Fitbit Charge 2 won't sync

[Stu75]

My fitbit charge 2 has stopped syncing with the app on my Sony Xperia x. The fitbit is still working as usual and recording steps etc however any time I try to sync it nothing happens. I have tried uninstalling and then re-installing the app and setting the fitbit up as a new device but it still won't sync. It is still being recognised on Bluetooth and it says it has found my device but then nothing happens. Any help on how to fix this would be much appreciated.

[Terry1957]

I have tried all of your suggestions but my iPad still will not sync properly. It has been three days. Strangely it is showing calories, but no steps or anything else.

[Loyaljan]

Me too, my charge 2 last synced on 28th June @.8:36pm ! It's driving me nuts not syncing 🙄😵🤔

[SarahShift1]

My Charge 2 also won't sync.  Phone can't even see it as an available bluetooth. Is there any way to sync to my computer (macbook) in the mean time? I'm worried about losing my data!!!

[SunsetRunner]

Have a look through the posts on this subject, as there is someone who linked theirs with PC & they also instruct how to do it. 

Sent from Yahoo Mail on Android

[Lynne-Mozartina]

My Fitbit app won’t sync.  I’ve tried turning off and on Bluetooth and turning off and on my iPhone.  Please help

[rxpa1234]

Sent from my iPad

[Bill71chevelle]

I believe that I cancelled the app on my iPhone and then reinstalled it.

Sent from my iPhone

[fritzm]

My HR2 drops connection a couple of times a day....and sincerely I do not want to reset my iPhone just for this not even knowing if it will work....as the battery shows signs of age as well.....as soon as it is out I will switch over to a Garmin Fenix 6......

The little HR2, and the HR before, have been, notwithstanding a lot of trouble due to complete failures (albeit this have always been addressed with great diligence by the Fitbit customer care staff and resolved to full satisfaction) my companions for now almost 5 years....but this Bluetooth issue is really annoying and I am not really ready to have to cope with it.....

[HydeParkBooks]

If my device is able to sync my other Fitbit my Fitbit One how could my device supposedly not being compatible be a factor for why my Charge II  won't sync ?

[HydeParkBooks]

Again if my Fitbit app is able to sync my other Fitbit my Fitbit One wouldn't that me the app has been updated 

[HydeParkBooks]

If the syncing problem was caused by a missing requirements than please explain how my other Fitbit is able to sync with no problems  ?

I'm asking this because of your reply to the other person  ?

[SunsetRunner]

Hiya, I'm sorry you're having problems also. My issue still hasn't been resolved, I'm unable to use my Fitbit with my phone as apparantly the moderators informed me that my phone is incompatible even though it worked for a couple of weeks!? I think you'll have to ask advice from the Fitbit team. I hope you're able to resolve your issue, as its so frustrating. By the way, after this nonsense I won't be upgrading with Fitbit. Regards

Sent from Yahoo Mail on Android

[Lynne-Mozartina]

Don’t know. Good luck.

lynne-marie

Sent from my iPhone

[HydeParkBooks]

I know it's frustrating my Charge II has basically become a useless piece
of plastic now. While I'm relived to see I'm not the only one going
through this ordeal I'm sorry you are experiencing it as well.

I came across this article from a Canadian News outlet that says Fitbit
knew that a lot of their customers were having problems which seem to have
been caused by one of their updates.

https://www.cbc.ca/news/business/fitbit-charge-2-firmware-update-battery-1.5258511?__vfz=medium%3Dsh...

[SunsetRunner]

The complaints on here for not syncing, is overwhelming. My issue is still not resolved. Instead of being fobbed off with 'bluetooth incompatibility' or other reasons, what exactly are Fitbit doing about it to improve not only your products but customer satisfaction? 

[SkipperGas]

Sometimes resetting my devices works when I am trying to sync my Charge 2, and sometimes it does not.  Sometimes, I have to reset multiple times to get it to sync.

[TCRo]

I’ve tried all off suggestions and it still won’t sync with my iPad Air or iPhone

[Lyne65]

Moi aussi, cela fonctionnait bien hier mais maintenant je suis incapable

[TCRo]

merci. I thought it was just me

[imsanitylacking]

• Charge 2 is not even an option in fitbit app for charging.