Sleep stages not working

[Robhuff46]

Sleep stages not working since updated on Tuesday...  See attached

Update.  Still not working and no respond from Fitbit...

[Pni1812]

So sorry yours has never worked. It's a great feature...when it works 😳. Mine is consistently inconsistent.

Sent from my iPhone

[Littlebee_3]

Mine did the same thing, tracked my sleep stages for 2 nights and then stopped 

[Pni1812]

Mine has started working again. Keeping it charged and secured in one spot may be helping. But, I'm not certain.

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[KatelinJoy]

Mine tracks restless and awake times. But not deep light and rem sleep.

[MisterSonny]

Mine stopped tracking stages 4 nights ago...

A while back it did this and I had a chat with support.  I had to delete my Blaze, uninstall the app, reinstall the app, and re-add my Blaze.  It then worked for around 2 weeks.  Now not working again. 

Which sucks since resting heart rate monitoring and sleep monitoring were my two big reasons to want this particular device.... And no I won't called "uninstall and reinstall everything once a month" a solution.

Technical note "All Day Sync" is on for my device.

[VJFC]

Mine has been working now for over a month.  Maybe it had to go back and forth a couple of times to get the kinks worked out.  

[keahgirl8]

Mine started working last week, through no effort on my part.  It just started working for no reason.

[Pni1812]

Mine too.

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[Pni1812]

Guess so. Mine has been consistent for about a week now.

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[Pni1812]

Mine has been working consistently for about a week now without reinstalling. How'd you get in contact with support?

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[Pni1812]

Sorry yours isn't working. Is it charged and tightly secured when you sleep in it? Not sure if that's helping mine. But, it's been working for about a week now.

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[MisterSonny]

UPDATE from yesterday. 

Last night I enabled "Always Connected" as well as "all day sync".  I figured battery consumption wasn't such an issue on my phone since I have it charging while I sleep. 

Lo and behold!  I got sleep states this morning!  Now testing to see if this is consistent.  It might be that you have to have both "all day sync" and "always connected" active for sleep stages now, which kinda sucks, but at least it might be a reason/work around.

[BrendaGar]

I've not gotten any assistance with my sleep data issue.  I've used my new Alta HR for 6 days/nights now.   It records ALL data daily without any issues...... with only one exception.  My sleep data on my new HR showed my report in the new STAGES format the 1st 4 nights  BUT ......The last 2 nights it's showing my sleep record in the old PATTERN format.  How do I get it to revert back to showing STAGES?  I don't like the old PATTERN format it automatically switched to. 

[ukpearson]

I drank a 500ml bottle of water then it was fine until an hour later when i needed the lavatory 

[Pni1812]

Oh wow! Sorry 😐

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[JG09]

Put all day sync back on

[Robhuff46]

My never work...

[VJFC]

My has been working now for quite some time. It had a few glitches at
first but I'm really happy with it now.

[VJFC]

I do keep mine on all day sync so maybe that is why it has been working

[addictionPaleo]

I use a blaze, yesterday changed blaze preference "sleep tracking" from sensitive to normal. App indicated updated available. Processed the update and now I see the more detailed "sleep stages" information.