04-04-2019 13:23
04-04-2019 13:23
I got everything ready and connected my Fitbit to my snapchat/bitmoji. Now it is stuck at 0% teleporting. It has been stuck for over 30 min. I have turned my phone and device off then back on. I have a strong internet connection. My watch face just has the "thinking" circle on it now. Please help. The progress is still updating on the app so I know they are connected.
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04-07-2019 04:47
04-07-2019 04:47
Still not working for me either.
Uninstalled and reinstalled Fitbit App several times.
Uninstalled and reinstalled snapchat as well.
Tried the other suggestions in this thread, too.
Still stuck at 2% with a half bitmoji face on my watch screen.
04-07-2019 04:54
04-07-2019 04:54
Thanks! I'm still downloading but at least is going past 2%...I uninstalled and reinstalled!!
04-07-2019 06:18
04-07-2019 06:18
I uninstalled everything, rebooted Android and ionic, eventually worked.
It does look quite fun, so will give it a go over the next week and see how it works out.
04-07-2019 06:19
04-07-2019 06:19
This worked for me, too. Uninstalling and re-installing, then completing the transfer. Thank you.
04-07-2019 07:43
04-07-2019 07:43
Mines been stuck on 2% for two days. Am I really expected to keep my Fitbit open for days?
04-07-2019 07:46
04-07-2019 07:46
If it's stuck on 2% it's not going anywhere
Can only suggest trying a new clock then uninstall Fitbit reboot phone and reinstall everything, worked eventually.
04-07-2019 08:36
04-07-2019 08:36
04-07-2019 11:06
04-07-2019 11:06
Mine still won't connect after 3 restarts and several hours. So annoyed. Was looking forward to this feature
04-07-2019 14:46 - edited 04-07-2019 14:47
04-07-2019 14:46 - edited 04-07-2019 14:47
Mine still won't connect. I've tried all the steps. Even went so far as to factory reset my Versa Lite. No go. It still gets to 2% and hangs.
However, I do notice sometimes it will tell me my Versa isn't connected. So I think my issue is something to do with Bluetooth dropping out on the Versa Lite. However, when doing firmware updates it works fine so who knows.
I have my old LG V10 and will try it on that phone to see if the issue is my phone. If not, I guess it just won't work for me and I'm OK with it.
04-07-2019 15:18
04-07-2019 15:18
04-07-2019 17:25
04-07-2019 17:25
I am having the same issue with my Samsung galaxy S7.
04-07-2019 17:56
04-07-2019 17:56
Mines was stuck at 2% since i first connected my versa with bitmoji. I did most of the troubleshooting steps and nothing was working. I finally decided to uninstall the Fitbit app and reinstall it and now it is loading perfectly.
04-07-2019 19:29
04-07-2019 19:29
thx!! it worked 😃
04-07-2019 21:57
04-07-2019 21:57
04-08-2019 08:08
04-08-2019 08:08
I've tried the "solution" NUMEROUS times with even help from the "help chat" and still NOTHING I'm done screwing around with my phone to make a watch face work... Can only hope for a "bug fix"
04-08-2019 08:16
04-08-2019 08:16
04-08-2019 12:39
04-08-2019 12:39
I also had to uninstall and reinstall the Fitbit app to get it to work...this was on my Ionic, not Versa
04-08-2019 16:08
04-08-2019 16:08
Mine took a while to install too. When it got to the teleporting part, I just had to keep exiting and entering the "Settings" on the Clock Face page for it to refresh and update.
Prior to that, I tried restarting the Versa, restarting the app, restarting the Bluetooth, and clearing the cache on my phone.
Kristen | USA Cruising through the Lifestyle Forums
one cruise ship at a time!04-08-2019 17:12 - edited 04-09-2019 09:44
04-08-2019 17:12 - edited 04-09-2019 09:44
@AGsr @Shmeddie74 @LucyLovely @London555 @helened06 @Marley88 @Maoae @DramaQueenDiva Glad that the Bitmoji clockface is working for you all now! We appreciate your troubleshooting efforts.
@Lorreng @Coreyslady @VanessaAZ @Twitchthegoblyn @Mimes @so8sk @LaneJ @Mizmelzy @Heatherlol_74 @Jazzii23 Sorry to hear you're all still having some difficulty downloading the Bitmoji clockface. I'm sure some of you have already tried our recommended troubleshooting steps but let me break it down for you again.
If you're stuck at 0% teleporting:
If you're stuck at 2% teleporting:
Please gives the steps above a shot if you're still having trouble. We'll be around to assist you if you still have questions.
Sidenote: Some of you have mentioned only seeing half of a Bitmoji face after initialing downloading the clockface. This is expected behavior right after you have finished downloading the clockface. Its the first clockface that you will see and later on as you go about your day, your Bitmoji will switch up according to your activity at the time.
Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.
04-08-2019 18:34
04-08-2019 18:34
I had the same problem. I had to set it up on my iPad. After setup it worked with the android app