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Tracker not found

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‎03-21-2017 13:58 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

‎03-21-2017 13:58 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

My flex 2 has been working perfectly, today it stopped synchronization and now everytime I try is says looking... for about 60 seconds, then tracker not found... ive restarted my phone, opened an closed my fitbit app, turned off and on my bluetooth... I dont know how to fix this... please help

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‎03-24-2017 07:36 - edited ‎03-24-2017 07:53

In response to MikeF

‎03-24-2017 07:36 - edited ‎03-24-2017 07:53

I'm glad to see new faces around @Brittney44! Woman Very Happy Have you tried what my friend @MikeF suggested? If you're still having this issue, I'd recommend following the steps posted here.

 

 If you're still getting the "Tracker not found" message after follow those directions, try these ones:

 

  • From the Fitbit app tap the button on the top left corner and tap "devices".
  • Tap on your Fitbit listed in the menu and then at the bottom tap "Remove This device". 
  • Go into the Bluetooth settings on your phone and tap on "Forget This Device".
  • Go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device.

 

Make sure all other bluetooth enabled devices are out of range when you do this.

 

Keep us updated!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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63 REPLIES 63

‎03-21-2017 14:21

‎03-21-2017 14:21

Have you reset the tracker itself? https://help.fitbit.com/articles/en_US/Help_article/1186/?l=en_US&p=flex_2&fs=Search&pn=1

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎03-24-2017 07:36 - edited ‎03-24-2017 07:53

In response to MikeF

‎03-24-2017 07:36 - edited ‎03-24-2017 07:53

I'm glad to see new faces around @Brittney44! Woman Very Happy Have you tried what my friend @MikeF suggested? If you're still having this issue, I'd recommend following the steps posted here.

 

 If you're still getting the "Tracker not found" message after follow those directions, try these ones:

 

  • From the Fitbit app tap the button on the top left corner and tap "devices".
  • Tap on your Fitbit listed in the menu and then at the bottom tap "Remove This device". 
  • Go into the Bluetooth settings on your phone and tap on "Forget This Device".
  • Go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device.

 

Make sure all other bluetooth enabled devices are out of range when you do this.

 

Keep us updated!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎05-01-2017 19:38

In response to MarreFitbit

‎05-01-2017 19:38

I am having the same issue. I have done everything. Now I unpaird my fit bit and when I went to set it up again my phone won't find it. What do I so now?

 

Best Answer

‎05-01-2017 20:06

In response to Melgrohs

‎05-01-2017 20:06

@Melgrohs have a read of this article and do EVERYTHING it suggests. If you are still having problems contact Customer Support. Let us know how you go.

 

Tracker Not Syncing

Contact Support

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎05-19-2017 11:05

In response to NellyG

‎05-19-2017 11:05

Same issue here... i did reboot the computer, turned the bluetooth on and off, several times. After tried reset the tracker, finally removed it from my devices and tried to add it back. The app can not find it anymore. Went through the same with my windows phone, finally installed the app on my android tab and tried to add it there. Nothing worked. My flex is just about a month old. What do i do now?

Best Answer

‎05-20-2017 01:35

In response to outofblue

‎05-20-2017 01:35

@outofblue Have you tried all the suggestions in the articles in my post above, in the order suggested? If you have done them ALL as they are written and you still cant sync, then contact Customer Support

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎05-20-2017 02:41

In response to NellyG

‎05-20-2017 02:41

Yes, I did, and finally contacted the support. But later I got another idea and let the tracker to go out of power completely and then put to charge for about 4 hours. After did try to add the device back again and it was working. Could sync back too. So I asked the support to cancel my case. 

Best Answer

‎05-20-2017 04:29

In response to outofblue

‎05-20-2017 04:29

@outofblue  Well done to you!  Glad you got it going.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎10-06-2017 13:03

In response to MarreFitbit

‎10-06-2017 13:03

My fitbit could not be found on second device. Tried everything here and it didn't work. I had to turn Bluetooth off on my phone which was synced to the tracker in order to connect to second device

 

Best Answer
0 Votes

‎10-06-2017 18:22

In response to JayBee68

‎10-06-2017 18:22

@JayBee68 Yes, I have to do that too.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎12-20-2017 09:22

In response to MarreFitbit

‎12-20-2017 09:22

ive tried these and didnt connect at all

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0 Votes

‎12-29-2017 10:11

In response to megera

‎12-29-2017 10:11

Same here. My phone broke a few days ago and I installed fitbit on my old phone and having been able to synch since then. I've followed everything there is on the forums and still simply says tracker not found..I logged on a friend's phone yesterday and it synched immediately...Makes no sense to me

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0 Votes

‎12-29-2017 13:24

In response to NellyID

‎12-29-2017 13:24

What worked for me in the end was turning Bluetooth off on another nearby
device. It was linked to this other device close by and therefore
wouldn’t sync with my phone
Best Answer

‎02-02-2018 21:24

In response to MarreFitbit

‎02-02-2018 21:24

I followed these steps, and they worked, but only for for a few hours.

 

How about a more permanent solution?

 

Thanks 

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0 Votes

‎02-18-2018 17:37

In response to MarreFitbit

‎02-18-2018 17:37

There is no button on the top left

 

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0 Votes

‎04-23-2018 06:36

In response to MarreFitbit

‎04-23-2018 06:36

This is very helpful. Thank you.

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0 Votes

‎04-28-2018 09:36

In response to Melgrohs

‎04-28-2018 09:36

Same! I'm about to call FitBit

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0 Votes

‎05-06-2018 18:26

In response to outofblue

‎05-06-2018 18:26

My flex2 says tracker not found.  It never had trouble syncing before and now it can never be found.  It does not connect to Bluetooth and when it does, it is only for 2 minutes, and then it disconnects.  I think it is the problem with the flex2 since I do not have a connection problem with anything else. 

Best Answer
0 Votes

‎07-02-2018 22:16

In response to MarreFitbit

‎07-02-2018 22:16

Hi my Fitbit has stopped working and it's not coming back on. Even though the battery is full. I have tried everything from removing the device, forgetting it with Bluetooth. Trying to pair it again... Everything. Still it's not powering up. 

Any suggestions 

Best Answer