Inspire HR shows a "001 error" message

[Dave.S]

I have an inspire hr.  I got a low battery indication, and a little while later the screen changed to the Fitbit logo, with the numbers 001 and IKQMHJJ3.

I plugged the device in and left it for a while but there was no change. 

I tried restarting it by holding the button in while it was plugged in button in for 10 seconds. After that the screen went black and I released the button. It showed a smiley face, then a black screen and wouldn't respond. A short while later the 001 error was back.

Moderator edit: updated subject for clarity

[MeganS05]

I have already tried restarting it multiple times. All I get is the smiley face and it vibrates once. Nothing else happens after that.

Sent from my iPhone

[Missmuffin]

I have tried that numerous times - I get the smile icon and the tracker vibrates - but it does not restart.

I will be returning this to the store (as it is less then 2 weeks old)

Will fitbit be addressing this issue soon?

[Birdiebon]

Same thing on my Fitbit Inspire HR-worked great for almost a month, then the screen went black and stays that way despite resetting.  Looks like this is a common error- is anyone at Fitbit doing anything to fix this?

[DavideFitbit]

Hello @cagilvey, thank you for this information and welcome to the Community forums. I've sent your information to the Customer Support team again for further assistance, although it seems they were already working on your case. You should be getting a reply soon with further instructions. Thank you for your feedback regarding the process with customer service as well. 

@MeganS05, thank you for confirming that you already tried to restart multiple times. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.
 

I'm sorry to see that you've experienced the same difficulty with the error message on the display @Missmuffin, Fitbit is already aware of the numerous reports, thank you for taking the time to share your feedback. I've also sent your information to the Customer Support team, but was informed that you already got in touch with them about this. 

@Birdiebon welcome to the Community forums, it seems that you also have a case created for further assistance with the Customer Support team. I hope everything goes well.   

Keep me posted on the outcome. 

[jencal74]

@DavideFitbit My son got an HR Inspire for his birthday and is having the same issue. He cannot sync or update firmware due to this problem. Please advise on what we can do to resolve the problem. I’m currently working with him to determine the email he used to set up his fitbit account. 

Thank you

[rihameld]

I had a chat with customer service and they were super helpful and they are sending me a replacement, I only hope that Fitbit will solve the problem and that it will not happen again with the new one 

[Meikobc]

Hello @MattFitbit. 

 I purchased the new inspire HR Fitbit for my daughters 12th birthday in March. On Tuesday the screen stayed black while on the charger. I read numerous amounts of articles and feeds which advised oh the same issue and how to reset/restart. I have tried to restart/reset her Fitbit 6x's since Tuesday. Nothing is working. The Fitbit vibrates and then the smiley face that was cute at first but now thoroughly frustrating to look at comes on. Then it vibrates every 10-15secs. I am extremely frustrated as this was 1 of 2 gifts that she requested and the return to best buy was 30 days and we are now 45 days out. Please help. 

Frustrated mom looking to keep child motivated to move.

[skirv61]

This was my second inspire hr.. I doubt I’ll be getting a third. Maybe I’ll try the newer charge version

Sent from my iPhone

[DarBar]

That's exactly what happened with mine. Fitbit replaced it and so far, so good. I would push for a new one.

[Bsimmons7]

I am now having the same issue as everyone else on this thread. Done all the restarts and nothing. Can someone please contact me? I don’t understand how so many people can have the same issue and the only fix is to send us a new one. 

[reiter]

I took my Fitbit Inspire HR to a Target store to return it (I ordered mine online at target.com), since there was no box, there was no serial number so a manager had to get involved, and I got my money back; he offered to replace it but I'm not interested since there is definitely an issue with this fitbit since I'm complaint #113 with the "001 error".  

I'm not sure what the point is in having a community forum if you can't get any answers; to me, it was just pages and pages and pages of complaints, how does that help anyone?

I don't think Fitbit is for me

[Samashlove]

I’m having the same issue. It won’t charge it or change the screen 

[YYichaoZ]

My Inspire HR encountered the same situation that '001' error, I have found a lot of articles and have not found a solution.

Can you contact my email? My email is makeincn@live.cn

@YojanaFitbit 

[legalla38]

Hello,

Yes, as stated, I have tried multiple times to restart my Inspire as depicted. 

Generally speaking, the smiley appears, then nothing, except a vibration each 20 seconds. 

Three times, the 001 code appeared, ILRMJIKJ.

I have tested all the solutions but as my device is bricked, impossible to move forward. 

Thanks for your support

[blusher1966]

I am so incredibly ANGRY! I had this problem (001/blank screen error) with the first Inspire I bought 3/30. I submitted to this forum looking for suggestions and nothing worked. I had it replaced by the retailer on 4/20 because I had a big marathon run yesterday. I was still getting text messages an hour ago and it still had medium battery charge. I went to sync it to see my steps from the marathon and it kept prompting for the update so I tried twice but it was no longer synced to Bluetooth and not my phone cannot find it and it’s doing the same thing the other one did - blank screen/error 001! So I’ve lost all my marathon data! SO INCREDIBLY FRUSTRATED AND ANGRY!!! I LOVE my Fitbit’s and have updated every year but I am really disappointed with the Inspire HR. It seems to be cheaply made and has a MAJOR problem that the company needs to fix before the loose dedicated customers! 🤬🤬🤬🤬🤬

[ABrokenTeacup]

I purchased mine back in March, and the same thing just happened to mine today. I tried resetting it three times with no avail. It also would vibrate with a blank screen and occasionally pop up the smiley face. Now it won’t do either, it won’t respond at all. After reading the comments in the forums I’m not sure if there’s anything that can be done. Has anyone heard of solutions? 

[PauloG]

I want to take the opportunity to thank Fitbit for being responsive and also for sending a replacement tracker that now is working good. Customer support was great and although the first tracker was faulty we feel very well serviced

[DavideFitbit]

Hello @jencal74, @rihameld, @Meikobc, @skirv61, @DarBar, @Bsimmons7, @reiter, @Samashlove, @YYichaoZ, @legalla38, @blusher1966, @ABrokenTeacup and @PauloG, and welcome to the new users in the Fitbit Community. I'm sorry for the delayed reply. 

@jencal74, @Samashlove, @YYichaoZ,  please let me know if you're still having trouble with this, in the meantime, make sure that you've tried the restart process described here. 

Thank you for the update @rihameld, @PauloG, it's good to know that you'll be receiving a replacement soon. 

Thank you for all the feedback and details provided @Meikobc, @legalla38, @blusher1966  I've sent your information to the customer support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. I hope everything goes well.  

Thank you for the update @skirv61, are you still having trouble with the Inspire showing this error message? 

That's good news @DarBar, thank you for the update. 

@Bsimmons7, @PauloG, I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

Thank you for taking the time to share your feedback about the product @reiter, I'm sorry to see the experience with the device was negative due to this error message.  

I hope this helps, keep me posted. 

[YYichaoZ]

Yes, I still having trouble with this, and I have tried the restart process described here.

It still give me a smile face and it will turn into a black screen after a few seconds.

[Kshaibani]

I'm also have the same issue and have ticket with the support team , and the last email I got from them on 10 May 2019 information to restart Inspire HR device, and confirm that I restart it before contact them.

After that I'm not got answer from them and not respond to my emails.