SpO2 data suddenly not syncing to the Fitbit App

[Dutch125]

So in Health Metrics for SPO2  all I get now is:

Download Clock Face  (Link)

Download SPO2 Tracker App (Link)

Neither of which solved the issue.

Since 2 days ago.

Really annoying!

Moderator edit: subject for clarity/label 

[Oakmario]

Same issue here too. I have had my Sense for 8 months and this is the first time the SpO2 has not appeared in the Health Metrics/SpO2 tracker in my Android app. I think this just started happening about 4 days ago now (didn't really pay attention as I thought it was just a one time thing, but it's been ongoing for 4 days straight now).

I've done all the usual tricks: Force Stop the app, clear the cache. Log off and one, restart the phone, restart the Sense, etc..etc..etc.. no help.

I'm in Canada if that makes any difference, but I suspect this is happening around the world.

Does anyone at Fitbit/Google read these forums and take action?

Is there another way to report this problem to their support team?

[roblharding]

You're lucky if this is your first issue. I have an iphone and have had
nothing but problems for the 8 months that I have had my sense and the
premium app.

[Guy_]

Unfortunately this is just another bug introduced by Fitbit.

Same problem since 2 days.

They keep messing about with what's displayed in Health Metrics, again while making it worse, without actually making any improvements, it seems.

It might affect those who logout and lose the functionality when they log back in.

[Sahara.B]

Can only see sP02 on watch (opening settings). Health metrics  on phone app show NO sp02 data. I have followed all the suggestions in the forum.

[SunsetRunner]

This procedure does not work for iOS. 

Another issue on the software side of Fitbit.

[SunsetRunner]

@WilsonFitbit 

What model of Fitbit product are you currently using?

Are you experiencing the same loss of SPO2 data in your health metrics as several other users have posted in this forum? 

If you are missing SPO2 data, what steps have you taken to restore the SPO2?

[SunsetRunner]

Noticed no response from any fitbit moderators at this time for any feedback on this issue.

Lets see how it goes...

[roblharding]

I agree completely. This is their way of dealing with all problems. Very frustrating.

[SunsetRunner]

Welcome to our new issue with the SP 02 clock face. For the last two days the clock face shows the Sp 02, as it normally does. But when you open the app and I have the latest version it states I need to download the Sp 02 clock face! Well I have it installed and it’s working normally. What is missing is the information on the health metrics as to SP 02 only. All the other metrics are working. So Google / Fitbit tell your clients what is the issue. Let’s avoid the close the app, re sync etc. none of those you normally tell us is the issue. It’s the app since it does not Recognize that the Fitbit already has the SPO2 app installed clock face.

[PaulinVA]

But what happened?  I didn’t install a new app version or watchface or anything. 

[roblharding]

I wish I knew what happened. I think a lot of us are asking the same
question but the fitbit customer NON -SUPPORT has no answer or even an
attempt at a response. Good luck

[MisterDID]

My personal guess is a screw-up on their end on the data servers/applications. I don't think my app or the watch updated overnight so it is the most plausible cause. Now, I was pretty happy with my previous fitbit stuff (I was "upgrading" every year). Now, I think I will reconsider that at the end of the year and look into what the others (Garmin, Apple, ...) are offering...

[scaddenp]

Hello? Anyone here except annoyed users? 

[Guy_]

It seems that although the Fitbit App is broken, the Today app on the phone shows the SpO2 results.

[Kaz29]

Same issue yet again Fitbit!!!

no sp02 readings backing up to the app.
% showing on clock face so problem seems to be with the app. 

[SunsetRunner]

I suppose sense of urgency also takes weekends off...

[Clove6060]

I suspect the moderators know about as much as we do or they’d have posted by now.

Fitbit support doesn’t have answers, so I wouldn’t expect moderators to have answers. Perhaps another banner at the top of the app is in order.

[Sahara.B]

Fitbit sense. Have tried all resolutions mentioned throughout the numerous threads of dysfunctional  sp02 on the Sense. 

[roblharding]

Me too

[Velvet67]

Me too! I have the same problem since 2 days, try deinstall/reinstall, restart iPhone, Sense. Nothing worked. But as Guy said, you still have the SpO2 in the Today App of the Sense (if that’s any consolation…)