android do I need to do anything?

Thanks,

Mitch.

[MarreFitbit · Accepted solution]

Update 1/29/2021:  A new 3.37.1 Fitbit app is now released and available on the Google Play Store, we opened availability to 99% of the customer base. Please make sure to update the Fitbit app to solve this syncing issue. 

Thanks again for your reports and patience. 

[Jimmow]

Try rebooting your phone

[Valisa]

Thank you. Just looked at my Google Play store and it had the new update.

[Callies09]

Hi Marre 

I am unable to see the update. I am using a Samsung A10s? I removed the app as well and I only get version 3.37. I have cleared the cache and tried again still nothing.

Kind Regards

[MItchfit66]

Hello Marrebit,

Bit confused, does that mean I have to uninstall the previous fitbit app on my phone?

Mitch.

[jacqua1]

I agree, send it back if you can.  I've had several devices, but I will NOT be putting my money into another.   These items aren't cheap so you expected them function as they should.   Fitbit has drastically gone downhill..... 

[donrmaxwell]

Updated to 3.37. No joy on my Google Pixel 4a. Restarted the phone and still the app is unable to connect to my Versa 3 after finding my watch. 

[Dave-G]

Update to the App now on Google play store. Search for the app and there's
an update tab.😀

[SunsetRunner]

This did not solve my issues at all.

[donrmaxwell]

That would be too easy. 

[MItchfit66]

Thank you.....👍

[Petrunkaanna]

Still doesn't work 🥺

[malonager]

On android devices: Navigate to Play Store => My Apps and Games => Installed and scroll to the Fitbit app. It should show an update pending. Install the update and reboot your phone.

For me this resolved the sync issue and my Versa 2 connected immediately.

[Dave-G]

Searched in Google play store for the Fitbit app and the update was there. Took a while but all seems ok at the moment. 🤞

[SunsetRunner]

Can anyone confirm the updated app has allowed a Sense device to sync successfully? I have tried all the troubleshooting steps again (except factory reset -- will be returning before I bother on that) and it will not sync.

[SB7497]

Still not working for me. Tried updating the app, restarting phone, turned Bluetooth on and off and cleared the cache. 

[SunsetRunner]

same here

[Mjaii]

I'm literally ready to throw my Fitbit out the door! I've been working my **ahem** off and it is extremely frustrating that my Fitbit isn't synching. I did the update this morning and before noon it's trash again! Are y'all going to actually fix it or do I go ahead and get the Garmin?