Same data for consecutive days

[Oldchap]

On my Versa 2 the app has recently started shown the same data for consecutive days. Shows 7034 steps today, 7034 steps yesterday &  7035 steps Monday. The previous days are correct. If I close & restart app it sorts out, but after an hour or so problem back again.

On line chat support say restart app (which I’d told home I already had), resrtatt phone, turn off Bluetooth & repair, delete app & reinstall then setup again. Done all that but doesn’t fix.

Anyone else having the problem? Any suggestions?

[Susu123]

I’m having the same issue every single day has the same amount of steps. The calorie amounts are slightly different. There must be something wrong with the app. I’ve done everything it said to do.

[Ddonna]

I’ve had this happen on my Inspire 3 also. 

[NormaR.]

Yes I’m STILL having this issue and I don’t understand why it isn’t being addressed.
I’ve owned a few Fitbit’s over the years and never had this problem until now.
I mean the whole point of having a fitness tracker at the very basic level is to track steps and this can’t even do that!

Sent from my iPhone

[Ddonna]

When mine did that I would click on other things or turn the app off and back on.

It seems that the app shows weird data at times, but since I recognized that the data was wrong, I just kept clicking, etc. until it showed the correct info, which it eventually did.

The app seems to have a slow reaction time. Sometimes it shows the wrong info, but if you wait a moment, it will correct the data after a few seconds.

However, it also does the REVERSE! Sometimes it shows the CORRECT info FIRST. Then a couple of seconds later it changes it to the WRONG info.

[NormaR.]

Yes I’ve done the same but we should not have to do that. And for it to happen day in and day out for months now is completely unacceptable.

And I don’t think it’s due to a slow to react or a delayed response, it’s simply a terrible programming job!

Sent from my iPhone

[Ddonna]

I agree that we should definitely not have to do that. We should be able to trust and depend on the data we receive from the program.

As far as the "delayed response", I think that is part of the programming bug causing incorrect data to be shown, and then not shown.

Only the correct data should be shown.

[NormaR.]

Agreed!
Sent from my iPhone

[Ddonna]

I think it may also be associated with a bug in the iOS program.

When dictating into iOS, it often starts a new sentence with a small letter rather than a CAPITAL letter.

And it sometimes bounces back to the correct letter type.

This bouncing between correct and incorrect data is an iOS bug since it happens when entering audio data.

So maybe the Fitbit bug is running into something in iOS which is causing the problem.

[LowriJ]

I’m having the same problem with my Luxe. I’ve scrolled theough the ‘fixes’ here and nothing seems to be working.

So annoying and definitely puts my off having another fitbit

[Bowballie]

Just adding that I have the same issue. Versa 4. 

[sascha23123]

versa 4 as well

[limyers0419]

My Versa 2 has been recoding the same info on consecutive days as well. I have done all the things the original poster mentioned but am still experiencing the same issue. I recently installed a new update. Could this be a bug in the update? Please advise how to resolve this problem. It’s incredibly annoying. 

[CJRSF]

Did anyone give you an answer? Just started having the same problem. Thanks 

[CJRSF]

Just happened to me and I can’t find an answer 

[NormaR.]

No answers have been provided; they don’t care!

Sent from my iPhone

[JuanFitbit]

Hello everyone, thank you very much for your reports and further attempts.

As already mentioned, our team is aware of the situation and is working on a solution to it.
Hopefully it will be fixed soon.

I will report here if I find out more.

[Oldchap]

But this has been happening since October. What is “soon”?

[joeblowe]

How long has your team known about this and what's the ETA? This has been happening for months for me, my past data is worthless now.

There are posts from 2020 with this exact issue. I'm really curious how long this issue has been worked.

[limyers0419]

Nope.


*Finally, all of you be like-minded and sympathetic, love one another and
be compassionate and humble.*
*~1 Peter 3:8 (CSB)*

[joyjoy61]

The same thing is happening on the Versa 3. The clock is also keeping incorrect time.