Issues with food input on iOS 2.53

[KateFitbit]

Update 7/19/2018: This issue is now resolved, please ensure your app is updated if you still experiencing this issue. We appreciate everyone's patience and cooperation as we worked on a fix. I'll be closing this for further reports. If you are experiencing any new issues with food logging, please start a new thread.

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Update 7/18/2018: Thanks again everyone for your reports. Glad to hear the update has corrected food logging issues for many.

If you are still experiencing this issue, we would love to investigate further. The following would help our team review:  

• • Are you already updated to 2.53.1? 
  • What is the OS version that you are running on your iPhone?  
  • What food database are you using?(See Account>Advanced Settings>Food Database).
  • What language are you using the app in? 
  • What foods are you trying to log? 
  • What specific interaction are you doing that is not working? (Adding, editing, deleting, scanning).
  • What time/date did you see the issue? 

We appreciate the additional details. 

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Fitbit Update 07/16/2018: Hey everyone -- We have just released an update to the Fitbit app for iOS, version 2.53.1 which we believe resolves the issues with food logging that have been reported in this thread. Please update to 2.53.1 and let me know of the results so I can quickly communicate that to our iOS team.

Again, thank you for your continued patience as we worked to get this resolved ASAP.

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Update 7/15/2018: 

Thanks everyone for your patience on this. We sincerely apologize to anyone who has been affected by this issue and have been working hard to find a fix. We are preparing to roll out an update tomorrow, July 16th to solve the problem. In the meantime, customers can use the food logging feature in the web dashboard: https://www.fitbit.com/foods/log.

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Update 7/14/2018: We do realize this is a critical issue and our team continues to work on the cause and a fix. We don't provide timelines, in case something occurs and it can't be met, but we hope to have a resolution soon. Thank you again for your patience, reports, and cooperation.

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Update 7/13/2018: Hi Everyone - we definitely do hear your reports and frustration on missing and strange food logs. Our engineers are still investigating and I hope to have a resolution shortly. 

While not ideal, you can log on Fitbit.com food log and it will populate on iOS correctly once you sync. You can log it here. We appreciate your cooperation. I'll continue to update this thread as I hear more. 

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Update 7/12/2018: Hi Everyone - thanks again for your reports. We are actively reviewing this issue and I'll continue to update the thread as I hear further. As a workaround you may want to log your food through https://www.fitbit.com/foods/log. As mentioned in @sreid64's post, it will populate the iOS app correctly. Thanks again for your patience and reports. 

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 Update 7/11/2018: Hi Everyone - I've merged a few posts together. We are currently investigating issues with food logging on iOS version 2.53. Please continue to monitor this thread for updates. If this is severely affecting your food logging, you may want to log through Fitbit.com. Thank you very much for your reports and patience as we review. 

[Axisgirl]

I have downloaded Lose it and gotten the premium version ($30/yr) for the added info and benefits and I will only use my Fitbit device now for steps and sleep. This is my first step in moving to the Apple Watch when the new ones come out in September. When I have any problem with or question about an Apple Product I just walk into their local store and they help me with it. It wasn’t as much a lack of patience on my part as the way their lack of quality control and the way they have responded.

Sent from my iPhone X

[PhotographerPH]

I just deleted the app from my iPhone X, updated the IOS to 11.4.1, and reinstalled the app.  However the entries keep disappearing.  It’s getting ridiculous that I have to go to the website to put in my entries.  

This is is getting old quickly, as an IT Manager, I can’t believe this didn’t come up during your testing!!

[PhotographerPH]

Turn off and back on your notifications.  That worked for me

[VickieR]

Yay for you. Did nothing for me.
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[guitarwoman]

Thank you! It was very sweet to read this!

Sent from my iPad Pro

Regards,
Bonita

[plnkfloydian]

An Apple employee wouldn’t be able to do anything for you if the issue was software related. I feel like you as well as many other adults above are being a bit ridiculous. Move along if you’d like. Bye 👋

[Tmps9876]

This is absolutely ridiculous. 

[Mtjw]

I realise as the moderator you are the “meat in the sandwich” (incidentally a sandwich we can’t log at present 🙂 however can someone at least explain why the obvious “roll back the version” suggestion won’t work? 

I’m logging offline in a notepad at present in the hope that it gets resolved soon but to be honest this is portraying Fitbit as a very amateur organisation right now.

Fingers crossed for at least an answer / statement / something more tangible than “just hang in there we’ll be with you in a minute”!

[63bren]

I will be so glad when this is fixed.

Trying to log food on the website is frustrating me.

I'll probably just quit logging food until this is fixed and hope I don't cheat too much.

[Rosey55]

I am also very disappointed in my versa. First problem was not recording swim. Then weather became inaccurate. Then unable to sync with my devices. Then sleep app inaccurate. Now food logging gone haywire. What’s going on? Feel like I should just chuck it in the garbage. Not happy. 

[Evobue1963]

I have the same problem (IOS 10).  I am able to enter food but it removes the oldest food item.  Help!

[TNICT]

Just started today that not all food items entered logged in dashboard are not showing up in ap.

[TNICT]

Just started today that not all food items logged in dashboard are showing up in app.

[bhwolf]

Boy this is a mess — food logging is largely useless on iOS.  How this gets by any type of QA or testing somewhat answers itself.  Users have asked for a long time for more transparency in releases... what has been changed? What has been fixed?  Etc.  You, Fitbit, really need to step up.

[Nk94555]

Can’t imagine any other customer obsessed company like amazon or google or Facebook will take this much time to fix the issue or communicate the issue and ETA for fix. Yes, how can it pass engineering unit test or QA, hard to believe. There is no probably no best engineering practices are being used at Fitbit. It’s a shame.

[StressFree]

I'm hopeful this issue will soon be resolved!!

[Jasperillaroo]

🏃🏼‍:female_sign:🏃🏼‍:female_sign:🏃🏼‍:female_sign:

[Jenkins17]

 Couple things from an actual coder, not just somebody who can google.   You can’t roll back an upgrade like that, that’s not a thing and there is no reverse button, it’s like asking can’t you uncrash the car. The amount of time and effort it would take to roll back and update would take longer than to fix the current problem. Number two, they have a good IT department, I don’t work there but it is a good one and for all of you who is throwing tantrums that it takes over four days to fix billions of code, anyone who can do it in four day works for NASA not an app and that’s any app.   Also, responding to this post is not contacting customer service. This chain is in the community forum, you’re just complaining to the rest of us. A moderator has put them all in one chain instead of 1,000, but it’s not the same as contacting their customer service.    Customer service does not monitor the community chat, so anything you put on here is not the same as contacting customer service.   You’re basically getting on Facebook and complaining to your friends, that’s the equivalent of what you’re doing on this chat. This is just another version of Social discussion, this has nothing to do with their customer service.   I’m beginning to think no one reads any of these responses… Because people keep posting as if they’re talking to customer service and on top of that people that wouldn’t know what code if it was in front of their face had decided they’re experts and seem to think they know how to fix the problem. If you don’t know how to code, you don’t know how to fix the problem. But if you don’t know how to fix the problem  don’t make guesses, they’re bad and you sound ridiculous . 

[TerrRo]

No updates since the 14th?

Some foods update on the app - others, like olive oil get switched to arugula. Website logging is working but so inconvenient.

[CoairJM]

I do and it says the same thing over and over and over and over and over and over!