Tracker not found

[Brittney44]

My flex 2 has been working perfectly, today it stopped synchronization and now everytime I try is says looking... for about 60 seconds, then tracker not found... ive restarted my phone, opened an closed my fitbit app, turned off and on my bluetooth... I dont know how to fix this... please help

[MikeF]

Have you reset the tracker itself? https://help.fitbit.com/articles/en_US/Help_article/1186/?l=en_US&p=flex_2&fs=Search&pn=1

[MarreFitbit · Accepted solution]

I'm glad to see new faces around @Brittney44!  Have you tried what my friend @MikeF suggested? If you're still having this issue, I'd recommend following the steps posted here.

 If you're still getting the "Tracker not found" message after follow those directions, try these ones:

• From the Fitbit app tap the button on the top left corner and tap "devices".
• Tap on your Fitbit listed in the menu and then at the bottom tap "Remove This device". 
• Go into the Bluetooth settings on your phone and tap on "Forget This Device".
• Go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device.

Make sure all other bluetooth enabled devices are out of range when you do this.

Keep us updated!

[Melgrohs]

I am having the same issue. I have done everything. Now I unpaird my fit bit and when I went to set it up again my phone won't find it. What do I so now?

[NellyG]

@Melgrohs have a read of this article and do EVERYTHING it suggests. If you are still having problems contact Customer Support. Let us know how you go.

Tracker Not Syncing

Contact Support

[outofblue]

Same issue here... i did reboot the computer, turned the bluetooth on and off, several times. After tried reset the tracker, finally removed it from my devices and tried to add it back. The app can not find it anymore. Went through the same with my windows phone, finally installed the app on my android tab and tried to add it there. Nothing worked. My flex is just about a month old. What do i do now?

[NellyG]

@outofblue Have you tried all the suggestions in the articles in my post above, in the order suggested? If you have done them ALL as they are written and you still cant sync, then contact Customer Support

[outofblue]

Yes, I did, and finally contacted the support. But later I got another idea and let the tracker to go out of power completely and then put to charge for about 4 hours. After did try to add the device back again and it was working. Could sync back too. So I asked the support to cancel my case. 

[NellyG]

@outofblue  Well done to you!  Glad you got it going.

[JayBee68]

My fitbit could not be found on second device. Tried everything here and it didn't work. I had to turn Bluetooth off on my phone which was synced to the tracker in order to connect to second device

[NellyG]

@JayBee68 Yes, I have to do that too.

[megera]

ive tried these and didnt connect at all

[NellyID]

Same here. My phone broke a few days ago and I installed fitbit on my old phone and having been able to synch since then. I've followed everything there is on the forums and still simply says tracker not found..I logged on a friend's phone yesterday and it synched immediately...Makes no sense to me

[JayBee68]

What worked for me in the end was turning Bluetooth off on another nearby
device. It was linked to this other device close by and therefore
wouldn’t sync with my phone

[Dchartier]

I followed these steps, and they worked, but only for for a few hours.

How about a more permanent solution?

Thanks 

[Steve4532]

There is no button on the top left

[Nikidolga]

This is very helpful. Thank you.

[Kenni]

Same! I'm about to call FitBit

[Lgsokc]

My flex2 says tracker not found.  It never had trouble syncing before and now it can never be found.  It does not connect to Bluetooth and when it does, it is only for 2 minutes, and then it disconnects.  I think it is the problem with the flex2 since I do not have a connection problem with anything else. 

[Sushant3879]

Hi my Fitbit has stopped working and it's not coming back on. Even though the battery is full. I have tried everything from removing the device, forgetting it with Bluetooth. Trying to pair it again... Everything. Still it's not powering up. 

Any suggestions