Versa Smartwatches - Fitbit OS 4.1.3 Firmware Update (70.80.0)

[AlessFitbit]

Fitbit Update: 5/27

Hey, everyone!

I'm happy to announce that Fitbit OS 4.1.3 was released to all users. If you haven't already please make sure you update to the newest software for your Versa Smartwatch. It's important to always have the watch on the newest software version so that it runs smoothly along with the Fitbit app. 

If you have any difficulty updating your Fitbit device, review these troubleshooting tips.

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Hi, Versa Smartwatches Family! 

We’re excited to announce the release of Fitbit OS 4.1.3. available for Versa, Versa Lite, and Versa 2. 

We started releasing this new update to customers. This is a progressive rollout which means everyone will receive it at different stages. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases aren't distributed based on region or location and can reach anyone no matter where you reside. 

WHAT’S NEW AND FIXED

Read our help article for the latest updates.

HOW DO I UPDATE?

Find step-by-step instructions for updating Versa smartwatch here. 

If you run into any trouble updating your Fitbit device, review these troubleshooting tips. If you have issues after completing the update, try restarting the watch. 

VERSA LITE users - If you have trouble updating the firmware:

Follow the steps in this help article where we outline troubleshooting steps just for Versa Lite. 

We appreciate your patience while we work to roll this out to everyone. 

[Nealkat]

We are not trying to be negative but when your watch is less than 2 years old, yet out of warranty, and you have followed all the instructions and done everything that you were told and your watch worked fine prior to the update, it’s hard to not be negative. These watches are not cheap. 

[Molly51]

Vote with your wallet. Choose not to replace your FITBIT with another Fitbit. Sorry for your loss.

Jackie Price

[SunsetRunner]

Molly51, most excellent idea. I'm done with their garbage especially after
what I've read.

[SunsetRunner]

Even if users don't post on the Forum,  they still are posting their experiences and frustrations regarding Fitbit on other social media outlets.  So the word is getting out there to go with a different brand.

While I get that components and the devices loose functionality over time but when you have a faulty firmware update that destroys devices, there's no excuse.

Whether it's 1, 100, 1000 devices that should be enough for the company to look and see what is going on.  They can see when your device last worked as it should prior to the update and how the device is working or not working after an update.

Again, this is what should be caught when thoroughly testing the firmware update and beta testing.  Then ironing out the issues and rolling out a clean firmware update.

[SunsetRunner]

That is not their style. They are reactive, not proactive. While trying to
fix the past problems, they create new.

[Mellywatts117]

I did the update and now everything is running terrible. My watch won’t sync with my phone or the app. I tried all the steps that you guys recommend and still nothing. I restarted my watch and than my phone and than did it all over again and it still didn’t do anything. It’s really frustrating and makes me not want this watch anymore. Its already a chore to update every time you guys put an update out.

[SunsetRunner]

Hi,

In order to install the update yesterday I had to uninstall the app from my phone (Google Pixel 3) AND do a factory reset on the watch (Versa 2). As I only got the phone a couple weeks ago this was not an issue for me.

Once updated my clock faces had all disappeared. Since then it keeps asking "Continue installing?" when click 'continue' it keeps telling me "unable to install". Neither will it let me install a new click face.

Here is what I've done in order to rectify the problem:

- uninstall app on phone, restart phone and reinstall app while shutting down watch at the same time

- factory reset on watch

- uninstall app on phone, restart phone and reinstalling app while doing a factory reset.

I even tried setting the app up on a different, compatible device - same issue remains!

I have done about FOUR (4) factory resets in the last 24 hrs and nothing seems to fix this problem.

Any other advice you could provide me with please @AlessFitbit ????????

I'm getting more and more frustrated with Fitbit and regret my purchase big time

[Squidgmy]

Support finally replied to me and told me to do the update they had sent. Done, synced but the battery still drain 80% to dead over night. Even with sleep mode. Before the update the battery lasted a few days. Telling me to wait 7 days is extremely poor customer service, given the volume of people posting the same issue! 

[benedikt.ebli]

Update to 4.1.3 worked perfectly for me. I hope that the battery drain issue is now fixed. My Versa only lasts around 36 hours since last update (4.1.2). As usual I did the update with activated WLAN. It took around 5 minutes. 

[NadiyahG]

I updated on 5/22 and on 5/24 I started having problems.  My screen went black and I cannot reset. I still get some vibrations  but cannot see anything,  including the time. I am also experiencing rapid battery drain (within 24 hours) since update. I would like to contact support but am not willing to sign up for Twitter.  Any suggestions on how to contact support?\

I'm also experiencing rapid battery drain (within 24 hours).

Moderator edit: merged reply

[Chelseaboy]

Yes,

By using this as support read these messages.
Good luck

[JuanJoFitbit]

Hi everyone! I totally understand how you guys feel about the firmware update and the warranty polices. We appreciate your feedback and comments since this helps us to keep improving.

@Mellywatts117, welcome to our Fitbit forums. I'm sorry about the syncing issues that your Versa has experienced. By the way, thank you for troubleshooting this issue before contacting our forums. Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

@SunsetRunner @Squidgmy, regarding the clock faces installation, thank you for trying the troubleshooting steps you mentioned before getting in touch with us. I would like to know if the clock faces you are trying to install are from a third party developer or from Fitbit.

@Squidgmy I totally understand how you feel about the battery draining issue. I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. We appreciate your patience and time with this.

@benedikt.ebli, I'm so glad to hear that the firmware could be updated properly. Thank you for letting us know. Don't hesitate to get back if more assistance is needed.

@NadiyahG, thank you for participating in our Fitbit Community. I'd like to follow up and help you with your Fitbit Versa since the screen doesn't vibrate and the battery drains fast. Thank you for trying to get this issue resolved before contacting our forums. I'd like you to try a factory reset. To do so on your device, follow the steps below:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Set up your watch as a new device
6. Try the tips that are listed in this help article in order to improve the battery life of your Versa

Please visit this page, which provides the different type of contacts we have in order to get in touch with our Support team.

I'll be around if any question arises.

[Mel_issa_]

My versa stopped holding a charge after the update . it was just over a year old. I am devastated. I wish I would have read this before updating . 

[NadiyahG]

I've tried holding all 3 buttons but I never get the logo. The screen is completely black. Even when I press left button or arm motion I cannot view time. I'm not able to get screen to light up at all.

[web74]

I too refuse to sign up in Twitter and the chat option redirected me to
who-knows-where in a vicious loop.

Face it Fitbit is a joke! Wonder what it will be like if the tumor of
Google buying them comes true?

[Meggers3172]

I did the Firmware update last night and it still hasn't finished, my watch is stuck 3/4 of the way. I have tried to restart at least 10x and tried to factory reset. I tried turning off Bluetooth, no success, please help. Watch is no good if I can't use it! It's only 4 months old.

[Linfon85]

After this update my Fitbit Versa 2 doesn't vibrate anymore when I need to get my last steps in for the hour or when I reached my stepgoal and the fireworks start.

I did several restarts but unfortunately this didn't help. I also deactivated and reactivated the reminders to move several times with syncs in between.. I really need these vibrations to remind me to move. This also is the whole idea behind it, so without vibrations there is no use.

The vibrations aren't broke because my watch does vibrate when I get a message or a call..

[Mellywatts117]

Your sending me an article on how to do it but I just told you I followed all those steps. I thought it was my phone at first until I tried to sync my Versa to other devices and no luck. I finally got frustrated and reset my Versa to factory settings hoping that it would work and now it’s stuck in set up mode and still won’t connect. This is so frustrating because I rely on my watch so heavily not just when I go running but when I’m at work also. I’m a little disappointed 

[benedikt.ebli]

When I had problems with my Ionic I simply mailed them: fitbit-support[at]fitbit.com

[anouk28]

Sorry to read that people have issues with the update but I am very positive about it. Updating took only a few minutes and my versa 2 works perfectly. Before the update it started to have some problem with counting stairs and the screen and button were sometimes unresponsive. But after the update everything functions again like it should!