Fitbit app - Food Fitbit App Deleting Food Logs Immediately

[Elijen]

I was trying to log my food today and it will not show any food when I put an item in. It will also not show anything in the database when I scan and I know those items are in there. Please help. I have a sense 2 and an apple

[Brad605]

my Fitbit versa four seems to be working properly, I was able to update calories for yesterday and also this morning.
Brad McCoy Sent from my iPhone Outlook Account

[JuanFitbit]

Hi everybody! Thank you for your messages and feedback. .Our team is working on solving this. they are aware and looking into it. 

Hopefully this gets solved soon. We will be merging all reports here so that everybody gets the updates at the same time. 

I'll mark this post as best answers so other users know that we are working on getting you all back on track 

[Nankath1]

I did a force stop, then restarted the app as someone mentioned above. It's working now. 

[BLK5657]

Appears to be working now -- entered today's food about an hour ago and it is still there.

[FBUser1120]

Hey there. Same situation. I just unsubscribed but got your message in
email. My guess is that it must take a while to start working? You could
create a rule in your email to locate the messages to their own folder, or
you could mark them spam and they will go to your spam folder? It's
annoying I agree.

[MarCast]

Same for me, whether search, scan, + or quick add, it disappears. Can't enter food into any of the categories: snack, breakfast, lunch, dinner. I am android user. I did a phone restart ensure I had all software updates. I made sure the app didn't have any updates. I un-installed, reinstalled, logged out, logged back in, forget device, reconnect device, rebooted phone, etc. Tried every option possible and it's not working. Everything else in app is working and tracking properly!

[Bunny1997]

Just found out I can do it on my iPad and it’s working today. It’s been playing up all day and yesterday found out if you do it on an iPad or something bigger it works

[Colin12345678]

mine as well 

[Hello2323]

Thanks Juan - it does seem to be working for me again now.

Fingers crossed it's stays that way. 

Have a great weekend everyone!

[Oronin]

It appears to be working now? Wonder where the problem was as they didn't
seem to push an update? Backend?



*__________*

Albert Barbieri

“We don’t stop hiking because we grow old – We grow old because we stop
hiking.” – Finis Mitchel

“In every walk with nature, one received far more than he seeks.” – John
Muir

[Nankath1]

Thank you! This worked for me also!😊

[Nankath1]

Thank you! I force closed the app and restarted per another user's suggestion. It's working now. 

[LocoNick]

Agreed. Its working for me.

--
Thank you!

Nicholas Platt

[Irenemel1752]

Mine JUST started working also! YAY!!!

[Nicholeigh]

Mine worked for about 10 minutes. I logged everything from yesterday and
this morning but then I tried to scan with a barcode and now it's not
working again.

[kdvana]

Mine just strted working on my Android 10 min ago.

[Lamitch80]

I agree. I have logged both breakfast and lunch, and everything seems fine.

Laurie

[ReneeL1970]

Mine just started to work!

[MarkoP]

Good news, folks. I am back in with the Fitbit food logging. Logged all yesterday's and today's food and all records keep there, no disappearing. iOS.

[JuanFitbit]

Hi everybody! Thank you for your messages and reports. 

I've merged all your messages about the issue where the food cannot be edited so that you all receive the updates and information at the same time. 

Our team has been made aware that there are more of you affected with this so that they get a deeper look into this. 

We will be updating the thread as soon as we receive further information.  
I'll mark this post as best answers so other users know that we are working on getting you all back on track