Fitbit app - Food Fitbit App Deleting Food Logs Immediately

[Elijen]

I was trying to log my food today and it will not show any food when I put an item in. It will also not show anything in the database when I scan and I know those items are in there. Please help. I have a sense 2 and an apple

[Miwillia]

Same problem 

[jinonca]

Same thing happening for me on my Inspire 2. Reading some posts from a previous glitch like this, I'm guessing when it kicks back in it will show the tally of all my re-enter attempts. Highest ever red line of shame, LOL. ...Laughing in advance so I won't scream when it happens. 

[Sbeck93]

I go to enter it let's me find the food and then it shows it there I go to enter the next food and everything is gone. Also if you wait a few seconds after entering a food it disappears... I also uninstalled and reinstalled the app. Turned my phone off and on. And still no luck. 

[Ronin51]

It's a systemic problem. I've restarted the app multiple times, the phone,
no joy. Something Fitbit will need to fix. It worked fine this morning,
then just stopped accepting food entries. Everything else seems to be
working.


--

Best Regards,
Gary

[bzlady]

My charge 5 will not load my food intake. Keeps saying unknown error. I checked for an update but it is current. What now?

[Ckatz12]

Log food feature is not working as expected, does this happen with the (+) plus sign in the dashboard or when you are in the food site in the app?

Both

Does this happen with every meal (breakfast, lunch, dinner, snack, etc) or only for specific?

Every meal

Does this affect custom food or also the ones listed in the data base?

Also those listed in the data base

Are you using an Android device or an iOS (iPhone /iPad?

Android

[Tajuanmc]

It is happening with the plus sign and on the food app.

It is happening with all meals and snacks.

it is happening with custom goods and ones listed.

I am using iPhone with iOS 26, all updates are current.

breakfast logged this morning, after this it stopped around 9am CST.

i have restarted phone and Fitbit app. Nothing has helped. 

[Supergreak]

In okay someone at Fitbit cares, I'm having the same problem on a Nord One Plus as of the latest update. Makes the food log unusable! 

[jinonca]

Agree, it's a relief to know it's apparently site-wide, not just some random glitch. 

[Ag654]

Also having the same issue. It may have started yesterday or today because I was able to log food w/o any issues the prior days before. I tried both ways of logging (dashboard and in the food site). It shows as logged for a second, but then it disappears. It happens with every meal.
Also using iOS iPhone.

[htraynor3]

I have an iPhone and the same thing is happening. It allows me to add a couple things but when I add more items, the previously added items disappear. All the food is already in my common foods list. I have turned my phone off several times and logged out and back in. Nothing is working. 😖 

[MAC11]

It happens when clicking plus sign to add food with recent, frequent and custom items. It may let you add several items for meal ( breakfast, lunch, dinner, snacks, but then starts dropping them and they disappear. I got almost all of my breakfast items in and then went back to main screen and the calories were not the same as when I left logging food and most just disappeared. I am on an iPhone 15 running iOS 26.1. I have rebooted my Sense 2, logged out of FitBit app, rebooted phone and logged back into FItbit and still doing the same. I also uninstalled the FitBit app, redownloaded from App Store logged into FitBit and the same. App version is 4.58 (45840015)

[kai_dc5936]

how long did it take to get it fixed the first time? thanks!

[DeogeesMom]

I'm having the same problem.  I'm using an Android. I have uninstalled and reinstalled the app and restarted my phone. 

[Kwmcd]

Same issue here. Go to log food and it appears but then disappears as soon as I leave the screen or add another item.

Happens for custom food, quick calories, regular selections, everything. Also happens no matter what day or meal I try to add the phone to.

Tried clearing storage and cache, tried reinstalling, restarting phone, nothing helps. All other features I use are still working.

On pixel 9 android.

[Penguinsushi]

Looks like I'm late to the party. Been struggling w/ this most of the day, but didn't see this thread in previous google searches.  Contacted support chat earlier & was told they'd look into it, though I guess some of them already knew about this.

Iphone 12 mini, fitbit charge 6 (though this doesn't seem to affect the watch itself).

Same issue.  All prior food logs are present, but when I tried to put in my lunch stuff, it would go in, but then disappear.  It appeared to me that they weren't making it upstream and were being removed from the phone app when it synchronized w/ the server.

Yes, this happens no matter how you add the food.  Yes, this happens with existing and custom foods.  Yes, it happens with all meal/snack designations.

I actually hadn't updated to the most current version of Fitbit *or* IOS until *after* I noticed this problem (these updates did not solve the problem).

I did try rebooting the app, rebooting the phone, removing and reinstalling the app multiple times - all of the standard troubleshooting steps with no change.

Kinda glad to see this is being encountered elsewhere and that it's being looked into and isn't just me!  Apart from this issue, the app's been great.

[Pammac]

I am having the same problem, today. The plus sign is there, I log an item and it instantly disappears.

I have rebooted, and tried re-entering several times.

Very annoying as I track all of my food.

[PuiPuni]

I'm also have this same issue. Hasn't been working all day. I tried all the same things, and nothing fixed it. I really hope they fix it soon. 

[Helen6363]

Same for me. I log food, it disappears. Now I’m sitting here writing down food, macros and calories on paper and adding things up LIKE A PEASANT. 

But seriously, hope it’s fixed soon, I pay a fair whack for this app, and expect better. 

[Madoreba]

Having same issue