Fitbit app - Food Fitbit App Deleting Food Logs Immediately

[Elijen]

I was trying to log my food today and it will not show any food when I put an item in. It will also not show anything in the database when I scan and I know those items are in there. Please help. I have a sense 2 and an apple

[CalebD83]

Since the posting of your message, everything is back to normal again. Thank you to all here who laid it all out, and FitBit for resolving issue. Thank you! Cheers!

[CalebD83]

Same here. That was a very quick response-to-resolution. It seems that troubleshooting things ad nauseum and reporting the outcomes is the way to go. Cheers everyone!

[cinloushaw]

It appears to be working now I was able to log my breakfast and lunch and
they are both showing up and staying 😍

[sec0412]

My Charge 5 app is now working. Just started now but for yesterday I can
add the food with the correct calorie total but the calories do not add on
the home screen. There is hope!

[Peterunfit]

Just started working again... entries not gone missing yet... fingers crossed fitbit have resolved the issueSent from my Galaxy

[Peterunfit]

Agree totallySent from my Galaxy

[RZ42]

Ditto! Fingers crossed it stays working. 

[Mollyvio]

Mine started working Sent from my Verizon, Samsung Galaxy smartphone

[tmconnors78]

works now

[Juliesandrahirs]

Having had issues with calorie counting since yesterday, this evening my fit bit app on desk top would not open at all, therefore I went into settings and the fit bit app and forced a stop. Closed the app and went back to desk top, on opening found everything as it should be. Thank-you 👍 👌 

[kdvana]

Working fir me, also. Thanks!

[1BadZR2]

Uninstalled

Reinstalled

Working properly now- Android

[Mollyvio]

YeeSent from my Verizon, Samsung Galaxy smartphone

[Esliwi]

Mine seems to be working too! I could also enter my logs from yesterday and so far so good.

Hopefully, no crashs in near future.

[Gorilla19]

Working now. Must have been a server-side error / fix.

[Rtkat3]

It's still not working. I already checked.

[MatiasHonkola]

It’s back!!!

[BethO24]

When I try to add custom food, I fill all the nutriotional info but I can’t save. The button save doesn’t work so I can’t add custom food. How can I solve this? I'm on android/galaxy s22. 

[Brad605]

my Fitbit versa four seems to be working properly, I was able to update calories for yesterday and also this morning.
Brad McCoy Sent from my iPhone Outlook Account

[JuanFitbit]

Hi everybody! Thank you for your messages and feedback. .Our team is working on solving this. they are aware and looking into it. 

Hopefully this gets solved soon. We will be merging all reports here so that everybody gets the updates at the same time. 

I'll mark this post as best answers so other users know that we are working on getting you all back on track