Charge 5 keeps disconnecting from Bluetooth

[mcullinan]

My Charge 5 is not connecting to my iPhone. It does intermittently.

My Charge 4 had no problem.  

Anyone having this issue?

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Deleted my pairing to the Charge 5 and restarted it, then re-paired it in the app seems to have fixed the problem..  yay

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Actually I am still having this issue.  I’ve unpaired, restarted iPhone and fitbit.  Re-paired.   Restarted.  Bluetooth takes a long time and mostly never connects to the charge 5.  My charge 4 worked perfect. 

Moderator edit: merged replies + word choice 

[Siegdepl]

I did all that but Doesn t work

Verstuurd vanaf mijn iPad

[Rich_Laue]

Hi @Siegdepl you did all of what? 

Do you try and sync through more than one device? Phone, iPad, etc

[Siegdepl]

Yes i tried everything

Verstuurd vanaf mijn iPad

[Harley00]

• No matter what I’ve tried it doesn’t work updated phone Fitbit toggled Bluetooth it still disconnects total disappointment 

[Vinay.Prathapan]

I’ve noticed mine has similar issues and is especially prominent when I try to change clock faces. I also have the latest firmware and iOS updated / installed and tried all the steps mentioned above except the one below:

I’ll try the sync-while-charging suggestion someone mentioned upthread later today.

[SunsetRunner]

I bought one a week ago, would pair but then bluetooth would fall away every second, re-connect and disconnect continuously. I returned it, got another and it had the same issue. I managed (after many tries and many disconnects) to update the firmware, app was fully updated, and still the bluetooth would go on-off-on-off. Tried it on my friend’s iphone 13 and it worked beautifully. Alas, I don’t have an iphone 13. 

[SunsetRunner]

I just bought Charge 5 a few days ago and and am having this same issue.  Tried everything and I am on 15.3.1.  I only have 8 days to return my device to Best Buy.  Any idea when developers will have problem fixed?  I love the device but need it to work.  Otherwise I’ll stick with Charge 2 that hasn’t given me one single problem.  

[Wibby]

Hello @SunsetRunner 

Have you tried updating the Fitbit App to 3.54?  That seems to be helping a lot of people.

[Vinay.Prathapan]

Syncing while charging didn’t fix the disconnection issue. I am using an iPhone 11 Pro Max.

[SunsetRunner]

Thank you Wibby.  To be sure, I went to the App Store for the Fitbit app and it simply said “open” which tells me there is no further update.  I was hoping! 

[SunsetRunner]

So my charge 5 didn’t sync with my iPhone but I was able to get it to sync with my iPad.  Unfortunately, it has not tracked my sleep for 2 consecutive nights.  I am so disappointed.  Was so excited for this device but it’s going back.  It just doesn’t work. Time for something else.  😞

[MandoWitcher22]

Hey Fellow Fitbit Friends!

So I’ve been following this thread for a while and I really feel for all of you and what you’re going through with your Charge 5s.

That being said, mine has been working just fine for months.

I don’t think that I’ve done anything different from what all of you have tried. My iOS on my iPhone 11 is up to date, so is my Fitbit app and my Charge 5’s firmware.

There were a few issues before everything updated but since the end of December 2021, it has been working just fine, and I’m happy with it.

I plan on taking my Charge 5 with me to my Trifecta of Spartan Races this summer.

Anyway, thinking of what else might be the problem with your devices and I’ve thought about a possible reason.

Are all of you early adopters of the Charge 5?

Perhaps, the initial product line had a slight design flaw or a manufacturing error that was corrected in later models?

You might want to investigate that.

Having worked for a manufacturing software company in PLM product marketing, I can tell you that manufacturing defects are a constant scourge of product lifecycle management, which is why PLM best practices and digital thread-powered software is a massively lucrative business.

Lots of times through digital thread PLM a mistake is caught, after the product is shipped, and then quietly corrected so as not to devalue the company’s stock.

Demand to know what product batch your Charge 5 is from and then demand a recall and an updated replacement for your device to the latest production model, which will probably work just fine like mine does.

Good luck Fitbit Friends!

[Grambon]

My Charge 4 constantly looses bluetooth pairing. I have restarted my iPhone numerous times, reset my Charge 4 & deleted the Fitbit app & reloaded. This has been happening for a couple weeks.

[Odyssey13]

Hi @Grambon  your post was moved to this existing thread in the iOS forum area with people having the same issue. Here is what the moderator said:

"As it was mentioned sometime earlier in the thread, keep in mind there are some general recommendations and troubleshooting steps listed here that other users experiencing something similar have found useful. If you haven't done so already, please make sure to check the compatibility requirements listed here and to keep the Fitbit app and the firmware updated to the latest version available. 

It seems that many of you have already contacted the Customer Support team for further assistance. If you already tried all these suggestions and you continue to experience the same problem, I recommend that you get in touch with the Customer Support team for further assistance. Click here to get connected. 

Keep in mind that for the specific problem related to the Bluetooth getting disconnected constantly, the team of developers is already aware of this and they continue to work to find a solution as soon as possible, but we haven't received other updates for the moment.

Thanks again for all the feedback you've provided, and please know that all your comments are greatly appreciated. "

[Harley00]

That’s all hogwash been going on for months

Sent from my iPhone

[SunsetRunner]

Last night I tried 2 things suggested by other uses to get my Charge 5 to work.  I put the watch on with face side on inside of my wrist.  I synced my device with iPhone right before bed (luckily it synced).  As a result I got a full night of readings.  However, syncing with iPhone is still sporadic and I feel lucky when it works!   Also, it appears I can’t use iPad and iPhone to sync.  By eliminating one it works better (not great).  I also removed my Charge 2 as it seemed to be “getting in the way” although I read I should be able to use both.  Anyway, an awful lot of trial and error!!!

[ijkern]

Possible alternative solution: I had the same problem this morning, after less than two weeks of ownership.  I tried resetting the watch and phone multiple times, on the charger and off, turning Bluetooth on and off, etc. but the problem persisted.  I became convinced it was a hardware issue and decided to return it to Costco.  In preparation for that I went to Settings-Device Info-Delete User Info and followed that procedure.  The device was recognized as a new Charge 5 and connected easily.  All seems well at the moment, which suggests to me that it is a software issue after all.  I hope this lasts; will report back if the problem recurs.

[Djerwin91]

This worked for me too!!! Mine was mainly giving me the message when I tried to change clock faces or even look at the clock faces! Thanks for sharing!

[Walkinginafog]

Hope they didn’t resend the offer to replace.  That’s what they did to me - after my 30 day return policy with Walmart ended.

ao disappointed with Fitbit.

[Walkinginafog]

My sentiments exactly!  I contacted Fitbit and asked if I should return mine to Walmart due to connectivity issues.  They advised me to fill out a form they provided for replacement.  I did, a week later they advise me they changed their mind- now my 30 day return policy is over.  
I’ve had Fitbits since inception-
I will never purchase another - don’t go bigger if you can’t go better!

Moderator Edit: Word choice