Fitbit app - Food Fitbit App Deleting Food Logs Immediately

[Elijen]

I was trying to log my food today and it will not show any food when I put an item in. It will also not show anything in the database when I scan and I know those items are in there. Please help. I have a sense 2 and an apple

[ConLeigh]

I have not yet installed the update and I am having the same food logging problems 😞

[ilovecats444]

I'm having the same issue! I'm writing it all on a sticky note for now so I can go back in and log it properly when the issue is fixed.

[Cat_mum]

I’ve had my Fitbit for 4 months and it’s been fine until today, everytime I log my food, it would disappear random food I logged earlier. I’ve updated it just now and restarted it even deleted the app and downloaded again, still not working…any other ideas on how to fix this? 

[jamiesonb]

Same here. There are at least 3 threads identifying this issue. Fitbit, please let us know you are at least looking into this!!

[KevinUxbridge]

Having the same issue as well.  I just purchased a Pixel Watch 4, haven't even got it yet.  This is making me regret that.  Might have to return it and look at Samsung products.  Why is an entire API down for several hours without any info posted to the community?

[Simonp69]

Same here. Pixel 9a.

Exactly the same issue. Cleared cache, uninstalled and reinstalled but doesn't save food.

Shame really, just started the premium subscription 💥

[sec0412]

I just received a message from a Fitbit tech that the issue is currently
being looked at. Hopefully they will resolve this soon.

[Phillyh]

Same here.. Not working for thw food log. 

[DaveE1073]

Same problem here. Charge 6 on iPhone 16 max. Logged breakfast bit everything else disappears after I log it. Tried force closing, restarting phone, deleting app, logging out. Still doesn’t work. I’m serious about my macros and had to build a spreadsheet to figure out how much room I have left. Not happy about that. Hope it gets fixed soon. What is the official way to report this issue?

[KelleeAshlee]

Hi this seems to be affecting everything I'm entering from Afternoon smack onwards. 

It's affecting custom foods, database entries, recent entries & anything searched for with a barcode so everything. 

Like everyone else I've restarted the app, cleared the cache, restarted my phone, uninstalled and reinstalled the app etc etc 

Android device - Pixel 

[JP121088]

problem as of 12/4/2025 Noon: EST:  you can log a food item - it will appear and calculate - for exactly 5 seconds. Then the entry disappears.  Frequent, Recent, Search - all fail the same way.  iOs and I see messages, Android as well. 

[ForesTLC]

Give it time, ALL will delete eventually 🤦🏼‍:female_sign:
Sent from my iPhone

[GTT25]

Same versa 4 was fine yesterday. Adds and deletes this morning updated app, exited and reopened restarted phone. Pain in the arse 

[Jolene54]

Mine was working fine this morning and now its deleting food from my app every time i add a new one.  

[ForesTLC]

Great! Thank you for the update!

Sent from my iPhone

[Jasart]

Mine won't log food either, nor will my husband's.

[Vip_Knight]

Same here. Android.

[Rochelle72]

You are not alone...I did like everyone else...uninstalled and reinstalled app, cleared cache, but only my breakfast is on there today. Everything just deletes itself....frustrating!

[Movenalong]

Give them some time, once enough people bring it to their attention it will get resolved. They had similar issues a month ago and got it taken care of in a few hours

[K8Tipton]

I was able to log breakfast and lunch today, but this evening every food item vanishes as soon as I log it. I have restarted the app, shutdown and restarted my phone, and no improvement. Any suggestions?