Fitbit app - Food Fitbit App Deleting Food Logs Immediately

[Elijen]

I was trying to log my food today and it will not show any food when I put an item in. It will also not show anything in the database when I scan and I know those items are in there. Please help. I have a sense 2 and an apple

[Lmaty]

Same for me. If I add by the + or use frequent items they just keep falling away. It started yesterday with dinner. It would keep any of it. Today random items disappear from all meals.,

[Michellegrace]

Thanks for looking into this! I’m having the same problem in iOS. No method of entry for any type of food or quick calories stays in the log for more than a few seconds. I logged out & in, restarted phone, and deleted & redownloaded Fitbit app - no luck. It started sometime yesterday morning, because I added things in the morning but by lunchtime was having problems. 

[Judyandbru73]

Same for me. Still having problems today 

[Khead]

I think I’ve resolved the issue !!!

go into the App Store , click on your Profile picture and scroll down to Fitbit .  There is an update option , so press on update and food log works again !! 

[Muvver]

Mines fixed. It’s working

[RachelR-GA]

Android

Logging food via plus sign from dashboard 

Every meal so far today (breakfast and morning snack) 

Based on behavior when logging on food at a time, it appears each food item replaces the one before it. 

Was working fine yesterday 

Logging from regular food data base, no custom foods

I am also using Public Preview for past few days as well 

[Natedogg323]

Same issue soon as I log my food it disappears in a few seconds! IOS user

[Mmj888]

All food logging since yesterday is not working or disappearing seconds after adding. Please fix soon as I have an appt. with  nutritionist on Tuesday and have to show my log. Thanks! 

[RachelR-GA]

All food log entries totally disappear, they are there for 30 seconds..checked android app store and no updates available for the app.

[Freddie55]

Seems to be fixed now… at least for me!

[Konko]

Happens in the food site in the app for all ways to add food and I use an android. Started yesterday morning. Still not working after restart and re-download. 

[Daveyyoyo]

So, after 3 or 4 days it's hopefully fixed, then what? Use the unintuitive "process" to enter a missed days calories? To the developers: just undó what software change you made on 12/3 or 4 and see if that tells you anything. Should take about 15 minutes.

[ajpassmore99]

I have also been having these problems. 

I can press the Plus(+) and see all my recent/frequent food logs, and go through the process of logging and whatnot. If I press "Log & add more", no errors appear. But when I finish logging, and it returns to the daily page, everything I have logged since early yesterday morning does not show up. 

[Shines77]

Mine just let me enter everything for today and acted normally, so maybe issue is fixed now?

[Shines77]

Same for me! 

[MAC11]

Juan - can you please give us an update - as you can see this is wide spread

[SunsetRunner]

Completely agree. I canceled my premium subscription yesterday

[Khead]

Go into the App Store on your phone , press on your photo and scroll down to Fitbit - there is an update on it that you need to press on . I’ve just done this and the food log works fine again . 

[Sooze151]

I'm not a Fitbit person. Just a frustrated user like you.

[Lm1806]

Seems to be working now