Some of you may have seen my post from August, a year ago (2019). No, I never received anything other than what some of you were offered, a percent off coupon for a new Fitbit, which was useless, since I'd already read on other threads that the Fitbit Charge 3 AND NOW the Fitbit Charge 4 were doing the same thing and cracked screen problem continues. What finally got me to act, wasn't the screen, but when my FITBIT Charge 2 stopped registering heart rate. Again, Fitbit offered nothing more than a small discount on a new purchase. So, I bought a refurbished Fitbit Charge 2 from an authorized reseller on eBay. Of course three weeks into summer, I woke up to find the screen on that unit had cracked, just like my previous unit. However, the functions continue to work, including heart rate. So, I guess when that functionality ends, I will have a decision to make. Right now, it is looking more and more like an Apple watch. That saddens me because I have six continuous years tracking steps and other parameters on the Fitbit app. I still like the Fitbit Charge series, which meets my needs and would gladly upgrade to a series 3 or 4, but since it is evident that cracked screens continue to be an unaddressed problem with each, I honestly don't know how I can. Sigh...
