Product Feedback

It has to be said that the overall user experience post google has rapidly declined. I have been a daily user for more than four years and have tried other wearables including the Apple Watch but had preferred Fitbit, that is until recently. Reduced features, unwanted additions that we cannot get rid of, lower accuracy in readings and more. Stupid. ... View more

I'd like to be able to see how much fibre I'm eating on the app to make sure i reach my daily targets. ... View more

Yesterday's change to Water monitor is not helpful. The new monitor does not display entries in the order I enter them. So I can no longer track what my last intake was or refer back to then later. Please restore the previous version of give us the option to use it before a change. ... View more

I have had 2 Fitbits in exactly 24 months and both of them just stopped working, despite all the trouble shooting. Shortly before they stopped working, they would no longer accept a charge. Now once again, my second Fitbit has stopped and customer service will only offer a promo code for a new one. ... View more

My sleep tracking says I consistently get good sleep when in reality I have non stop nightmares and wake up/get up multiple times in the night. Sleep tracking should be reworked to learn based on your feedback and individual self. Allow users to rate their sleep/explain why then have an AI that can interpret it and provides intelligent feedback. ... View more

While walking on a treadmill at work (arms aren't moving), I'd like an inexpensive step tracking tool attached to my waist, ankle, or shoe. This should be a tool that communicates with my watch and is managed by the watch + app, all working automatically together smartly to not double count but always count activity. ... View more

Vitamin A in the nutrition logger has no vitamin A in the nutritional details. The same goes for vitamin D. ... View more

I could log an activity and choose "motorcycle". By choosing the start time and duration of the activity to match my riding habits, the App would automatically deduct the erroneous steps added whilst motorcycling. It was quite accurate too. I therefore would end the day with the correct number of steps. ... View more

Hello, It would be really nice to have the ability to create presets in the timer screen. Instead of scrolling through the number, I could just save a few different timer presets and activate that with far less movements. I use timer a lot every day for 2, 5, 15, 30, 55 minutes. Each time, I have to scroll which is not very convenient. ... View more

I purchased a charge 5 and it had issues within the first month. I called customer service and they said they would send out a replacement. Didn’t happen. Then a refund. Didn’t happen. I called multiple times with no resolve. Now they say it’s past warranty. Standard practice for CS. AVOID PURCHASING THIS PRODUCT! ... View more

I walk a lot, and my hands are usually full while I do it. When my Pixel Watch shows a notification asking what type of activity I’m doing, it’s really difficult for me to scroll through the long list of options and manually select “Walking.” It might sound like a small issue, but in my case, ... View more

Just like when you go track your run and it starts tracking your run, I would like my pixel watch to track my sleep. The reason... Why does my fit but decide when to track my sleep. I am missing hours every night because it's tracking when it thinks I'm asleep. It's inconsistent. I fall asleep easily... Why are we tracking after 2hrs? ... View more

Please allow two goals for glucose monitoring for fasting and post-meal levels: 1) Fasting levels (less than 3.5 -5.6 is good; 5.6-6.9 is pre-diabetes; 7.0 or higher is diabetes) (it would be great to set these goals ourselves as currently is allowed 2) Post-meal levels (match the current goal in the FitBit app of under 10 mmol two hours post meal) ... View more

I'm writing as a loyal customer and parent who is deeply frustrated with the current restrictions preventing my child from using a perfectly good Fitbit Versa 2 — a device I had hoped to pass down as he begins developing healthy habits and fitness goals.If I supervise his Google account via Family Link why can’t those restrictions carry to the watc ... View more